Court Program Specialist Jobs (NOW HIRING)

Salary: $48,040.08 Annually
Location : Lee County Justice Center, 1700 Monroe Street, Fort Myers, FL 33901, FL
Job Type: Full time FTE 1.0
Job Number: AOC01441
Department: Civil
Opening Date: 09/03/2026
Closing Date: 9/18/2026 11:59 PM Eastern
Description
*This position is eligible for a Competitive Area Differential (CAD) as approved by the Florida State Court System up to $2,583.00 annually.
WHY SHOULD YOU APPLY TO THE ADMINISTRATIVE OFFICE OF THE COURTS FOR THE 20TH JUDICIAL CIRCUIT?

• Great working environment
• Growth and Development Opportunities
• Competitive Benefits Package
• Paid Time Off (Vacation and Sick)
• Public Service Loan Forgiveness Qualifying Employer
• Tuition Assistance
• Paid Holidays
• Retirement Plan Options
• 457 Deferred Compensation Plans

KEY REQUIREMENTS

• Experience in the area of family law
• Experience with case management procedures
• Knowledge of family law, domestic violence, and dependency statutes and rules of procedure
• Ability to conduct research and compose concise reports providing thorough and accurate case summaries
• Knowledge of court functions, processes and procedures
• Ability to type 35 correct words per minute (preferred)
• Ability to maintain a State of Florida Notary Public certification

SUMMARY
This is a professional and highly responsible case management position within Family Court Services. Work involves the use of unified family court practices and differentiated case management techniques to promote case progression and disposition in an effective and timely manner. The Court Program Specialist II is responsible for case analysis to understand and address the needs of each individual family, to facilitate cooperation and communication of the parties, and coordinate related family law cases, as well as domestic violence, and juvenile dependency cases. This position works closely with the judiciary, court staff, attorneys, the clerk of court, outside agencies and the general public. Work is performed under the supervision of the Family Division Director and the Program Coordinator.
The core functions of this position are: (1) Differentiated Case Management; (2) Case Screening and Coordination; (3) Case Research and Statistics; (4) Effective Communication and Customer Service; and (5) Other duties as assigned.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position; the omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
(1) Differentiated Case Management

• Utilize differentiated case management techniques
• Provide early court intervention and establish case goals and expectations
• Effectively manage cases according to their nature and complexity
• Conduct case management conferences to promote early case resolution and disposition
• Ongoing monitoring of assigned cases to confirm party compliance and increase early case resolution
• Complete comprehensive case reports

(2) Case Screening and Coordination

• Screen cases to determine appropriate case track assignments according to the Unified Family Court model
• Assess and identify cases involving high conflict or multiple case issues
• Coordinate cases to minimize conflicting court orders
• Demonstrate flexibility and creativity in addressing the individual needs of a family or case

(3) Case Research and Statistics

• Query various databases to determine crossover cases
• Compile statistical information and prepare monthly family division reports to determine court performance
• Conduct case research and compose accurate case reports

(4) Effective Communication and Customer Service

• Effectively communicate ideas and thoughts, both verbally and in written word, to pro se parties and attorneys
• Clearly and effectively communicate procedures and goals to others
• Ask appropriate questions in order to provide a common understanding of procedures and goals necessary in a case
• Provide quality customer service by timely responding to inquiries
• Maintain composure when dealing with potentially challenging or adversarial parties

(5) Other Duties As Assigned

• Including but not limited to acting as back-up to the Intake Team as needed and when schedules permit. Cross training is provided for this function

Typical Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed in this document are representative of the knowledge, skills and abilities required to be successful in this position. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
Knowledge of:

• Family law court programs and the dynamics of how they interface allowing for effective case management
• Family law, domestic violence, and dependency statutes and rules of procedure
• Court functions, processes and procedures
• Understanding of basic legal terminology

Ability to:

• Apply organizational skills
• Make differentiated case management decisions to determine the most appropriate and effective route for individual cases
• Communicate clearly, concisely, and logically, both orally and in writing, with the public as well as outside agencies and programs
• Conduct research and compose concise reports providing thorough and accurate case summaries
• Exercise discretion and maintain confidential information at all times
• Provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary
• Maintain a pleasant demeanor in stressful situations
• Effectively and respectfully work with highly emotional and potentially difficult people
• Work under constant pressure in a fast-paced, high volume office environment
• Efficiently operate a computer and utilize Microsoft Office Suite applications and various other software programs and databases on a daily basis
• Operate office equipment including multiple line telephones, copier, fax, and shredder
• Maintain consistent and regular attendance, which is required
• Work the required hours from 8:30 a.m. to 5:00 p.m. Monday through Friday
• Type 35 correct words per minute (preferred)

Supplemental Information
EDUCATION and/or EXPERIENCE

• Graduation from an accredited four-year college or university with a Bachelor's degree in public or judicial administration, criminal justice, social work, or a related social science. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
• Three years of professional, administrative, analytical related work experience. Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.
• Experience working with or within the court system as well as case management experience is preferred

SUPERVISORY RESPONSIBILITIES
None
CERTIFICATES, LICENSES, REGISTRATIONS
State of Florida Notary Public certification is required (within 30 days of hire).
01
Please type your First & Last Name below.
02
The information provided in your application must support your selected answers in the supplemental questions, which may be used as a scored evaluation of your knowledge, skills and experience. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview.By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the selection recommendation committee. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See Resume" or "N/A" is not an acceptable answer to the questions.

• Yes, I understand and agree
• No, I do not agree

03
Which best describes your highest level of education?

• High School or GED
• Vocational Certificate
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree
• None of the above

04
How many years of professional, administrative, analytical related work experience do you have?

• Less than two years
• Two to less than three years
• Three to less than four years
• Four years or more
• No experience

05
Do you have case management experience?

• Yes
• No

06
Do you have professional experience working with court cases, including case research, scheduling court events, and preparation of court documents?

• Yes
• No

07
Do you have knowledge of differentiated case management techniques and Florida's Unified Family Court system?

• Yes
• No

08
Are you familiar with the Lee County Clerk of Court's Odyssey program, or have you conducted research using the clerk's records?

• Yes
• No

09
Are you a Notary Public for the State of Florida?

• Yes
• No

10
If you indicated that you are not a certified Notary Public for the State of Florida in the previous question, are you able to become a certified Notary Public for the State of Florida within 30 days of hire, which is a requirement for this position?

• Yes, I am able to obtain a State of Florida Notary Public Certification within 30 days of hire
• No, I cannot obtain a State of Florida Notary Public Certification
• I am currently a certified Notary Public for the State of Florida

11
Do you have the ability to type 35 correct words per minute with or without an accommodation? *ADA accommodation requests may be made by contacting the Chief of Personnel Services at 239-533-1705 or by sending an email to humanresources@ca.cjis20.org to make the applicable request within a reasonable amount of time which would allow for such request to be considered prior to the scheduled event.

• Yes
• No

12
If selected for an interview, a skills test consisting of Legal Vocabulary/Writing Test and typing may be administered. Are you able to take the required skills test with or without an ADA accommodation? *ADA accommodation requests may be made by contacting the Chief of Personnel Services at 239-533-1705 or by sending an email to humanresources@ca.cjis20.org to make the applicable request within a reasonable amount of time which would allow for such request to be considered prior to the scheduled event.

• Yes
• No

13
Bilingual in English and Spanish languages is a benefit to this position. Do you have the ability to write, speak audibly, clearly and accurately in both English and in Spanish?

• Yes
• No

14
What computer programs and databases are you proficient in?

• Clerk of Courts (Odyssey)
• CJIS (Criminal Justice Information System)
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• None of the above

15
Which one of the following best describes your highest level of Microsoft Word proficiency?

• BASIC: Create new documents, open and edit existing documents, format characters and paragraphs, create and edit tables, modify page layout, and use autocorrect tool
• INTERMEDIATE: Insert and delete a section break in a document, format tables, paste a table from Excel into a document, work with columns, use graphics, create document templates, and work with styles
• ADVANCED: Manage data, work with Pivot tables and Pivot charts, use analytical add-ins, create a new conditional formatting rule, create a group or outline of data in a worksheet, and create and modify a macro command
• I do not have enough skills to meet the definition of the Basic level

16
Which of the following basic Outlook functions are you proficient in? Please check all that apply:

• Perform basic email tasks
• Manage contacts
• Configure and organize Outlook
• Manage tasks
• Manage Calendar
• Manage appointments & events
• Manage meetings
• None of the above

17
Which one of the following best describes your highest level of Microsoft Excel proficiency?

• BASIC: Create basic worksheets; create basic formulas; use basic functions; modify and format a worksheet; print workbooks.
• INTERMEDIATE: Use advanced formulas; organize tables and worksheets; create and modify charts; analyze data using Pivot tables and Pivot charts; insert and modify graphic objects in a worksheet.
• ADVANCED: Create and edit macros; conditional formatting; apply data validation criteria; able to protect, share and merge files; trace cells and troubleshoot formula errors; uses data lists outline; consolidate date and link workbooks; export and import text files and XML data; import data from the Web and create queries; analyze data using trend line, spark lines and scenarios.
• I do not have enough skills to meet the definition of the Basic level

Required Question