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VOALA - Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $78,878.50 – $83,030.00

JOB SUMMARY AND PURPOSE

Under the direction of the Director of CQI and CQI Supervisor of Business Insights, the Programmatic Compliance Analyst will support overall programmatic compliance at VOALA, in addition to supporting the attainment and ongoing accreditation of CARF.

The Programmatic Compliance Analyst will develop, review, modify, and maintain new and current Program and VOALA‑wide policies and guidelines. The main responsibility is to ensure that these policies are clear and easy to understand by employees and stakeholders, and to keep records of any policy changes, including revisions, updates, and deletions.

Additionally, the Programmatic Compliance Analyst will support the development, review, modification, and maintenance of new and current consent forms and program documentation, keeping records of any consent form and document changes, including revisions, updates, and deletions.

DUTIES AND RESPONSIBILITIES

• Monitor and respond to funder, governmental, and regulatory agencies regarding compliance issues.
• Create systems and processes to ensure existing policies, consent forms, and documents comply with contractual and grant requirements.
• Update systems, policies, consent forms, documents, procedures, and postings to ensure compliance.
• Record notes from audits for future improvements and create action plans (with accountability) for implementation, ensuring the improvements occur for VOALA, SCADP, and affiliates.
• Follow procedures and processes to have all policies and consent forms approved prior to dissemination.
• Create, manage, review, and monitor all consent forms and program documentation.
• Assess gaps and opportunities for improvement of policies and processes, consent forms, documentation, and recommend practical solutions for VOALA, SCADP, and affiliates.

ESSENTIAL DUTIES

• Incumbent must report to the office as part of this role.
• Create, manage, review, and monitor Program and VOALA‑wide policies, procedures, handbook, documents, and practices working with QA team, HR, and external legal counsel to ensure all are legally compliant with federal, state, and local laws and regulations for VOALA, SCADP, and affiliates.
• Maintain policy documents and consent forms.
• Coordinate with stakeholders and ensure policy documents are approved and disseminated.
• Serve as a resource for stakeholders when interpreting policy documents.
• Other duties as required; may be subject to change.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

QUALIFICATIONS REQUIREMENTS

• Pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Valid California driver license and access to dependable transportation with adequate insurance.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs.

EDUCATION

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework).

EXPERIENCE

• Three‑year experience in policy, legal, or technical writing.
• Experience with completing comprehensive documents that can be used in legal matters.

PREFERRED QUALIFICATIONS

• Ability to speak and understand Spanish.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.