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Bank Collection Manager Jobs in Washington (NOW HIRING)

Envolve

Assistant Community Manager

Capitol Heights, MD · On-site

$21 - $22/hr

Daily recording and reporting of all bank * Collection of all NSF * Legal filing for delinquent accounts and follow-through until eviction complete under Manager's direction. * Other duties, assigned.

CGI Inc.

Business Analyst

Fairfax, VA · On-site

Escalate reconciliation issues as appropriate to the Fee Collection Manager. . Provide guidance to ... Bachelor's degree in finance banking or information technology, Information Systems, or a related ...

The Building People

Facility Manager

Washington, DC

Effectively manage an assigned portfolio of projects while addressing challenges related: * Space ... Ability to assist with special projects on an as-needed basis, including food bank collection ...

The Building People

Facility Manager

Washington, DC · On-site

Effectively manage an assigned portfolio of projects while addressing challenges related: * Space ... Ability to assist with special projects on an as-needed basis, including food bank collection ...

Capital Bank

CRE Portfolio Manager III

Rockville, MD · On-site

$120K - $150K/yr

S. by American Banker. Position Purpose The Portfolio Manager III is responsible for working with an assigned commercial loan portfolio to manage loan renewals, loan extensions, collection of ...

Capital Bank

C&I Portfolio Manager III

Reston, VA · On-site

$120K - $150K/yr

S. by American Banker. Position Purpose The Portfolio Manager III is responsible for working with an assigned commercial loan portfolio to manage loan renewals, loan extensions, collection of ...

Capital Bank

CRE Portfolio Manager III

Rockville, MD

$120K - $150K/yr

The Portfolio Manager also works closely with the Credit Manager to manage the Bank's high-risk loans including remediation, collection or liquidation of these non-performing loans. Position ...

Capital Bank

C&I Portfolio Manager III

Reston, VA

$120K - $150K/yr

The Portfolio Manager also works closely with the Credit Manager to manage the Bank's high-risk loans including remediation, collection or liquidation of these non-performing loans. Position ...

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All JobsBank Collection JobsBank Collection Manager JobsBank Collection Manager Jobs in Washington

Bank Collection Manager information

See Washington salary details

$35.1K

$66.5K

$123.5K

How much do bank collection manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for bank collection manager in Washington is $66,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What does a Bank Collection Manager do?

A Bank Collection Manager is responsible for overseeing the process of recovering overdue payments on loans and credit accounts for a bank. They manage a team of collection agents, set strategies to maximize recovery, and ensure compliance with regulations and company policies. Their role includes negotiating with delinquent account holders, analyzing collection data, and implementing best practices to reduce non-performing assets. Effective communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a Bank Collection Manager, and why are they important?

To thrive as a Bank Collection Manager, you need expertise in credit risk assessment, debt recovery strategies, and a background in finance or banking, often supported by a bachelor’s degree. Familiarity with loan management software, CRM systems, and regulatory compliance tools is typically required. Strong negotiation, leadership, and problem-solving skills help manage teams and interact effectively with clients. These abilities are vital to maximize debt recovery, maintain regulatory compliance, and uphold customer relationships within a financial institution.

What is the difference between Bank Collection Manager vs Credit Analyst?

AspectBank Collection ManagerCredit Analyst
Primary RoleOversees collection processes for overdue accounts, manages collection teams, and minimizes bad debtAssesses creditworthiness of potential and existing clients to determine lending risk
Required CredentialsTypically requires banking or finance certifications, experience in collectionsOften requires finance, accounting, or economics degrees, and credit certifications
Work EnvironmentBanking institutions, collections departments, often in office settingsFinancial institutions, credit departments, analytical settings
Employer & Industry UsageCommonly employed by banks, financial institutions, lending companiesUsed by banks, credit agencies, and lending firms for risk assessment

The main difference is that a Bank Collection Manager focuses on recovering overdue debts and managing collections, while a Credit Analyst evaluates credit risk to support lending decisions. Both roles require financial knowledge and certifications but serve different functions within banking operations.

What are the main challenges a Bank Collection Manager faces when managing a collection team?

A Bank Collection Manager often deals with the challenge of balancing effective debt recovery with maintaining positive customer relationships. They must ensure their team adheres to regulatory guidelines and ethical practices, while also meeting recovery targets. Motivating team members in a high-pressure environment and handling complex negotiations with delinquent clients are also common hurdles. Additionally, adapting strategies based on changing economic conditions and customer profiles is key to success in this role.
What are popular job titles related to Bank Collection Manager jobs in Washington? For Bank Collection Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Bank Collection Manager jobs in Washington look for? The top searched job categories for Bank Collection Manager jobs in Washington are:
What cities in Washington are hiring for Bank Collection Manager jobs? Cities in Washington with the most Bank Collection Manager job openings:
Bank Collection Manager jobs near you

Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION

Washington, DC

$75K - $80K/yr

Full-time

Posted 23 days ago

Job description

Position Summary
The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.
Primary Duties amp; Responsibilities
People Leadership amp; Performance Management
  • Provide direct supervision, coaching, and performance management for assigned staff.
  • Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
  • Conduct regular check-ins, performance evaluations, and development planning.
  • Support onboarding, cross-training, and coverage planning to ensure continuity of operations.
Loan Servicing Oversight
  • Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
  • Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
  • Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
  • Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.
Collections amp; Recovery Management
  • Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
  • Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
  • Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
  • Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.
Compliance, Risk amp; Audit Readiness
  • Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
  • Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
  • Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
  • Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.
Reporting amp; Portfolio Monitoring
  • Review and analyze servicing, delinquency, collections, and recovery metrics.
  • Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
  • Use data to identify trends, staffing needs, and opportunities for process improvement.
Process Improvement amp; Collaboration
  • Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
  • Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
  • Support implementation of policy, procedure, or system updates impacting servicing and collections operations.
Position Requirements
Required:
  • Bachelor’s degree or equivalent experience preferred.
  • Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
  • Prior experience managing employees or teams.
  • Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
  • Demonstrated understanding of FDCPA and other applicable regulatory requirements.
  • Ability to analyze operational data, manage risk, and support process improvements.
  • Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.
Preferred:
  • Credit union or banking experience.
  • Experience overseeing both loan servicing and collections functions.
  • Exposure to post charge-off recovery, legal collections, or vendor management.
Interpersonal Skills
  • Strong leadership and coaching skills.
  • Ability to communicate clearly and professionally, including during difficult conversations.
  • High level of discretion, judgment, and accountability when handling sensitive information.
  • Ability to work collaboratively across departments.
Work Environment
This position is in person based on operational need. This role may transition into hybrid upon operational flexibility.
This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

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