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Critical Situation Manager Jobs in Puerto Rico (NOW HIRING)

Tutor Perini

Construction Project Manager

San Juan, PR · On-site

When federal agencies and multinational firms need a construction partner to respond to critical situations, they can count on Perini Management Services, Inc. We've provided design-build and design ...

ADP

District Manager

San Juan, PR · On-site

You will manage complete sales cycles, sell ADP's suite of solutions (40+ products and services) to ... situations while demonstrating empathy, awareness, and rapport building. * Critical Thinking ...

ADP

District Manager

San Juan, PR · Hybrid

You will manage complete sales cycles, sell ADP's suite of solutions (40+ products and services) to ... situations while demonstrating empathy, awareness, and rapport building. * Critical Thinking ...

Tutor Perini

Project Superintendent

San Juan, PR · On-site

When federal agencies and multinational firms need a construction partner to respond to critical situations, they can count on Perini Management Services, Inc. We've provided design-build and design ...

Tutorperini

Project Superintendent

San Juan, PR

When federal agencies and multinational firms need a construction partner to respond to critical situations, they can count on Perini Management Services, Inc. We've provided design-build and design ...

ADP, Inc.

District Manager

San Juan, PR · On-site

$65 - $95/hr

You will manage complete sales cycles, sell ADP's suite of solutions (40+ products and services) to ... situations while demonstrating empathy, awareness, and rapport building. * Critical Thinking ...

Deloitte

AI Security Engineer Manager

San Juan, PR · On-site

As a Manager in AI Security Engineering, you will play a critical role in securing the development ... Using situational awareness, threat intelligence, and building a security culture across the ...

JLL

Supervisor

Gurabo, PR · On-site

... critical building functions. Primary Responsibilities Preventive Maintenance and Spare Parts ... Manages comprehensive preventive and corrective maintenance programs to ensure facility reliability ...

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Critical Situation Manager information

What is a critical situation manager?

A Critical Situation Manager is a professional responsible for overseeing and resolving high-impact incidents or crises within an organization, such as major service outages or security breaches. Their main role is to coordinate response efforts across teams, communicate updates to stakeholders, and ensure a swift resolution to minimize business disruption. They often develop and implement crisis management procedures, prepare incident reports, and lead post-incident reviews to improve future responses. This position requires strong leadership, problem-solving skills, and the ability to work well under pressure.

What are the key skills and qualifications needed to thrive as a critical situation manager?

To thrive as a Critical Situation Manager, you need strong problem-solving abilities, crisis management experience, and a background in IT or operations, often supported by a relevant degree or industry certifications. Familiarity with incident management platforms, communication tools, and ticketing systems like ServiceNow or Jira is typically required. Exceptional communication, composure under pressure, and leadership are vital soft skills for coordinating teams and resolving high-impact issues. These skills are critical to minimize downtime, maintain business continuity, and ensure swift resolution during high-stress incidents.

How does a critical situation manager typically collaborate with cross-functional teams during high-stress incidents?

A Critical Situation Manager works closely with technical support, engineering, communications, and customer-facing teams to coordinate rapid response and resolution during major incidents. They serve as the central point of contact, ensuring all stakeholders are informed, tasks are delegated efficiently, and updates are communicated promptly. This collaboration requires strong leadership, clear communication, and the ability to prioritize under pressure. Building trust and maintaining composure are essential to guide teams through high-stress situations and achieve swift resolutions.

Is critical situation management a stressful job?

Critical situation management is often considered stressful due to the high-pressure environment, urgent decision-making, and the need to handle emergencies effectively. Professionals in this role must stay calm, use strong communication skills, and often work irregular hours to respond promptly to crises.

What are popular job titles related to Critical Situation Manager jobs in Puerto Rico?

For Critical Situation Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Critical Situation Manager jobs in Puerto Rico look for?

The top searched job categories for Critical Situation Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Critical Situation Manager jobs?

Cities in Puerto Rico with the most Critical Situation Manager job openings:

Critical Situation Manager jobs near you

Case Manager (Bilingual)

Ser Familia, Inc - PR

Guaynabo, PR • On-site

$20/hr

Full-time

Re-posted 13 days ago

Job description

Responsibilities
  • Answer Phone Calls and redirect them to the appropriate extension while providing excellent customer service.
  • Ability to handle high volume of clients with various needs, while treating them with compassion and professionalism to empower them to achieve self-improvement.
  • Prepare documentation package for the client’s initial visit, conduct the assessment and upload documents into Salesforece making sure they are in compliance with Seer Familia’s regulations and procedures.
  • Demonstrate interpersonal, social, cultural, and cognitive skills to think critically and effectively on how to best serve each client
  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
  • Be able to identify any dangerousness or critical situation to support client’s safety as most important priority. When needed, refer clients to a Clinician to create an effective safety plan for client.
  • Be able to help a client in a crisis situation as outline in the agency’s protocol.
  • Listen to clients to obtain a clear understanding of their needs in order to develop a comprehensive client-driven Individual or Family Plan with both short- term and long-term goals to help clients achieve wellness and autonomy
  • Provide orientation to clients on Ser Familia’s and other agencies programs and services so that they can make informed decisions that can be beneficial in accordance to their needs.
  • Prepare all documentation required for the clients’ session, conduct assessment and upload all documentation into the system following all guidelines.
  • Refer clients to appropriate and trustworthy resources to assist with meeting goals
  • Develop strong, trustworthy, and professional relationships with clients to keep track of their progress, needs, and ensure satisfaction
  • Evaluate and adjust Individual or Family Plans as client’s complete requirements. Keep close contact with those who are not following agency’s requirements and enforce agency client agreement as necessary
  • Handle clients’ cases and Individual and Family Plan’s progress and determine closure when needed.
  • Monitor the clients’’ progress and identify other needs that may have arisen. (Advocacy, Referrals, Follow up calls etc)
  • Work in collaboration with staff members, keeping close communication to facilitate a strong and healthy team environment
  • Create good working relationships with outside organizations/agencies who refer clients to Ser Familia, Inc, and maintain high levels of professionalism in all interactions
  • Report critical incidents or matters immediately to the agency’s Programs Director and /or Case Manger Supervisor.
  • Maintain effective usage of time, high levels of organization and detail
  • Deliver accurate, high-quality documentation within specified deadlines and timelines
  • Maintain clients’ files organized and data base profiles updated to include cases’ notes, contacts, services provided, and documents recorded
  • Collect and report data necessary to meet funding requirements and statistical reports
  • Adhere to professional standards as outlined by Ser Familia’s employee manual, protocols, rules and regulations
  • Maintain strict confidentiality of all sensitive information of clients and organization. Must adhere to HIPAA (Health Insurances Portability amp; Accountability Act of 1996) compliance.
  • Willing to commute to other Ser Familia’s locations to perform the job duties in response to business needs and/or if requested by the Supervisor.
  • Perform other duties as assigned
Requirements
  • A Bachelor’s Degree in Psychology, Social Work, Human Services or related field or equivalent work or volunteer experience and training preferred.
  • 2-3 years of experience as a Case Manager preferably on a Non-Profit Organization.
  • Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled.
  • Must be fully bilingual English- Spanish (write, read and speak).
  • Customer Service Oriented.
  • Ability to work on different tasks simultaneously and able to meet deadlines.
  • Previous employment or volunteer work in human services, community agencies or other related nonprofit or social change organizations a plus.
  • Good oral and written communication and computer skills are required.
  • Advanced computer knowledge (MS Office, Salesforce is a plus)
  • Must pass a criminal background check.

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