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Credit Card Dispute Jobs (NOW HIRING)

Camdennational

Payment Dispute Specialist

Gardiner, ME · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

Camdennational

Payment Dispute Specialist

Camden, ME · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

Camdennational

Payment Dispute Specialist

Auburn, ME · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

Camdennational

Payment Dispute Specialist

Portland, ME · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

US Bank

Credit Dispute Case Processor

Tempe, AZ · On-site

$20 - $24.38/hr

This role supports the Credit Disputes portfolio and is responsible for researching, processing, and resolving credit card dispute cases while managing a high-volume daily inventory of work.

US Bank

Credit Dispute Case Processor

Overland Park, KS · On-site

$20 - $24.38/hr

This role supports the Credit Disputes portfolio and is responsible for researching, processing, and resolving credit card dispute cases while managing a high-volume daily inventory of work.

U.S. Bank

Credit Dispute Case Processor

Fargo, ND · On-site

$20 - $24.38/hr

This role supports the Credit Disputes portfolio and is responsible for researching, processing, and resolving credit card dispute cases while managing a high-volume daily inventory of work.

US Bank

Credit Dispute Case Processor

Fargo, ND · On-site

$20 - $24.38/hr

This role supports the Credit Disputes portfolio and is responsible for researching, processing, and resolving credit card dispute cases while managing a high-volume daily inventory of work.

CNB

Payment Dispute Specialist

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

CNB

Payment Dispute Specialist

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

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Credit Card Dispute information

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How much do credit card dispute jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for credit card dispute in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a credit card dispute?

A Credit Card Dispute job involves reviewing and processing customer disputes related to credit card transactions. Professionals in this role investigate claims of fraud, billing errors, or unauthorized charges, ensuring compliance with banking regulations and card network policies. They communicate with customers, merchants, and financial institutions to resolve disputes and may issue chargebacks when necessary. Strong analytical skills and attention to detail are essential for success in this role.

What are the key skills and qualifications needed to thrive in credit card dispute?

To thrive in a Credit Card Dispute role, you need strong analytical skills, attention to detail, and a thorough understanding of banking regulations and dispute resolution processes, often supported by a background in finance or customer service. Experience with dispute case management systems, payment processing platforms, and familiarity with chargeback codes or regulatory compliance tools is highly valued. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are distinguishing soft skills in this field. These strengths are essential for efficiently resolving customer disputes, ensuring compliance, and maintaining trust in financial services.

What are the main challenges faced by credit card dispute professionals, and how can they be managed?

Professionals in Credit Card Dispute roles frequently encounter high volumes of complex cases, tight regulatory timelines, and the need to investigate discrepancies thoroughly while maintaining strong customer relationships. Keeping up with evolving regulatory requirements and accurately documenting each step of the dispute process are vital challenges. Managing stress, prioritizing tasks, and utilizing robust case management systems can help professionals stay organized and resolve issues efficiently. Strong teamwork and ongoing training also play a critical role in overcoming these challenges and delivering quality service.

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What are the most commonly searched types of Credit Card Dispute jobs?

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What states have the most Credit Card Dispute jobs?

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Credit Card Dispute jobs near you
Infographic showing various Credit Card Dispute job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 81% Full Time, and 18% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Payment Dispute Specialist

Auburn, ME • On-site, Remote

Camden National Bank
See more jobs at Camden National Bankexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Camden National Bank rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Live here. Play here. Bank here. Work here.
If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place.
Get to know us:
  • We're your local community bank-and have been since 1875-that is committed to providing excellent customer service and giving back to our communities.
  • We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.
  • Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.
  • We've been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

Position Summary:
The Payment Dispute Specialist supports the Bank's payment dispute program by processing and investigating debit card and electronic payment fraud disputes in accordance with Regulation E, card network operating rules, Bank policies, and regulatory requirements. This position is responsible for reviewing dispute claims, gathering supporting documentation, processing provisional and final credits, managing chargebacks and recoveries, and ensuring disputes are resolved accurately and within required timeframes. The Payment Dispute Specialist works closely with internal stakeholders, Fraud Mitigation, Deposit Operations, and other business partners to deliver positive customer experiences while helping mitigate fraud losses. The position identifies potential fraud trends or concerns for escalation to senior team members and management.
Essential Duties and Responsibilities:
  • Receive, review, investigate, and process payment dispute claims submitted through branch, customer care center, digital, and written channels.
  • Resolve disputes across multiple payment types including debit card, Zelle, and emerging payment channels.
  • Determine dispute eligibility and adjudicate claims in accordance with applicable regulations, network rules, and Bank policies
  • Conduct investigations involving unauthorized transactions, fraud claims, ATM transactions, duplicate transactions, and card-present/card-not-present activity.
  • Gather, analyze, and evaluate supporting documentation, transaction data, customer statements, merchant information, fraud monitoring alerts, and network responses to support dispute resolution.
  • Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements.
  • Process provisional credits, final credits, debits, adjustments, recoveries, and related account transactions within established timelines.
  • Submit, manage, and respond to chargebacks, representments, pre-arbitration, and arbitration cases through applicable payment networks.
  • Utilize dispute management, card processing, and fraud monitoring systems to accurately manage dispute cases and support resolution activities.
  • Identify, monitor, and escalate high-risk fraud disputes, significant loss events, and emerging fraud trends to management as appropriate.
  • Support branches and customer service representatives in researching and resolving dispute-related inquiries
  • Monitor activity for potential Bank Secrecy Act (BSA), Anti-Money Laundering (AML), or suspicious activity reporting requirements and escalate concerns in accordance with established procedures.
  • Perform all duties in accordance with regulatory requirements, the Bank's Risk Management Framework, and applicable policies and standards.

Basic Qualifications:
  • 2+ years of banking or related experience
  • High school diploma or equivalent required
  • Proficient with Microsoft Office suite (Excel, Word, Powerpoint)

Preferred Qualifications:
  • Experience with debit card dispute processing systems and chargeback platforms
  • Prior experience with card operations, payment processing, fraud mitigation, or dispute resolution
  • Knowledge of Regulation E dispute requirements
  • Experience with Centrix Dispute Tracking System
  • Experience with Visa, Jack Henry, and Pulse networks
  • Associate or bachelor's degree in business, finance, accounting, or related field

Skills and Abilities:
  • Strong understanding of debit card transaction processing and payment networks
  • Ability to independently make sound decisions, exercise good judgment, and maintain confidentiality
  • Working knowledge of debit card, ATM, Zelle, and other electronic payment channels
  • Strong investigative, analytical, and problem-solving abilities
  • Ability to identify fraud patterns and recommend preventative solutions
  • Excellent attention to detail, organization and documentation skills
  • Ability to interpret regulations, operating rules, and procedural requirements
  • Ability to manage multiple priorities while meeting strict regulatory deadlines
  • Ability to meet established productivity, accuracy, quality assurance, and regulatory compliance standards
  • Strong written and verbal communication skills

The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance workloads.
We encourage candidates to consult with their Talent Partner throughout the recruiting process to better understand how their experience aligns with the role, as well as details on compensation and our total rewards offerings. The prospective range of pay we will offer to a successful applicant to this position is $18.00-$23.40, which represents a good faith estimate of what we expect to offer at the time of posting based on the role's responsibilities, level and location. Actual starting salary will be determined by the Bank in the Bank's discretion, and shall depend on the applicant's experience, skills, education, certifications, as well as other relevant business conditions. Final offers will reflect these considerations and may vary accordingly.
Our comprehensive total rewards package offers something for everyone!
  • Robust medical, dental, and vision insurance packages
  • Generous time off, including paid federal holidays and paid day off for your birthday
  • 401(k) retirement savings plan
  • Tuition reimbursement, professional development, and career growth opportunities
  • Employee assistance program
  • Comprehensive wellness program

Pursue a career at Camden National Bank and apply today. We can't wait to hear from you!
We are guided and inspired by our Core Values:
  • Honesty and Integrity above all else
  • Trust built on fairness
  • Service that creates remarkable experiences
  • Responsibility to use our resources for the greater good
  • Excellence through hard work and lifelong learning
  • Diversity realized through inclusion and respect

Equal Opportunity Employer
Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.
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