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Cox Customer Service Jobs in Appleton, WI (NOW HIRING)

Cox Fleet

Mobile Trailer Mechanic II - Variable

De Pere, WI

$20.75 - $28.25/hr

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

Cox Fleet

Body Shop Painter II

De Pere, WI

Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

Cox Communications, Inc.

Body Shop Painter II

De Pere, WI · On-site

$20.10 - $30.10/hr

Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

All JobsCox Customer Service JobsCox Customer Service Jobs in Appleton, WI

Cox Customer Service information

See Appleton, WI salary details

$8

$16

$26

How much do cox customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for cox customer service in Appleton, WI is $16.72, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What are popular job titles related to Cox Customer Service jobs in Appleton, WI?

For Cox Customer Service jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Cox Customer Service jobs in Appleton, WI look for?

The top searched job categories for Cox Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Cox Customer Service jobs?

Cities near Appleton, WI with the most Cox Customer Service job openings:

Cox Customer Service jobs near you

Parts Inside Sales Representative II

Cox Fleet

De Pere, WI • On-site

Full-time

Re-posted 6 days ago

Job description

Cox Fleet headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
 Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Parts Inside Sales Representative II. The Parts Inside Sales Representative II is responsible for managing the full inside sales lifecycle for parts customers within an assigned Area of Responsibility. This role focuses on generating and closing sales through inbound and outbound customer interactions while delivering exceptional customer service and solutions-focused support.

The position plays a critical role in building strong customer relationships, ensuring margin expectations are met, supporting customer uptime through timely, accurate, and knowledgeable parts sales execution.
Duties amp; Responsibilities:
  • Generate parts sales through inbound customer interactions via phone, email, and walk-in traffic
  • Manage the full sales lifecycle from lead generation through order close
  • Build and maintain strong relationships with existing customers while identifying new sales opportunities
  • Recommend parts purchasing, stocking, and sales solutions aligned with customer needs
  • Ensure showroom and parts areas are properly stocked, priced, and presentable
  • Coordinate closely with Service department to support parts needs for service and repair work
  • Assist with product stocking, organization, freight handling and staging as needed
  • Participate in vendor and product training to maintain current product knowledge
  • Maintain working knowledge of product specifications, features, benefits, and applications
  • Ensure pricing and margin expectations align with corporate objectives while meeting customer requirements
  • Resolve customer questions, or issues, escalating when appropriate
  • Maintain accurate sales activity, customer records, and order details in CRM and internal systems
  • Participate in parts sales meetings and contribute to team sales goals
  • Support special projects and other duties as assigned
Requirements
  • High School Diploma/GED or up to 3 years’ of relevant work experience. Could also have a different combination such as any level degree/certification beyond HS diploma/GED in a related discipline and up to 1 year experience; or 5 years’ equivalent experience in lieu of a diploma/GED.
  • Minimum of 2 year of sales experience; transportation, fleet, or parts industry experience preferred
  • Strong interpersonal and communication skills to build relationships with customer and internal partners
  • Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
  • Proven ability to balance customer satisfaction with margin and profitability expectations
  • Ability to work effectively in a collaborative, team-based environment
  • Experience in sales, negotiations, marketing, and problem resolution preferred

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