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Credit Collections Jobs in Delaware (NOW HIRING)

Collabera

Collections Representative

Newark, DE · On-site

$16.50 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Newark, DE Job Title: Collections Representative Duration: 6+ months (Strong possibility of ... credit card accounts. * In the recovery area, collectors will work with customer to establish full ...

Collabera

Collections Specialist

Newark, DE

$18 - $24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collections Representatives The Collector works in the Collections and Recovery Operations ... credit card accounts. In the recovery area, collectors will work with customer to establish full ...

Sallie Mae

Director, Collections Strategy

Newark, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with senior leadership to align collections strategy with organizational goals and credit risk policies. * Provides thought leadership and strategy recommendations to drive financial ...

Sallie_mae

Director, Collections Strategy

Newark, DE

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Collaborate with senior leadership to align collections strategy with organizational goals and credit risk policies. * Provides thought leadership and strategy recommendations to drive financial ...

Sallie Mae Bank

Director, Collections Strategy

Newark, DE · On-site

$150 - $190/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with senior leadership to align collections strategy with organizational goals and credit risk policies. Provides thought leadership and strategy recommendations to drive financial ...

M&T Bank

Collections Specialist I

Millsboro, DE

$18 - $28.31/hr

Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions ... Utilize internal collections systems and accounting systems for all loan types. Identify and ...

Fox Rothschild

Collections Supervisor

Wilmington, DE · On-site

Supervise the daily activities of the credit and collections staff, ensuring that collections procedures are followed, and that actions are taken toward achieving established goals. * Provide ...

Recovery Solutions Group LLC

Debt Collections

Milford, DE · On-site

$42K/yr

Recovery Solutions Group LLC is looking for a driven and professional Debt Collections Specialist to join our team in Milford, DE. This is a great opportunity to build a rewarding career in financial ...

Recovery Solutions Group LLC

Debt Collections

Milford, DE · On-site

$42K/yr

Recovery Solutions Group LLC is looking for a driven and professional Debt Collections Specialist to join our team in Milford, DE. This is a great opportunity to build a rewarding career in financial ...

Td

Collections Strategy Manager

Wilmington, DE · On-site

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

TD Bank Group

Collections Strategy Manager

Wilmington, DE · On-site

$120K - $145K/yr

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies. Key ...

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Credit Collections information

See Delaware salary details

$14

$24

$34

How much do credit collections jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for credit collections in Delaware is $24.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.88 per hour, depending on experience, location, and employer.

What is credit collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.

What are the key skills and qualifications needed to thrive as a credit collections specialist?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a credit collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

Is working in credit collections a good job?

Working in credit collections involves contacting customers to recover overdue payments and often requires strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve high-pressure situations and rejection. Compensation varies by employer and experience, and some roles may require certifications or familiarity with collection software.

What are the most commonly searched types of Credit Collections jobs in Delaware?

The most popular types of Credit Collections jobs in Delaware are:

What cities in Delaware are hiring for Credit Collections jobs?

Cities in Delaware with the most Credit Collections job openings:

Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Delaware as of August 2026, with employment types broken down into 82% Full Time, 6% Part Time, 6% Temporary, and 6% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $51,103 per year, or $24.6 per hour.

AVP, Credit Administration

Dover Federal Credit Union

Dover, DE • On-site

Full-time

Re-posted 9 days ago

Job description

Description

General Summary

AVP, Credit Administration leads credit risk and administration across all lending portfolios. Oversees credit oversight, portfolio performance, collections, commercial lending, reporting, and risk analytics. Ensures credit quality, governance, and compliance by aligning production, underwriting, and performance. Partners with senior leaders to deliver clear risk reporting and maintain sound credit practices and reviews. 

Essential Functions

Enterprise Credit Administration

  • Lead credit administration across commercial, mortgage, and consumer lending, including front-end credit practices, portfolio oversight, and collections strategy.
  • Ensure underwriting standards, approval authorities, exception tracking, and portfolio monitoring processes are consistent with policy, risk appetite, and strategic goals.

Portfolio Risk and Reporting

  • Monitor and analyze credit quality trends, concentration levels, delinquency patterns, charge-offs, recoveries, and emerging portfolio risks across all lending channels.
  • Develop and maintain key portfolio metrics, concentration reports, and executive dashboards to support timely management and Board reporting.
  • Adjust production goals and recommend changes to underwriting standards or portfolio strategies to maintain alignment between growth and asset quality.
  • Partner with Finance & Risk leadership on CECL-related analytics, loss forecasting, and reserve discussions.

Commercial Lending Oversight

  • Supervise the commercial lending function, including origination support and loan servicing activities, in a small but strategically important commercial department.
  • Help develop small business and commercial lending strategies that diversify the loan portfolio and supplement other asset classes.
  • Direct commercial annual reviews, including financial analysis, covenant compliance, collateral review, relationship monitoring, and risk rating validation.
  • Monitor commercial concentrations and ensure commercial lending administration meets policy and regulatory expectations.

Collections and Workout Management

  • Oversee collections, delinquency management, loss mitigation, restructures, modifications, and recovery strategies across all consumer, mortgage, and commercial portfolios.
  • Evaluate workout options and recommend appropriate action plans that balance member service, loss mitigation, and policy compliance.
  • Monitor collection performance metrics, vendor effectiveness, and legal recovery activity where applicable.

Credit Governance and Compliance

  • Maintain the enterprise credit policy framework, including credit standards, concentration limits, delegated authorities, exception management, and credit committee support.
  • Ensure compliance with applicable regulatory requirements, including NCUA expectations, consumer lending regulations, fair lending principles, collections requirements, and commercial lending review standards.
  • Support internal audit, external audit, and regulatory examinations with strong documentation, issue remediation, and reporting transparency.
  • Maintain particular rigor around commercial annual review completion, documentation quality, and ongoing monitoring expectations.

Leadership and Collaboration

  • Lead, coach, and develop direct reports and related credit administration staff to strengthen underwriting quality, portfolio discipline, and regulatory readiness.
  • Deliver credit training and education across lending functions to ensure consistent interpretation of policy, risk rating, and portfolio expectations.
  • Serve as a strategic partner to Lending, Finance, Risk, Compliance, and senior management on portfolio strategy and emerging credit issues.

Other Duties

  • Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
  • Any other duties as assigned.

Requirements

  • Bachelor's degree in finance, Accounting, Business Administration, Economics, or related field strongly preferred. A minimum of 8-10 years of progressive experience in credit risk management may be accepted in lieu of degree. 
  • CCUE, CRCM, or other relevant credit, compliance, or risk certifications preferred.
  • 8-10 years of progressive banking or credit union experience in lending and credit risk management, with meaningful exposure to commercial, mortgage, and consumer portfolios.
  • Significant experience in underwriting, credit analysis, portfolio management, collections oversight, and executive reporting.
  • Demonstrated commercial lending administration experience, including annual reviews, financial statement analysis, covenant monitoring, and risk rating assessment.
  • Strong knowledge of credit administration, portfolio risk management, CECL concepts, and loss mitigation practices.
  • Deep understanding of NCUA expectations, commercial lending administration, consumer compliance, and examination readiness.
  • Advanced analytical, reporting, and communication skills, including the ability to present portfolio risk clearly to executive leadership and the Board.
  • Ability to connect production planning, asset quality, concentration management, and regulatory compliance into a unified management framework.
  • Minimum of five years' experience supervising teams and influencing cross-functional partners in a regulated financial institution environment.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 10 pounds. 

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