NOW HIRING
Client Support Specialist
Supportive โข Purpose-Driven โข Recovery-Focused
Samuel Billings Center โ Detox & Residential Services โข All Shifts Available
Location
Samuel Billings Center (Detox & Residential Services)
Reports To
Shift Supervisor
Schedule
All Shifts Available
Status
Full-Time | Hourly, Non-Exempt
Education
High School Diploma or GED required
License
Valid NC or SC Driver's License required
Preferred
CPSS certification; SUD/healthcare experience
"Provide compassionate, around-the-clock support to individuals on their recovery journey โ helping clients navigate residential treatment, overcome barriers, and build the skills they need to thrive."
About the Role
The Client Support Specialist is a vital member of the care team at the Samuel Billings Center, providing direct, person-centered support to individuals in residential detox and recovery services. This role ensures a safe, therapeutic, and recovery-oriented environment 24 hours a day โ assisting clients with daily living, monitoring health and safety, and collaborating closely with clinical and nursing staff.
This is an opportunity for a compassionate, dependable individual to make a meaningful difference every shift โ supporting people at a critical turning point in their lives.
Our Values โ What We Look For in Every Team Member
Adaptability
Nurturing
Unity
Vitality
Integrity
Accountability
Essential Duties & Responsibilities
Client Care & Safety
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Maintain a safe and therapeutic environment through bed checks, room searches, UDS collections, and monitoring client behaviors
- Search, secure, document, and manage client possessions and medications per state and agency guidelines
- Observe and assess client physical and mental health; consult with nursing and clinical staff as needed
- Assist clients in identifying and overcoming barriers to recovery; provide educational and therapeutic activities
- Administer medications per provider orders (with or without a nurse, as appropriate) and provide CPR/First Aid when needed
- Monitor signs and symptoms of substance intoxication and withdrawal; provide appropriate intervention and coordination
Communication & Documentation
- Attend shift reports and ensure effective communication across shifts regarding client care and safety
- Complete incident reports and required documentation in compliance with state, agency, and federal regulations
- Enter and maintain accurate client data in electronic health records; monitor documentation for compliance
- Participate in Quality Assurance (QA) and Quality Improvement (QI) activities as assigned
Daily Living & Group Support
- Support clients with activities of daily living (ADLs), skill development, and ensuring basic daily needs are met
- Oversee food inventory including ordering, stocking, and tracking supplies to ensure availability and reduce waste
- Plan, prepare, and facilitate mealtimes according to dietary guidelines, resident needs, and organizational standards
- Coordinate dietary preferences, restrictions, and special meal requests with residents and staff
- Prepare and organize materials for group therapy sessions including handouts, worksheets, and visual aids
- Set up physical or virtual spaces for group sessions to ensure a supportive environment
- Track, store, and maintain therapeutic materials and supplies; request additional items as needed
- Support the development of new group activities when requested
Additional Responsibilities โ Credentialed Staff (CPSS / CADC Registrant or Intern)
Staff holding CPSS and/or CADC credentials may also be assigned to:
- Complete client admissions, including drafting service plans
- Facilitate client transitions, referrals, and discharges including follow-up documentation
- Conduct intake screenings and ASAM assessments (if trained and qualified as a QP) to determine appropriateness for admission
- Provide peer support services promoting recovery, self-determination, wellness, and community living skills
Qualifications & Requirements
Education & Experience
โช High School Diploma or GED (required)
โช Minimum 2 years direct healthcare experience (preferred)
โช SUD treatment experience (strongly preferred)
โช CPSS certification (preferred)
โช Valid NC or SC Driver's License (required)
Skills & Abilities
โช Strong written and verbal communication
โช EHR and Microsoft Office proficiency
โช Problem-solving, teamwork, and dependability
โช Professional documentation and record management
โช Flexibility in a 24/7 residential environment
Why Join Anuvia? โ Compensation & Benefits
We invest in the people who care for our clients. Our comprehensive benefits package includes:
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Day-1 Health Benefits: Coverage starts immediately โ no waiting period.
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Generous Time Off: Competitive PTO policies to support your work-life balance.
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Company-Provided Disability Insurance: Short- and long-term coverage included.
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401(k) โ 7% Employer Contribution: Employer contributes 7% after your first year.
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Continuous Learning & Development: Access to an extensive library of online training courses and advancement opportunities.
Ready to Support Recovery? Apply Today.
Join a team that shows up every shift for people who need it most.
Anuvia Prevention & Recovery Center is an Equal Opportunity Employer.