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Guest Experience Manager Jobs in Puerto Rico (NOW HIRING)

Residence Inn Isla Verde

Guest Service Agent

Carolina, PR · On-site

$10 - $12.75/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

Marriott

Guest Service Expert (Part Time)

San Juan, PR · On-site

$14.50 - $18.50/hr

Instead, we want to build an experience that is memorable and unique - with food and drinks on the ... managing the menu (read and visually verify information), and taking a hands-on approach to work ...

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Guest Experience Manager information

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What are popular job titles related to Guest Experience Manager jobs in Puerto Rico?

For Guest Experience Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Guest Experience Manager jobs in Puerto Rico look for?

The top searched job categories for Guest Experience Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Guest Experience Manager jobs?

Cities in Puerto Rico with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Seasonal Holiday Retail Manager - Plaza Carolina

Cherry Hill Programs, Inc.

Carolina, PR • On-site

Part-time

Posted 7 days ago

Cherry Hill Programs rating

5.3

Company rating: 5.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

6th of 12 rated photography companies

Job description

About Us
Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.
As our Local Manager, you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo operations, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service from start to finish.
Why You'll Love Working with Us:
  • Build valuable leadership experience developing skills in team leadership, staffing and scheduling, coaching, sales performance, problem-solving, and delivering exceptional guest experiences
  • Same day pay options for early access to your paycheck
  • Employee Referral Program
  • A fun, fast-paced environment where you'll lead a team that helps create memorable experiences for families
  • Opportunities beyond the season - return for future holiday seasons and explore growth opportunities within our souvenir photography division, where available
  • Exclusive Holiday Perks for You & Your Family:
  • One free visit with Santa for friends and family including:
    • 10 photo prints
    • 10 free holiday cards from Shutterfly
  • A personalized digital message from Santa, powered by Portable North Pole
  • 3 free months of access to Pixie Post, our digital greeting card platform

What You'll Do:
  • Foster a positive, team-focused work environment
  • Create schedules and ensure proper staffing coverage
  • Recruit, hire, train, and onboard team members
  • Oversee daily operations and site performance
  • Respond promptly to business calls and emails
  • Drive sales, cash handling compliance, and team performance
  • Verify and submit daily deposits and financial paperwork
  • Coach team members to deliver exceptional guest service
  • Build strong relationships with venue partners and vendors
  • Partner with host venues to support efficient operations
  • Resolve guest concerns and ensure positive experiences
  • Manage seasonal setup, breakdown, and equipment security
  • Perform additional duties as assigned

What We're Looking For
  • Must Haves:
    • Must be at least 18 years of age
    • Strong communication, organization, time management, and problem-solving skills
    • Ability to lead a team, work independently, and make sound decisions
    • Availability to attend required pre-season training
    • Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods
    • Availability to work approximately 40 hours per week, with additional hours as business needs require
    • Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time
  • Nice to Haves:
    • Previous leadership or management experience in retail, hospitality, customer service, or a similar environment
    • High school diploma or equivalent
    • Ability to use Microsoft Office and other business technology
    • Experience managing teams or operations across multiple locations
    • Demonstrated success driving sales, guest experience, and operational results
    • Experience with scheduling, training, coaching, and developing team members

We Work Together to Win Together
Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.
Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Cherry Hill Programs employees say

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Benefits

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About Cherry Hill Programs

Sourced by ZipRecruiter

Cherry Hill Programs is the industry-leader in experiential photography, operating seasonal holiday experiences in hundreds of venues across the U.S., Canada, and Puerto Rico and year-round souvenir experiences in some of the most popular tourist destinations and landmarks across North America. For more information, visit www.cherryhillprograms.com

Industry

Photography services

Company size

10,000+ Employees

Headquarters location

Marlton, NJ, US

Year founded

1961

Social media

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