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Credit Collections Jobs in Delaware (NOW HIRING)

Sallie Mae

Director, Credit Risk

Newark, DE · On-site

Collaborate with various internal stakeholders, such as finance, originations, and collections teams, to ensure alignment of credit risk objectives and practices. * Support governance and validation ...

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Credit Collections information

See Delaware salary details

$14

$24

$34

How much do credit collections jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for credit collections in Delaware is $24.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.88 per hour, depending on experience, location, and employer.

What is credit collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.

What are the key skills and qualifications needed to thrive as a credit collections specialist?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a credit collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

Is working in credit collections a good job?

Working in credit collections involves contacting customers to recover overdue payments and often requires strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve high-pressure situations and rejection. Compensation varies by employer and experience, and some roles may require certifications or familiarity with collection software.

What are the most commonly searched types of Credit Collections jobs in Delaware?

The most popular types of Credit Collections jobs in Delaware are:

What cities in Delaware are hiring for Credit Collections jobs?

Cities in Delaware with the most Credit Collections job openings:

Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Delaware as of August 2026, with employment types broken down into 82% Full Time, 6% Part Time, 6% Temporary, and 6% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $51,103 per year, or $24.6 per hour.

Insurance Credits and Refunds Specialist

Bayhealth

Dover, DE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Bayhealth (Delaware) rating

7.3

Company rating: 7.3 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?
Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!
Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

  • Generous Paid Time Off and Paid Holidays
  • Matching 401(k)/403(b) Plans
  • Excellent Health, Dental, and Vision
  • Disability and Life Insurance options
  • On Site Child Care
  • Educational Reimbursement
  • Health Care and Dependent Care Flex Spending Accounts
  • Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
Location: 30 Old Rudnick Ln
Status: Full Time 80 Hours
Shift: Days
SALARY RANGE: 18.73 - 28.09 HOURLY
General Summary:
Responsible for reconciling patient accounts that remain in credit balance status due to overpayment, contract adjustment posting errors, and other issues. Follows proper control procedures for issuing refunds. Investigates and reports trends of issues which result in credit balances. Must be able to correctly interpret insurance contracts making adjustment or refund determinations with little to no assistance.
Responsibilities:
1. Responsible for researching accounts in a credit balance status and taking the necessary steps to resolve the credit balance. Review remittance advice and other correspondence to correct account balance and/or identify refunds due. Calls payers as appropriate to obtain additional insight into claim processing and payment amount(s). Document outcome of research and actions taken to resolve the credit balance.
2. Correctly interprets Federal and State regulations for Medicare and Medicaid and contract terms for Managed Care, Commercial, and Workers Compensation as applicable to ensure all income is appropriately recorded.
3. Follows proper control procedures and departmental policy for posting necessary contractual, small balance and/or refund adjustments. Timely and accurate submission of adjustments and refund requests for approval based on departmental approval guidelines.
4. Identifies trends and coordinates with SBO Cash Application staff to reduce the volume of credit balance accounts generated from posting activities in the future.
5. Prioritizes work to ensure department and corporate goals are met.
6. Maintains productivity standards and credit balances less than the value of 1 day of average daily revenue.
7. All other duties as assigned within the scope and range of job responsibilities
Required Education, Credential(s) and Experience:
  • Education: High School Diploma or GED
    ;
  • Credential(s): None Required
    ;
  • Experience:
    Required: Three (3) years' experience in hospital billing/collections and/or Banking related collections experience.
    Preferred: Four (4) years' experience in hospital billing/collections and/or Banking related collections experience.
Preferred Education, Credential(s) and Experience:
  • Education: Associate Degree
  • Credential(s): Certified Revenue Cycle Specialist
  • Experience:

To view a full list of all open position at Bayhealth, please visit:
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