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Embassy Suites Jobs in Puerto Rico (NOW HIRING)

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Embassy Suites information

What is Embassy Suites?

Embassy Suites is a hotel brand owned by Hilton Worldwide, known for offering all-suite accommodations with separate living and sleeping areas. Guests enjoy complimentary amenities such as made-to-order breakfast and evening receptions with drinks and snacks. Embassy Suites hotels are popular with both business and leisure travelers due to their spacious rooms and convenient amenities. The brand is recognized for its consistent service and value across locations.

What are the typical responsibilities and team dynamics for a Front Desk Agent at Embassy Suites?

As a Front Desk Agent at Embassy Suites, you’ll be the first point of contact for guests, handling check-ins, check-outs, and responding to guest inquiries both in person and over the phone. The role involves close collaboration with housekeeping, maintenance, and management to ensure guest satisfaction and smooth operations. You’ll also help resolve guest issues and process payments, all while maintaining a friendly and professional demeanor. This fast-paced environment requires strong communication and multitasking skills, and offers opportunities to learn hospitality operations and advance to supervisory roles over time.

What are the key skills and qualifications needed to thrive as a Front Desk Agent at Embassy Suites, and why are they important?

To thrive as an Embassy Suites Hotel Front Desk Agent, you need customer service expertise, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel reservation systems, property management software (such as OnQ), and basic office equipment is essential. Exceptional interpersonal skills, problem-solving abilities, and a friendly demeanor help you excel in guest interactions. These skills ensure a welcoming guest experience, smooth hotel operations, and positive brand representation.

What is the difference between Embassy Suites vs Hotel Front Desk Agent?

AspectEmbassy SuitesHotel Front Desk Agent
Primary RoleLuxury hotel chain staff providing guest services and hospitalityFrontline staff managing guest check-ins, check-outs, and inquiries
Required CredentialsHigh school diploma, hospitality experience often preferredHigh school diploma, customer service skills
Work EnvironmentUpscale hotel setting, often with amenities and conference facilitiesHotel lobby, front desk area, fast-paced environment
Industry UsageHospitality, hotel chain operationsHospitality, hotel industry

Embassy Suites staff typically work in upscale hotel environments, focusing on guest experience and hospitality services. Hotel Front Desk Agents also work in hotels but may serve a broader range of hotel types, handling guest check-ins, reservations, and inquiries. While both roles require customer service skills, Embassy Suites positions often emphasize luxury service standards, whereas Hotel Front Desk Agents focus on operational efficiency across various hotel settings.

What are the most commonly searched types of Embassy Suites jobs in Puerto Rico?

The most popular types of Embassy Suites jobs in Puerto Rico are:

What job categories do people searching Embassy Suites jobs in Puerto Rico look for?

The top searched job categories for Embassy Suites jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Embassy Suites jobs?

Cities in Puerto Rico with the most Embassy Suites job openings:

Embassy Suites jobs near you
Infographic showing various Embassy Suites job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Banquet Server

Embassy Suites by Hilton San Juan Hotel & Casino

Carolina, PR • On-site

$9.75 - $12/hr

Part-time

Posted 17 days ago

Key responsibilities

  • Set up banquet spaces and prepare rooms according to BEO and meal functions.

  • Serve food and beverages to guests at banquet functions in a friendly, courteous, and professional manner.

  • Clean up banquet space after events and ensure all equipment and supplies are properly stored and restocked.

Job description

Compensation TypeHourlyHighgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Overview

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

Responsibilities
  • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
  • Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
  • Served guests according to the hotel's standards in a friendly, courteous, and professional manner.
  • Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
  • Set all tables according to hotel standards.
  • Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
  • Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
  • Prepare room according to BEO and the various meal functions.
  • Follow all money handling procedures when serving the guest.
  • Know the menu items for each function served and able to give accurate descriptions.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.
Qualifications
  • High School diploma or equivalent and/or experience in hotel or a related field preferred.
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to show initiative, including anticipating guest or operational needs.
Employment Type: PART_TIME

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