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Cox Customer Service Jobs in Rochester, NY (NOW HIRING)

Cox Automotive

Part-Time Zone Admin (Manheim)

Rochester, NY · On-site

$15.10 - $22.69/hr

Confirm that all vehicles can operate safely and engage service and towing teams when inoperable ... Set an example in behavior by championing Cox/Manheim values and ensuring that all employees are ...

Cox

Auction Sale Day Driver (Manheim)

Rochester, NY · On-site

$16/hr

... Service or Gas Truck Driver when the vehicle is out of gas. * Assist customers (i.e., dealers ... Benefits: Benefits of working at Cox may include health care insurance (medical, dental, vision ...

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How much do cox customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for cox customer service in Rochester, NY is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.99 per hour, depending on experience, location, and employer.

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Cox customer service have work from home jobs?

Cox Customer Service offers remote work from home positions for customer service representatives, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve handling customer inquiries via phone, chat, or email and may require specific technical setups or training. Availability of remote jobs can vary based on company needs and location, so checking Cox's careers page is recommended.

What are popular job titles related to Cox Customer Service jobs in Rochester, NY?

For Cox Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Cox Customer Service jobs in Rochester, NY look for?

The top searched job categories for Cox Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Cox Customer Service jobs?

Cities near Rochester, NY with the most Cox Customer Service job openings:

Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,172 per year, or $16.9 per hour.

Auction Sale Day Driver (Manheim)

Cox Communications, Inc.

Rochester, NY

$16/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Cox Communications rating

8.2

Company rating: 8.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

21st of 99 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Driver I - Non-DOT

Management Level

Individual Contributor

Flexible Work Option 

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly pay rate is $16.00. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position is one day a week, with the opportunity to work other days if requested.

Tuesday's Only- 8:30 am- 12:30 pm

Pay rate: $16.00

This position is responsible for the safe moving, staging, and parking of vehicles. Driving cars through Auction lanes on designated sale days and in compliance with Auction safety rules and regulations.

Job Responsibilities:

  • Drive vehicles through Auction lanes on sale day in a safe manner.

  • Drive vehicles to and from designated areas on Auction premises and to and from customer dealerships and businesses, while observing Auction driving rules, and rules of the road and demonstrating courtesy and defensive driving principles.

  • Line up and park vehicles in the correct order as directed by the supervisor or team leader, move vehicles as necessary, and locate "lost" vehicles.

  • Assist with getting vehicles operating as needed. Inflate tires and jump-start vehicles using a battery box and air tank if necessary. Notify the supervisor when a vehicle is inoperative; notify the Service or Gas Truck Driver when the vehicle is out of gas.

  • Assist customers (i.e., dealers, account representatives, rental agencies, etc.) and coworkers as needed.

  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

  • Actively participate in support of all safety activities aligned with Safety Excellence.

  • Perform other duties as assigned by management.

  • May be required to work overtime as business needs dictate.

Qualifications:

  • Safe drivers needed; valid driver's license required

  • Constantly required to enter and exit vehicles.

  • Ability to sit for prolonged periods.

  • Ability to walk long distances.

  • Regularly required to stand, walk, reach, talk, and hear.

  • Stooping, kneeling, crouching, bending, squatting, and climbing are frequently required.

  • Ability to lift 1-15 pounds.

  • Vision abilities required include close, distance, and color vision, depth perception, and the ability to adjust focus.

Preferred:

  • High School Diploma or equivalent preferred.

  • Previous auction experience preferred.

  • Ability to drive vehicles with standard and automatic transmission

Work Environment: Frequent exposure to outdoor weather conditions. Moderate noise level.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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