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Counter Person Jobs in Virginia (NOW HIRING)

Mercedes

Parts Counter Person

Alexandria, VA · On-site

Mercedes-Benz of Alexandria is looking for an experienced parts counter person to help accommodate our current growth. Mercedes-Benz of Alexandria is a luxury auto dealership that is looking for an ...

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Counter Person information

See Virginia salary details

$8

$15

$20

How much do counter person jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for counter person in Virginia is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.44 per hour, depending on experience, location, and employer.

What does a counter person do?

A counter person assists customers at a business with a service counter. Your primary responsibilities in this career are to handle sales, answer questions, recommend purchases, and guarantee customer satisfaction. You also document transactions and follow up with customers if needed. Your day-to-day duties are to prepare products, order supplies or parts, resolve issues, and charge customers for their purchases. You also monitor product inventory, answer phones, maintain a clean environment, and ensure the quality of products and services. A counter person can work in a variety of businesses, including food establishments or retail stores.

What are some common challenges a counter person may face during busy periods, and how can they effectively manage them?

During peak hours, Counter Persons often encounter high customer volumes and must juggle multiple tasks like taking orders, answering questions, and coordinating with kitchen or supply staff. Effective time management, clear communication, and maintaining a calm demeanor are key to handling these pressures. Proactively preparing for rush hours—such as restocking supplies and organizing the workspace—can help minimize delays and errors. Collaborating closely with teammates ensures smoother service and a positive customer experience.

What is a counter person?

Counter persons are employees who work at service counters in places such as restaurants, cafes, stores, or parts departments. They are responsible for taking customer orders, providing product information, processing payments, and sometimes preparing or packaging items. Counter persons play a key role in ensuring customer satisfaction by delivering prompt and efficient service. Their duties may also include answering questions, handling complaints, and maintaining cleanliness at the counter area.

What are the key skills and qualifications needed to thrive as a counter person, and why are they important?

To thrive as a Counter Person, you need strong customer service skills, basic math abilities, and familiarity with point-of-sale (POS) systems, usually supported by a high school diploma or equivalent. Proficiency in using cash registers, order entry software, and inventory management systems is typically required. Excellent communication, active listening, and problem-solving abilities help you stand out in this customer-facing role. These skills ensure efficient service, accurate transactions, and positive customer experiences, which are crucial for business success.

What is the difference between Counter Person vs Cashier?

AspectCounter PersonCashier
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; basic math skills
Work EnvironmentRetail counters, food service, automotive partsRetail stores, restaurants, supermarkets
Employer & Industry UsageCommon in retail, food, automotive industriesWidespread in retail, hospitality, grocery stores
Job Focus Assisting customers, handling transactions, providing product infoProcessing payments, handling cash, customer service

While both roles involve customer interaction and transaction handling, a Counter Person typically assists customers at a service counter with product information and sales, whereas a Cashier primarily processes payments at checkout points. The roles often overlap in retail and food service environments, but the Counter Person may have additional responsibilities like product knowledge and inventory assistance.

More about Counter Person jobs
What are popular job titles related to Counter Person jobs in VA? For Counter Person jobs in VA, the most frequently searched job titles are:
Counter Person jobs near you
Infographic showing various Counter Person job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,581 per year, or $15.2 per hour.

Parts Counter Person

SHELOR MOTOR MILE

Christiansburg, VA

$18 - $28/hr

Full-time

Re-posted 29 days ago

Shelor Motor Mile rating

5.7

Company rating: 5.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

121st of 151 rated car dealerships

Job description

Do you thrive in a fast-paced environment where your communication and organizational skills are key? Shelor Motor Mile is seeking a motivated Parts Counter Person to join our team!

Your Role:

As a Parts Counter Person, you'll be the face of our company for customers seeking the right parts for their vehicles. You'll build rapport with customers over the phone and in person, ensuring their needs are met and they leave satisfied. Your ability to follow established processes and leverage your knowledge of automobile parts will be crucial to your success.

Your Skills and Qualifications:

  • Exceptional Customer Service: You're committed to going above and beyond for every customer, ensuring a positive experience from start to finish.
  • Clear Communication: You're able to effectively communicate information about parts and accessories, both verbally and in writing.
  • Organizational Prowess: You can manage multiple tasks simultaneously, maintaining accuracy and attention to detail.
  • Computer Savvy: You're comfortable with basic computer skills, including data entry and order processing.
  • Automotive Knowledge: A basic understanding of automobile parts is preferred, but we're willing to train the right individual.
  • Valid Driver's License: You must have a valid driver's license with a driving record acceptable to our insurance carrier.

What We Offer:

  • A dynamic and rewarding work environment
  • The opportunity to work with a team of passionate professionals
  • Competitive compensation and benefits package
  • Pay Range: $18-$28 / hr.

Interested?

If you're ready to take your customer service and automotive skills to the next level, we want to hear from you! Submit your resume and a cover letter highlighting your relevant experience. We're excited to welcome the newest member of our team!

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