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Credit Card Operations Jobs in Florida (NOW HIRING)

Sparks Group

Operations Specialist

Saint Petersburg, FL · Remote

The Operations Specialist will be responsible for processing a variety of operational documents ... Initiate ACH and credit card reversals in accordance with company policies and procedures. * Review ...

New

ITTConnect

Product Owner - Cards

Miami, FL · On-site

... Credit and Compliance/BSA policies * Identify and mitigate operational and integration risks Requirements * 5-8 years in product management (banking/payments preferred) * Experience with card ...

ITTConnect

Product Owner - Cards

Miami, FL · On-site

... Bank Credit and Compliance/BSA policies Identify and mitigate operational and integration risks Requirements 5-8 years in product management (banking/payments preferred) Experience with card ...

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All JobsCredit Card Operations JobsCredit Card Operations Jobs in Florida

Credit Card Operations information

See Florida salary details

$11

$24

$31

How much do credit card operations jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for credit card operations in Florida is $24.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $28.56 per hour, depending on experience, location, and employer.

What are some common challenges faced in credit card operations, and how can they be managed effectively?

Professionals in Credit Card Operations often encounter challenges such as managing high transaction volumes, ensuring compliance with evolving regulations, and promptly resolving discrepancies or customer disputes. Effective time management, attention to detail, and strong communication skills are essential for addressing these issues. Many teams use specialized software and collaborate closely with customer service, risk, and compliance departments to streamline workflows and maintain accuracy. Staying updated on industry best practices and participating in ongoing training can also help professionals navigate these challenges successfully.

What are the key skills and qualifications needed to thrive in credit card operations, and why are they important?

To excel in Credit Card Operations, you need a solid understanding of financial processes, attention to detail, and experience with banking or payment systems, often supported by a degree in finance or business. Familiarity with credit card management software, transaction processing platforms, and regulatory compliance systems is typically required. Strong analytical thinking, problem-solving, and effective communication are crucial soft skills for resolving issues and collaborating with teams. These skills ensure accurate transaction handling, regulatory adherence, and efficient customer service in a fast-paced financial environment.

What is the difference between Credit Card Operations vs Credit Card Customer Service?

AspectCredit Card OperationsCredit Card Customer Service
Primary FocusProcessing transactions, managing account systems, and ensuring operational efficiencyAssisting customers with inquiries, disputes, and account issues
Required SkillsTechnical knowledge, attention to detail, process managementCommunication skills, problem-solving, customer service
Work EnvironmentBack-office, operational departments within banks or financial institutionsCall centers, customer support centers, or branch offices
CertificationsOften requires banking or finance certifications, familiarity with banking softwareCustomer service certifications, communication training

While both roles are integral to credit card services, Credit Card Operations focuses on the backend processing and system management, ensuring smooth transaction flow. Credit Card Customer Service centers on direct customer interactions, resolving issues and providing support. Understanding these differences helps job seekers target the right roles within the credit card industry.

What does a credit card operations manager do?

A credit card operations manager oversees the daily activities involved in processing credit card transactions, ensuring compliance with regulations and security standards. They manage teams, optimize processes, and coordinate with departments like fraud prevention and customer service to maintain efficient card operations.

What is a credit card operations?

Credit card operations involve managing the processes related to credit card transactions, including authorization, processing, settlement, and fraud prevention. Professionals in this field ensure smooth transaction flow, maintain security standards, and often work with payment processing systems and compliance regulations.

What are popular job titles related to Credit Card Operations jobs in Florida?

For Credit Card Operations jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Credit Card Operations jobs in Florida look for?

The top searched job categories for Credit Card Operations jobs in Florida are:

Credit Card Operations jobs near you
Infographic showing various Credit Card Operations job openings in Florida as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 1% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,580 per year, or $24.3 per hour.

Credit Card: Collections Account Specialist I

Tampa, FL

JPMorgan Chase & Co
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Coexternal

$17 - $22.75/hr

Full-time

Medical, Retirement

Re-posted 11 hours ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As a Collections Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
  • Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
  • Utilizescustomer service expertise to interpret needs and deliver continuous insights.
  • Navigatesmultiple computer systems with efficiency, demonstrating adaptability and resilience.
  • Excelsboth independently and collaboratively, driving team success and achieving goals.
  • Followsall regulatory and departmental practices and procedures diligently.
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy.
Required qualifications, capabilities, and skills
  • Communication, negotiation, information gathering, and decision-making skills.
  • Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
  • Ability to manage complex customer interactions using empathy, composure, and sound judgment.
  • Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
  • Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
  • Ability to solve problems and effectively present and explain solutions.
  • Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
  • Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
  • High school diploma or GED required.
Preferred qualifications, capabilities, and skills
  • Developing ability to use data to understand issues and opportunities.
  • Developing skills in using AI technology for automation and prompt writing.
  • Preferred experience supporting multiple CCB Operations functions or lines of business (internal applicants).
 
Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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