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Crisis Hotline Operator Jobs (NOW HIRING)

Douglas County, CO

Case Services Specialist (CJS)

Castle Rock, CO · On-site

$45K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position involves clerical tasks and direct contact with clients on the crisis hotline, for ... May process invoices and purchase orders associated with the programs operating out the Community ...

VOA Illinois

Clinical Case Manager

Chicago, IL

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Physical demands include sedentary work, operating a computer and other office productivity ... Effectively manages a crisis hotline during assigned weeks. * Completes outreach to all external ...

Ywca Of Schenectady

EHWC Case Manager

Schenectady, NY · On-site

$19 - $22/hr

Attend YWCA NENY staff meetings and mandatory training. * Assist and cover for Hotline Operators by ... Two or more years of experience in crisis-centered or intervention work. * Proficiency in Microsoft ...

YWCA PIERCE COUNTY

ADV Comm

Tacoma, WA · On-site

$25 - $28.58/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer hotline calls and provide crisis support and safety planning. * Follow agency procedures for ... Ability to read and interpret documents, such as safety rules, operating and maintenance ...

Barrier Free Living

Social Worker

New York, NY · Hybrid

$50K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monday through Friday, 9AM to 5PM, after hours on call as needed Equipment Operated: Computer ... Conducts telephone screenings of calls from the domestic violence hotline * Provides crisis ...

Barrier Free Living

Social Worker

New York, NY · On-site

$50K - $56K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monday through Friday, 9AM to 5PM, after hours on call as needed Equipment Operated: Computer ... Conducts telephone screenings of calls from the domestic violence hotline * Provides crisis ...

Beacon Mobility

Dispatcher

Pleasantville, NJ · On-site

Easton Coach Company LLC Operates dispatch hotline, answering telephones, taking, and relaying ... Acts as point of contact for drivers operating live trips, responding to driver requests for ...

Gobeacon

Dispatcher

Pleasantville, NJ

Easton Coach Company LLC Operates dispatch hotline, answering telephones, taking, and relaying ... Acts as point of contact for drivers operating live trips, responding to driver requests for ...

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All JobsCrisis Hotline Operator Jobs

Crisis Hotline Operator information

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$12

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$25

How much do crisis hotline operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for crisis hotline operator in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.43 per hour, depending on experience, location, and employer.

What is a crisis hotline operator?

Crisis hotline operators are trained professionals who provide immediate support, information, and assistance to individuals experiencing emotional distress or crisis situations over the phone or through online chat services. They listen empathetically, assess the level of risk, and offer guidance or referrals to appropriate services, such as mental health professionals or emergency responders. Their primary goal is to help callers feel heard, supported, and safe while working to de-escalate crises and connect individuals with needed resources.

What are the key skills and qualifications needed to thrive as a crisis hotline operator?

To thrive as a Crisis Hotline Operator, you need strong active listening, crisis intervention skills, and a background in psychology, counseling, or social work, often supported by relevant training or certification. Familiarity with call center software, risk assessment tools, and documentation systems is typically required. Emotional resilience, empathy, and the ability to remain calm under pressure are critical soft skills for this role. These competencies are essential for providing immediate, effective support to individuals in crisis and ensuring their safety.

What are some common challenges faced by crisis hotline operators and how are they supported in managing these challenges?

Crisis Hotline Operators often encounter emotionally intense situations and high-stress conversations, which can be challenging to navigate. Many organizations provide regular training, debriefing sessions, and access to mental health resources to help operators cope with the emotional demands of the role. Additionally, operators typically work within a supportive team environment where peer and supervisory support are readily available. This collaborative structure ensures that operators are not handling difficult calls alone and can seek immediate assistance or guidance when needed.

What is the difference between Crisis Hotline Operator vs Crisis Counselor?

AspectCrisis Hotline OperatorCrisis Counselor
Required CredentialsHigh school diploma or equivalent; training providedRelevant degree or certification in counseling or social work
Work EnvironmentCall centers, crisis hotlines, emergency servicesClinics, mental health facilities, private practice
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare providers, mental health clinics, private practices

While both roles involve supporting individuals in crisis, Crisis Hotline Operators primarily handle incoming calls, providing immediate support and resource information. Crisis Counselors typically offer more in-depth counseling, assessment, and ongoing support, often requiring specialized training or certification. Understanding these differences helps in choosing the right career path or job search focus within the mental health industry.

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What cities are hiring for Crisis Hotline Operator jobs?

Cities with the most Crisis Hotline Operator job openings:

What states have the most Crisis Hotline Operator jobs?

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What job categories do people searching Crisis Hotline Operator jobs look for?

The top searched job categories for Crisis Hotline Operator jobs are:

Crisis Hotline Operator jobs near you
Infographic showing various Crisis Hotline Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,702 per year, or $19.1 per hour.

CHILD ABUSE HOTLINE REPRESENTATIVE

State of Arkansas

Little Rock, AR • On-site

$43K - $63K/yr

Full-time

Posted 7 days ago

State Of Arkansas rating

7.4

Company rating: 7.4 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

33rd of 50 rated states

Job description

Position Number: 22089764
County: Pulaski
Posting End Date: August 13, 2026
Anticipated Starting Salary: 43088
((section))
The Department of Public Safety's mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state's premier public safety agency.
This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.
If you are requesting veteran's preference, please include your DD214.
The child abuse hotline answers the established statewide toll-free number to receive information regarding the allegations of Child Abuse and Neglect as mandated by state law (ACT 13-18-01)
Experience in a Child Welfare position and having worked in the Arkansas Child Maltreatment data base
Minimum ability to type 50 words per minute.
Formal education of a high school diploma.
*If there is more than one position number being advertised with the same title, please apply for all*
Position Information
Job Series: Internal Affairs - Career Path
Classification: Child Abuse Hotline Representative
Class Code: SIA04P
Pay Grade: SGS04
Salary Range: $43,088 - $63,770
Job Summary
The Child Abuse Hotline Representative serves as the first point of contact for individuals reporting suspected child abuse, neglect, or maltreatment in Arkansas. This role requires strong communication, active listening, and critical thinking skills to assess the urgency of incoming reports and ensure accurate information is documented.
Primary Responsibilities
Answer inbound calls related to suspected child abuse, neglect, or maltreatment.Gather critical details from callers, including nature of the concern, individuals involved, and location information.Assess reports based on Arkansas child welfare laws and agency guidelines to determine if cases meet the threshold for investigation.Maintain composure and professionalism while handling calls involving distressed individuals, emergency situations, or difficult subject matter.Accurately record caller information and case details in the agency's database.Ensure confidentiality and compliance with data protection policies.Prepare written summaries and reports for child welfare investigators and law enforcement as needed.Provide appropriate referrals to law enforcement, social services, medical professionals, or mental health resources when necessary.Escalate emergency cases to supervisors or field investigators for immediate intervention.Coordinate with internal departments and external agencies to facilitate case reviews.Handle follow-up inquiries while maintaining proper discretion.Ensure compliance with mandatory reporting laws and ethical standards.
Knowledge and Skills
Strong verbal and written communication skills to document and relay sensitive information clearly.Ability to remain calm, empathetic, and non-judgmental when speaking with distressed callers.Active listening skills to extract key details from callers while showing compassion.Ability to assess the urgency of cases and make quick, sound decisions.Strong attention to detail to identify risk factors and ensure accurate documentation.Problem-solving skills to determine appropriate next steps for reports.Proficiency in data entry, case management software, and telephone systems.Ability to multi-task, prioritize calls, and manage high call volumes effectively.Strong organizational skills to track reports and follow standard operating procedures.Ability to handle emotionally charged conversations and high-pressure situations.
Minimum Qualifications
At least six months of experience in a call center, social services, law enforcement, crisis response, or a related field.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

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About State of Arkansas

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The "State of Arkansas" is not a company but the governmental body of the U.S. state of Arkansas. Its primary operations are situated in the state's capital, Little Rock. As a governmental entity, its services span various domains including education, health, businesses, transportation, and environment, among others. Its mission revolves around serving the needs of the Arkansas citizens, ensuring their safety, health and welfare, overseeing the state's resources, and contributing to the overall prosperity and quality of life in the state. The state government has achieved various milestones improving the local infrastructure, health facilities, and implementing progressive policies for the betterment of the communities.

Company size

10,000+ Employees

Headquarters location

Little Rock, AR, US

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