Credit Collections Jobs in Decatur, IL (NOW HIRING)

The Collection Specialist is responsible for managing accounts receivable and accounts payable functions, including collecting outstanding invoices, resolving customer disputes, processing vendor payments, and providing U.S. accounts payable support by assisting with payment inquiries, vendor communication, and issue resolution to ensure timely and accurate financial operations.

Key responsibilities: Collections Specialist

• Collect and follow up on outstanding customer invoices to ensure timely payment.
• Monitor accounts receivable aging reports and prioritize overdue accounts.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate customer account records and collection notes.
• Communicate professionally with customers regarding payment status and account balances.
• Collaborate with internal departments such as Sales, Customer Service, and Accounting to resolve payment delays.
• Reconcile customer payments, credit memos, and adjustments.
• Support accounts payable activities, including invoice verification and vendor communication.
• Provide U.S. accounts payable support for business deposits, check pass, etc.
• Provide updates on outstanding balances and collection activities.
• Ensure compliance with company policies, financial procedures, and collection regulations.
• Assist in improving collection processes and reducing delinquent accounts.

• Strong communication and negotiation skills
• Excellent problem-solving and conflict-resolution abilities
• High level of accuracy and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Customer-focused with a professional attitude
• Strong organizational and time-management skills
• Ability to work independently and collaboratively within a team
• Analytical thinking and decision-making skills
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
• Equivalent work experience may be considered
• Proficiency in accounting software and Microsoft Office applications
• Strong written and verbal English communication skills
• 2+ years of experience in collections, accounts receivable, or accounting support
• Experience handling customer disputes and overdue accounts
• Previous exposure to accounts payable functions preferred
• Experience working in a fast-paced, deadline-driven environment
• Understanding of accounting principles and financial processes
• Knowledge of collection procedures and credit management
• Familiarity with U.S. accounts payable processes and vendor payment practices
• Understanding of customer service best practices
• Knowledge of compliance standards and financial controls

Please note that while this range reflects the full spectrum of compensation available for this role, individual compensation will be determined based on several factors including your experience, skills, and alignment with the role's responsibilities. During the interview process there will be an opportunity to discuss how your background fits into the pay range.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

Primient is committed to a workplace that is all in - ensuring everyone has the opportunity to develop and shape a career that matters in an open culture which embraces equity, diversity and belonging. We challenge old ways of thinking; and encourage employee voices to be a guiding force for ongoing learning.

Primient supports a culture of inclusion that respects individual strengths, views, and experiences. We believe our differences make better decisions, drive excellence, and deliver better business results. Primient employees experience autonomy and accountability in their role. Here, employees control their destiny as there is opportunity for career growth and pathways outside the norm.