Creative Operations Manager Jobs in Portland, OR

About the Team

Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Rejuvenation is a design-forward lighting and home furnishings brand known for timeless craftsmanship, premium quality, and an enduring point of view.

This role sits on Rejuvenation's Creative team within the Ecommerce & Marketing organization, partnering closely across brand marketing, ecommerce, retail, merchandising, photo, and site operations to create elevated customer experiences that build brand affinity, drive engagement, and support business growth.

About the Role

The Director, Creative Design is responsible for defining and elevating the visual expression of the brand across all customer-facing channels. Reporting to the VP of Ecommerce & Marketing, this role leads creative strategy, brand standards, campaign storytelling and design across ecommerce, email marketing, paid media, organic social, retail marketing, print and other brand experiences.
This is a highly hands-on leadership role for an exceptional designer who can balance creative vision, art direction, team leadership, and individual design execution. The Director, Creative Design leads a team of managers and designers, establishes creative standards, develops talent, and ensures consistency across all customer touchpoints while partnering closely with Marketing, Ecommerce, Retail, and Photo Studio teams to deliver compelling brand experiences that drive business growth.

Responsibilities

• Own the creative vision and visual expression of the Rejuvenation brand across all customer-facing channels, including ecommerce, email marketing, paid media, organic social, retail marketing, print, and brand campaigns.
• Establish and evolve brand standards, creative guidelines, and design systems that ensure consistency and excellence across all customer touchpoints.
• Lead the development of seasonal campaign concepts, visual storytelling frameworks, and creative strategies in partnership with Marketing and Ecommerce leadership.
• Direct and personally execute high-priority creative work, including homepage concepts, campaign creative, landing pages, and other key brand experiences.
• Lead and develop a team of creative managers and designers through coaching, mentorship, performance management, and career development.
• Oversee creative prioritization, resource allocation, workflow management, and execution across multiple channels and initiatives.
• Partner closely with Ecommerce, Marketing, Site Merchandising, Site Operations, Photo Studio and Retail teams to align creative strategies with business goals 
• Provide creative direction for photography and video needs, ensuring assets support campaign objectives and brand standards.
• Influence customer experience through thoughtful design, storytelling, and digital presentation while supporting merchandising and marketing priorities.
• Evaluate creative performance, customer engagement trends, and business results to inform future creative strategies and design decisions.
• Identify opportunities to improve creative processes, operational efficiency, and team effectiveness.
• Serve as the creative authority for the Rejuvenation brand, presenting concepts, influencing stakeholders, and driving alignment across leadership teams.

Required skills and qualifications

• 10+ years of experience in creative design, art direction, brand creative, or digital retail creative 
• 5+ years of experience leading and developing creative managers and teams 
• Strong portfolio that demonstrates excellence in brand storytelling, digital design, campaign development, and customer-facing creative experiences
• Demonstrated ability to influence senior leaders and cross-functional partners. 
• Experience in ecommerce, retail, home furnishings, interiors, luxury, fashion, or premium lifestyle brands 
• Deep understanding of homepage design, onsite storytelling, digital merchandising, and customer shopping behavior 
• Experience developing retail marketing materials, signage, and customer-facing communications 
• Strong project management skills, including workflow planning, prioritization, timeline management, and cross-functional collaboration 
• Expertise in Figma, Adobe Creative Suite, and modern digital design tools 
• Exceptional visual taste, aesthetic judgment, and understanding of premium brand standards 
• Strong communication, presentation, and stakeholder management skills 

• This role requires being onsite in the Portland office Monday through Thursday and Friday as optional in the office 

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series  

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.