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Guest Experience Manager Jobs in Puerto Rico (NOW HIRING)

IHP Hospitality Group

Guest Experience Agent

Aguadilla, PR · On-site

$13.50 - $17/hr

Guest Experience Agent Essential Responsibilities * Organize, confirm, process, and conduct all ... Perform shuttle service and/or other duties as required by Supervisor or Manager. Marginal ...

Hornblower

Guest Experience Coordinator - Ceiba

Ceiba, PR · On-site

$16 - $21/hr

Provide regular reports on complaint handling performance to management and HR. * Train and coach ... Strong experience in facilitating training and development programs, including the planning ...

The Condado Collection

PR · On-site

Responsible for ensuring an exceptional experience for hotel guests. * Leads and trains the guest ... Hospitality oriented * Bachelor's degree in Hotel and Restaurant Management or Hospitality ...

Marriott International

Guest Service Expert

San Juan, PR · On-site

$14.50 - $17.50/hr

... managing the menu (read and visually verify information), and taking a hands-on approach to work ... No supervisory experience. License or Certification: None At Marriott International, we are ...

Marriott

Guest Service Expert

San Juan, PR · On-site

$14.50 - $17.50/hr

... managing the menu (read and visually verify information), and taking a hands-on approach to work ... No supervisory experience. License or Certification: None At Marriott International, we are ...

Global Partners

Guest Service Supervisor

San German, PR · On-site

$15.51 - $18.51/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... manager if your experience is a strong match. Interviews are conducted virtually and in person ...

Global Partners

Guest Service Supervisor

Gurabo, PR · On-site

$19.10 - $22.31/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... manager if your experience is a strong match. Interviews are conducted virtually and in person ...

Global Partners

Guest Service Supervisor

Vega Alta, PR · On-site

$16.50 - $19.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... manager if your experience is a strong match. Interviews are conducted virtually and in person ...

Global Partners

Guest Service Supervisor

Mayaguez, PR · On-site

$16.60 - $19.81/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... manager if your experience is a strong match. Interviews are conducted virtually and in person ...

Global Partners

Guest Service Supervisor

Rincon, PR · On-site

$16.50 - $19.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising ... manager if your experience is a strong match. Interviews are conducted virtually and in person ...

Global Partners

Guest Service Associate/Cashier

Gurabo, PR · On-site

$18.13 - $21.34/hr

Our Guest Service Associate will be responsible for driving top notch guest experience while ... manager if your experience is a strong match. Interviews are conducted virtually and in person ...

Target

$25 - $42.50/hr

Guest service fundamentals and experience building a guest-first cultureon your team * Retail business fundamentals,includingdepartment sales trends, inventory management, guest shopping patterns ...

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Guest Experience Manager information

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What are popular job titles related to Guest Experience Manager jobs in Puerto Rico?

For Guest Experience Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Guest Experience Manager jobs in Puerto Rico look for?

The top searched job categories for Guest Experience Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Guest Experience Manager jobs?

Cities in Puerto Rico with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Guest Experience Agent

IHP Hospitality Group

Aguadilla, PR • On-site

$13.50 - $17/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 14 days ago

Job description

Get to know us!

IHP Hospitality Group owns and operates four properties in western Puerto Rico, including international franchises such as Marriott, as well as independent hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP Hospitality is a pioneer in the revitalization of urban centers, making a significant contribution to Puerto Rico's economic development.

Company Benefits:

  • Health Insurance with Dental Plan
  • 401(k) Retirement Plan
  • Accumulation of vacation and sick days.
  • Professional Growth and development opportunities.

Guest Experience Agent Essential Responsibilities

  • Organize, confirm, process, and conduct all guest check-ins/check-outs and secure payments.
  • Verify Daily Check-In's and Check-Out's complete necessary paperwork. Identify and Classify Rewards Programs Highest Rank Members ( For Example: Marriott Bonvoy Elite Status).
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest are resolved. Speak with others using clear and professional language.
  • Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper change of bills and/or coins.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
  • Perform shuttle service and/or other duties as required by Supervisor or Manager.

Marginal Responsibilities:

  • Develop and maintain positive working relationships with others. Support team to reach common goals. Comply with quality assurance expectations and standards.
  • Possess a high level of good work relations, work closely with managers and coworkers. Have flexibility in a changing work environment. Report to rotational weekly shifts on time.
  • Be able to face problems and emergencies and make effective decisions.

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