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Embassy Suites information

What is Embassy Suites?

Embassy Suites is a hotel brand owned by Hilton Worldwide, known for offering all-suite accommodations with separate living and sleeping areas. Guests enjoy complimentary amenities such as made-to-order breakfast and evening receptions with drinks and snacks. Embassy Suites hotels are popular with both business and leisure travelers due to their spacious rooms and convenient amenities. The brand is recognized for its consistent service and value across locations.

What are the typical responsibilities and team dynamics for a Front Desk Agent at Embassy Suites?

As a Front Desk Agent at Embassy Suites, you’ll be the first point of contact for guests, handling check-ins, check-outs, and responding to guest inquiries both in person and over the phone. The role involves close collaboration with housekeeping, maintenance, and management to ensure guest satisfaction and smooth operations. You’ll also help resolve guest issues and process payments, all while maintaining a friendly and professional demeanor. This fast-paced environment requires strong communication and multitasking skills, and offers opportunities to learn hospitality operations and advance to supervisory roles over time.

What are the key skills and qualifications needed to thrive as a Front Desk Agent at Embassy Suites, and why are they important?

To thrive as an Embassy Suites Hotel Front Desk Agent, you need customer service expertise, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel reservation systems, property management software (such as OnQ), and basic office equipment is essential. Exceptional interpersonal skills, problem-solving abilities, and a friendly demeanor help you excel in guest interactions. These skills ensure a welcoming guest experience, smooth hotel operations, and positive brand representation.

What is the difference between Embassy Suites vs Hotel Front Desk Agent?

AspectEmbassy SuitesHotel Front Desk Agent
Primary RoleLuxury hotel chain staff providing guest services and hospitalityFrontline staff managing guest check-ins, check-outs, and inquiries
Required CredentialsHigh school diploma, hospitality experience often preferredHigh school diploma, customer service skills
Work EnvironmentUpscale hotel setting, often with amenities and conference facilitiesHotel lobby, front desk area, fast-paced environment
Industry UsageHospitality, hotel chain operationsHospitality, hotel industry

Embassy Suites staff typically work in upscale hotel environments, focusing on guest experience and hospitality services. Hotel Front Desk Agents also work in hotels but may serve a broader range of hotel types, handling guest check-ins, reservations, and inquiries. While both roles require customer service skills, Embassy Suites positions often emphasize luxury service standards, whereas Hotel Front Desk Agents focus on operational efficiency across various hotel settings.

What are the most commonly searched types of Embassy Suites jobs in Puerto Rico?

The most popular types of Embassy Suites jobs in Puerto Rico are:

What job categories do people searching Embassy Suites jobs in Puerto Rico look for?

The top searched job categories for Embassy Suites jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Embassy Suites jobs?

Cities in Puerto Rico with the most Embassy Suites job openings:

Embassy Suites jobs near you
Infographic showing various Embassy Suites job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Sales Coordinator

Embassy Suites by Hilton San Juan Hotel & Casino

Carolina, PR • On-site

$12.50 - $17.25/hr

Full-time

Posted 16 days ago

Job description

Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location
Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.
Overview
Embassy Suites San Juan Hotel & Casino is seeking a dynamic and personable individual to join the sales and marketing office team. Previous experience with Delphi FDC system is preferred, The Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests.
Responsibilities
  • Answer telephone and email messages. Respond accordingly.
  • Open and distribute mail.
  • Maintain and stay abreast of the latest computer programs/innovations (as applicable).
  • Filing of all pertinent correspondence in a timely manner.
  • Type all correspondence pertaining to department.
  • Maintain adequate inventory of office supplies. Assist in copying/faxing/mailing and other clerical responsibilities.
  • Answer guest reviews and help improve reputation status in guest sites: trip advisor, booking and google reviews.
  • Assist in managing content and information to hotel's social media and publicity agency.
  • Responsible for the smooth operation of the office.
  • Maintain trace file as needed.
  • Prepare Banquet Event Orders (BEOS), estimates, contracts as needed.
  • Greet guests/clients/employees and conduct site inspections when necessary.
  • Attend meetings/training as required by management.

Qualifications
  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • At least 3 to 5 years of progressive experience in a hotel or related field preferred.
  • College course work in related field helpful.
  • Computer knowledge/skills required. Must be proficient in MS Office and excel.
  • Prior experience with Hilton OnQ and Delphi FDC is preferred
  • Prior Delphi FDC Experience is preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Apply