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The Director of Fraud Risk Management is responsible for building and overseeing all aspects of Coinstar’s fraud, scam, and risk governance framework and program. This role leads the end-to-end development, validation, and execution of controls across fraud prevention, transaction monitoring, identity and access management, funds oversight, investigations, and analytics.

Key Responsibilities

Strategy & Leadership

• Develop and evolve a robust fraud and risk governance framework aligned with regulatory expectations, industry best practices and business objectives.
• Lead strategic planning and continuous improvement of fraud mitigation controls and response protocols.
• Build cross-functional governance across multiple internal teams.
• Influence product and business roadmaps by embedding fraud risk considerations from design to deployment.
• Serve as escalation point for all business-critical issues.

Assessment & Controls

• Proactively conduct end-to-end fraud, scam and risk assessments across products and the customer journey.
• Identify control gaps and implement targeted risk mitigation strategies.
• Ensure KYC compliance across products.
• Manage funds-out controls, chargebacks, and account restrictions to reduce fraud impact.

Analytics & Transaction Monitoring

• Set fraud risk reduction goals, KPIs, and performance tracking metrics.
• Design and implement transaction monitoring systems in consultation with stakeholders.
• Create executive dashboards, operational metrics, and regulatory reports on fraud, scam and risk activity, and loss prevention.
• Drive end-to-end processes for alert review, case management, and SAR referrals.

Investigations & Subpoena Management

• Oversee case investigations involving complex fraud, scams and collusion events.
• Oversee subpoena response, including the coordination internal investigative documentation and interactions with law enforcement.
• Develop policies and response protocols for high-profile or escalated fraud incidents.

Education & Experience

• Bachelor's Degree required.
• 10+ years in fraud risk management, scam prevention, or financial crime, required in a FinTech or digital banking environment.
• Certifications such as CFE, CAMS, or CRCM a plus.
• Demonstrated experience with complex fraud systems, identity verification providers, and investigative tools in a FinTech or digital banking environment.

Knowledge, Skills & Abilities

• Mastery-level understanding of fraud prevention strategies, scam methodologies, KYC/AML controls, and transaction monitoring.
• Proven ability to manage third-party risk vendors, negotiate contracts, and lead cross-functional initiatives.
• Strong relationship, interpersonal and leadership skills.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to effectively communicate changes, overcome resistance, build commitment, and prepare and support those affected by change.

Location & Travel Expectations

• This position is based at our Bellevue, WA headquarters, but remote/work from home arrangements are welcome.
• This position requires little to no business travel.

Pay and Benefits

The typical starting salary range for this position is between $159,211 - $205,000 per year. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Employees in this position have the potential to increase their base salary up to $238,816 per year, which is the max end of the range, based on ongoing demonstrated and continuous performance in the role. Short-Term and Long-Term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.

We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:

• Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance.
• Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.
• Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually. Additionally, we offer paid parental and adoption leave.
• Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.
• Work Environment – We offer a casual and flexible work environment with work from home options.

EEO Statement

We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.

Physical Requirements

Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.