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Cox Customer Service Jobs in Racine, WI (NOW HIRING)

Cox Communications, Inc.

Part Time Driver I

Caledonia, WI · On-site

$14.67/hr

... Service or Gas Truck Driver when vehicle is out of gas. * Assist customers (i.e., dealers, account ... Cox Automotive does not currently administer a pre-employment drug test for marijuana for this ...

Cox Automotive

Part Time Driver I

Caledonia, WI

$14.67/hr

... Service or Gas Truck Driver when vehicle is out of gas. * Assist customers (i.e., dealers, account ... Benefits: Benefits of working at Cox may include health care insurance (medical, dental, vision ...

Cox Automotive

Manager, Arbitration

Caledonia, WI · Hybrid

$74K - $111K/yr

Here's a sneak peek at the benefits you could experience as a Cox employee: * Healthcare coverage ... Client Service Excellence: Foster a customer-centric environment where buyer and seller concerns ...

New

Cox Automotive

Zone Owner (Manheim)

Caledonia, WI

$15.10 - $22.69/hr

Confirm that all vehicles can operate safely and engage service and tow truck when inoperable ... Set an example in behavior by championing Cox/Manheim values and ensuring that all employees are ...

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$8

$16

$25

How much do cox customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for cox customer service in Racine, WI is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cox Customer Service Representative, and why are they important?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What are Cox Customer Service representatives?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

Does Cox offer remote jobs?

Cox Customer Service roles may offer remote work options, depending on the position and department. Many customer service jobs at Cox can be performed remotely with a reliable internet connection and a suitable home office setup, especially as remote work has become more common in the industry.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are popular job titles related to Cox Customer Service jobs in Racine, WI? For Cox Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Cox Customer Service jobs in Racine, WI look for? The top searched job categories for Cox Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Cox Customer Service jobs? Cities near Racine, WI with the most Cox Customer Service job openings:
Cox Customer Service jobs near you
Title Specialist II (Manheim)

Title Specialist II (Manheim)

Cox Communications, Inc.

Caledonia, WI • On-site

$18.17 - $27.31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

6th of 76 rated telecommunications companies

Job description

Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Title Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Job Responsibilities:
  • Process and re-assign titles for vehicles sold by the auction.
  • Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
  • Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
  • Resolve titling issues through interaction with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
  • Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
  • Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
  • Perform other duties such as processing sale day transactions and providing customer service.
  • Run outstanding title reports, review and contact sellers regarding outstanding titles.
  • Issue gate passes for no-sale vehicles and purchases.
  • Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title. Notate title status in system.
  • Assist with title and check audits.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
  • May be required to work overtime (more than 40 hours per week) as business needs dictate.
  • May travel within the front office market center (Chicago and Milwaukee locations) with managers to help assist when needed.
  • Will be responsible for taking client phone calls in relation to front office issues.
  • Assist clients with Auction Access.
  • Will post client payments.

Qualifications:
Minimum
  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
  • OR 5 years' experience in a related field.
  • Effective communication skills and a strong customer service attitude.
  • Bending and light lifting 10 lbs. or less

Preferred
  • Must have strong organizational skills and be very detail-oriented
  • Previous vehicle title experience and title handling
  • Ability to recognize title brands and other relevant notations related to titles is a requirement
  • Ability to type and use 10-key proficiently required
  • Sitting and standing for extended periods of time
  • Extensive detail handwritten and computer work
  • Willingness to become an Notary is desired
  • Bilingual English-Spanish
  • Wisconsin DMV Title experience

Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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