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Credit Union Collection Manager Jobs in Washington

Signature Federal Credit Union

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Title Clerk

Alexandria, VA · On-site

$19.47 - $29.21/hr

... Credit Union. Will also be responsible for other Collection Department duties as assigned ... Manages continued transition and maintenance of ELT process to increase efficiency of title ...

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Credit Union Collection Manager information

See Washington salary details

$35.1K

$66.5K

$123.5K

How much do credit union collection manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for credit union collection manager in Washington is $66,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.
What are popular job titles related to Credit Union Collection Manager jobs in Washington? For Credit Union Collection Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Credit Union Collection Manager jobs in Washington look for? The top searched job categories for Credit Union Collection Manager jobs in Washington are:
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Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Washington as of August 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Nights. Highlights an 100% In-person job distribution, with an average salary of $66,508 per year, or $32 per hour.

Branch Manager - Leisure World, MD

Signal Financial Federal Credit Union

Silver Spring, MD

Full-time

Posted 8 days ago

Job description

Branch Manager - Leisure World, MD

Signal Financial is a progressive and growing Credit Union with over 18,000 members and more than $377+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative and nimble in offering distinctive products and services.

Position Description

The Branch Manager will be responsible for leading a dynamic team of financial services professionals to deliver the distinctive Signal member experience, as well as business development in a medium-sized credit union facility with tremendous growth opportunity. In addition, this position provides oversight of the branch operational, service, employee development, member relationship management, and financial growth expectations.

Position Responsibilities

  • Leads, develops, motivates, hires and manages performance of branch personnel; ensures internal safeguarding control procedures for all branch personnel and positions; administers performance evaluations and recommends appropriate personnel actions.
  • Leads branch routines necessary to acquire, retain, and deepen member relationships. Routines to include: daily huddles, monthly employee 1 on 1's, outbound calling campaigns, new member onboarding, relationship product bundling, and cross-selling Signal's products and services to existing members.
  • Manages a portfolio of Select Employer Groups (SEG's), with an emphasis of enrolling all existing and new employees as members of the credit union.
  • Participates in local organizations, marketing Signal's brand, value proposition, and commitment to the local community.
  • Maintains communications with main office; prepares and submits standard reports; attends scheduled management meetings.
  • Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.

Position Requirements

  • High School diploma or equivalent required. College degree preferred
  • Two to five years of similar or related experience, with proven leadership, business development, client relationship management, and organizational skills are required
  • Prior experience in a banking or financial services company required. Credit union experience is preferred
  • Excellent interpersonal engagement, leadership, and presentation skills, attentiveness, information retention, tact and diplomacy in dealing with both members and employees required.
  • Work involves motivating or influencing others.
  • Fostering sound relationships with other entities (companies and/or individuals).
  • Strong accuracy and detail orientation skills required.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) required
  • Prior experience with Fiserv and/or Symitar preferred

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.

We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.

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