Credit Collections Manager Jobs in Decatur, IL (NOW HIRING)

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Work Schedule: Monday / Friday-work remotely. Tuesday / Wednesday / Thursday -work onsite in Decatur, GA Key Responsibilities Accounts Receivable Management Analyze and Manage Complex Accounts: Oversee a diverse Accounts Receivable portfolio across multiple Acuity ERPs and sales channels.

Leverage work-queue strategies to perform customer outreach, issue delinquent notices, complete reconciliations, process account adjustments, and prepare monthly reporting. Monitor Aged Receivables: Track trends in unpaid and short-paid balances; collaborate with internal partners and customers to resolve root causes and recommend effective solutions. Issue Resolution & Process Improvement Resolve Account Discrepancies: Investigate and resolve issues including pricing discrepancies, deductions, misapplied or unapplied payments, credit memos, and other payment variances to ensure accurate account status.

Evaluate and Optimize Processes: Continuously assess workflows to identify improvement opportunities that enhance operational efficiency, customer experience, and collection effectiveness. Drive Continuous Improvement: Recommend and lead initiatives that strengthen collections, streamline processes, and improve customer service, with a focus on operational excellence. Strategic Thinking & Risk Management Strategize and Risk Manage: Apply strategic judgment to support credit and collections objectives, proactively manage risk, and align actions with organizational priorities and future direction.

Systems & Cross-Functional Collaboration Support System Enhancements: Participate in system improvement projects to optimize AR processes, including opportunities for automation and workflow streamlining. Collaborate Across Functions: Partner with cross-functional teams to identify issues, address process gaps, and develop creative, efficient solutions that drive better business outcomes. Additional Qualifications/Responsibilities 5+ years of experience in Credit & Collections and/or Deductions Management, with a strong track record of improving AR performance.

5+ years of experience leading process improvements and driving positive operational change. Advanced analytical and problem-solving skills, including the ability to dive deep into data, identify root causes, assess risk, and deliver actionable solutions. Strong technical proficiency, including Outlook, Excel (pivot tables, lookups, data manipulation), and Power BI or similar analytics tools.

Demonstrated ability to collaborate effectively with cross-functional teams, influence outcomes, and build productive working relationships across the business. Demonstrated ability to provide excellent customer service, with a strong focus on responsiveness, professionalism, and effective issue resolution. Preferred Requirements Bachelor's degree in Accounting, Finance, Business, or a related field.

Experience with Sage, Microsoft Dynamics, and Oracle ERP platforms. Bilingual (French/English or Spanish/English) communication skills. Travel Requirements No expected travel