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Credit Card Dispute Jobs (NOW HIRING)

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$22.88/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$22.88 - $28.03/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Take ownership of credit card, debit card, and ATM consumer disputes and fraud claims. * Use ...

Heartland Bank and Trust Company

$21.49 - $24.54/hr

... dispute decisions within established guidelines. * Complete provisional credit to customer ... Monitor daily card order transmissions for errors and enter rush cards into CPI system. Other ...

UW Credit Union

Card Programs Specialist

Madison, WI · Hybrid

$20.50/hr

The Card Programs Specialist I is responsible for responding to inquiries and identifying solutions ... dispute claims by gathering necessary information and documentation to acquire merchant credit or ...

Onpoint

Dispute Specialist I

Portland, OR · On-site

Dispute Specialist I The Dispute Specialist I is a contributing member of the Fraud - Disputes team ... Review and investigate credit card transaction disputes, including fraud, non-receipt, billing ...

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How much do credit card dispute jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for credit card dispute in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a credit card dispute?

A Credit Card Dispute job involves reviewing and processing customer disputes related to credit card transactions. Professionals in this role investigate claims of fraud, billing errors, or unauthorized charges, ensuring compliance with banking regulations and card network policies. They communicate with customers, merchants, and financial institutions to resolve disputes and may issue chargebacks when necessary. Strong analytical skills and attention to detail are essential for success in this role.

What are the key skills and qualifications needed to thrive in credit card dispute?

To thrive in a Credit Card Dispute role, you need strong analytical skills, attention to detail, and a thorough understanding of banking regulations and dispute resolution processes, often supported by a background in finance or customer service. Experience with dispute case management systems, payment processing platforms, and familiarity with chargeback codes or regulatory compliance tools is highly valued. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are distinguishing soft skills in this field. These strengths are essential for efficiently resolving customer disputes, ensuring compliance, and maintaining trust in financial services.

What are the main challenges faced by credit card dispute professionals, and how can they be managed?

Professionals in Credit Card Dispute roles frequently encounter high volumes of complex cases, tight regulatory timelines, and the need to investigate discrepancies thoroughly while maintaining strong customer relationships. Keeping up with evolving regulatory requirements and accurately documenting each step of the dispute process are vital challenges. Managing stress, prioritizing tasks, and utilizing robust case management systems can help professionals stay organized and resolve issues efficiently. Strong teamwork and ongoing training also play a critical role in overcoming these challenges and delivering quality service.

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Credit Card Dispute jobs near you
Infographic showing various Credit Card Dispute job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Dispute Specialist I

OnPoint Community Credit Union

Portland, OR • On-site

Full-time

Posted 6 days ago

Job description

Job Summary:
The Dispute Specialist I is a contributing member of the Fraud - Disputes team, supporting our charter to balance fraud prevention with member service, recovering funds when possible, while operating within regulatory compliance and applying the appropriate guidelines for liability on disputes. This position will also support the team through prevention and mitigation of card level fraud, and assisting partners in Contact Center and Branches to educate and inform members regarding disputes and losses. Dispute Specialists effectively utilize resources to consistently provide the very highest level of service to members, branches, and other departments, and work effectively in a team environment with a curious mind, embracing problem-solving.
Key Responsibilities:
  • Review and investigate credit card transaction disputes, including fraud, non-receipt, billing errors, and authorization issues
  • Analyze transaction data, supporting documentation, and customer claims to determine dispute liability.
  • Process chargebacks and representment cases in compliance with card network rules (Visa).
  • Communicate with members, merchants, and internal teams regarding dispute status and outcomes.
  • Assist in de-escalation of member discussions and resolve calls while providing guidance and education.
  • Ensure disputes are handled within required timeframes and regulatory guidelines
  • Maintain accurate records and documentation for audit and compliance purposes
  • Identify trends or recurring issues and recommend process improvements
  • Adhere to all internal controls, policies, and regulatory requirements

Knowledge, Skills & Competencies:
  • Strong interpersonal and communication skills
  • Ability to motivate and support a team effectively
  • Excellent organizational and time-management skills
  • Ability to handle sensitive information with confidentiality
  • Problem-solving and decision-making abilities
  • Willingness to work within an environment that is not easily defined within codified process and procedures, an eagerness to build a cumulative knowledge about risk and fraud across products and services, and looking for continuous improvement for the team and our members.

Qualifications:
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • 1-3 years of experience in credit card disputes, chargebacks, fraud operations, or financial services.
  • Working knowledge of chargeback rules and card network regulations
  • Strong analytical and problem-solving skills
  • Excellent attention to detail and time management abilities
  • Effective written and verbal communication skills
  • Proficiency with Microsoft Office applications
  • Experience with Visa Claims Resolution (VCR), Mastercard Ethoca, or similar platforms
  • Familiarity with Regulation E, Regulation Z, and consumer protection laws

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

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