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Courtyard By Marriott Jobs (NOW HIRING)

Hotel Equities

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General Manager-Courtyard by Marriott Jonesboro, AR Management Jonesboro, AR, US 3 days ago Requisition ID: 18707 Salary Range: $70,000.00 To $75,000.00 Annually Hotel Equities, multi-award-winning ...

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How much do courtyard by marriott jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for courtyard by marriott in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a Courtyard by Marriott employee?

A Courtyard By Marriott employee works at one of the Courtyard by Marriott hotels, which are part of the Marriott International hotel chain. These employees can hold a variety of positions, such as front desk agent, housekeeper, food and beverage staff, or management. Their main duties are to ensure guests have a comfortable and pleasant stay by providing excellent customer service, maintaining clean and safe environments, and assisting with any guest needs. Employees often receive training in hospitality and may have opportunities for career growth within Marriott International. The work environment is typically fast-paced and focused on guest satisfaction.

What are the key skills and qualifications needed to thrive as a Courtyard by Marriott front desk associate?

To thrive as a Courtyard by Marriott Front Desk Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (such as Marriott's FOSSE), reservation platforms, and basic computer applications is typically required. Exceptional communication, problem-solving, and adaptability help you stand out when interacting with guests and handling unexpected situations. These skills ensure a positive guest experience and efficient hotel operations, which are vital for the brand's reputation and success.

What are some common challenges faced by guest services associates at Courtyard by Marriott, and how can applicants prepare for them?

Guest services associates at Courtyard by Marriott often encounter challenges such as managing high guest volumes during peak times, handling diverse guest requests, and quickly resolving complaints to ensure guest satisfaction. Applicants can prepare by developing strong communication and problem-solving skills, familiarizing themselves with hospitality industry standards, and practicing patience and professionalism in stressful situations. Teamwork is essential, as associates frequently collaborate with housekeeping, maintenance, and management to deliver a seamless guest experience.

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Courtyard By Marriott jobs near you
Infographic showing various Courtyard By Marriott job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Office Manager

Courtyard by Marriott Richmond

Richmond, CA • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 11 days ago

Courtyard by Marriott rating

5.5

Company rating: 5.5 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

78th of 109 rated hotels

Job description

Front Office Manager

Courtyard by Marriott Richmond Berkeley
Richmond, CA

Full-time

 Job Overview

Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service, team leadership, and operational organization, including managing group reservations and coordination.

 Responsibilities
  • Oversee daily front office operations, including front desk, guest services, and night audit
  • Lead, train, and mentor front desk associates to deliver outstanding guest service
  • Ensure efficient check-in/check-out processes and resolve guest concerns professionally
  • Maintain compliance with Marriott brand standards and company policies
  • Create and manage staff schedules, payroll, and coverage
 Team Leadership & Culture
  • Promote a positive, inclusive, and high-performing work environment
  • Drive team engagement, morale, and retention through coaching, recognition, and feedback
  • Lead by example in professionalism, service, and teamwork
  • Conduct staff meetings, training sessions, and performance evaluations
  • Support employee development and address concerns proactively
 Group Reservations & Coordination
  • Oversee group reservations, room blocks, and special booking requirements
  • Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness
  • Coordinate with sales and event teams to ensure seamless group arrivals and departures
  • Monitor group pick-up, rooming lists, and last-minute changes
  • Ensure proper billing setup, routing, and guest experience for group stays
 Financial & Administrative Duties

  • Manage accounts receivable (AR), including tracking outstanding balances and follow-ups

  • Prepare and process invoices for corporate accounts, group bookings, and extended stays

  • Ensure accurate billing, folio reconciliation, and guest account management

  • Coordinate with accounting on payments, discrepancies, and reporting

  • Handle cash management, audits, and front office financial reporting

  • Monitor guest satisfaction scores and online reviews; drive improvements

  • Collaborate with housekeeping, maintenance, and sales teams for seamless operations

 Qualifications
  • 2+ years of front office supervisory or management experience in hospitality
  • Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required
  • Strong leadership skills with a focus on team engagement and culture
  • Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar)
  • Excellent communication, organizational, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Flexible schedule, including evenings, weekends, and holidays
  • High school diploma required; hospitality or business degree preferred
 Compensation & Benefits
  • Competitive salary (based on experience)
  • Health, dental, and vision insurance available
  • Paid time off
  • Marriott employee travel discounts
  • Career advancement opportunities within the Marriott brand
 About Us

Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative, engaging workplace for our associates.

What Courtyard by Marriott employees say

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Hours and flexibility

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About Courtyard by Marriott

Sourced by ZipRecruiter

Courtyard by Marriott is a brand under the Marriott International, Inc. umbrella, a globally recognized hospitality company established in 1927. Focused primarily in the hotel industry, Courtyard by Marriott provides exceptional lodging experiences in North Bethesda, Maryland, US, among other locations worldwide. The brand prides itself on offering optimal comfort and innovation in all its services and products--which span from luxury suites to comfortable accommodations and extraordinary customer service. Core values embedded deep within the Marriott organization include putting people first, pursuing excellence, acting with integrity, embracing change, and serving the world. Marriott's mission is to host the world brilliantly, to make every guest feel welcomed and valued.

Industry

Hospitality services, traveler accommodation and hotels

Company size

10,000+ Employees

Headquarters location

North Bethesda, MD, US

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