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How much do count room representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for count room representative in the United States is $15.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $16.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by count room representatives, and how can they be effectively managed?

Count Room Representatives often face challenges such as maintaining accuracy under time constraints, handling large sums of money, and adhering to strict casino compliance protocols. To manage these, it’s important to stay organized, double-check all counts, and communicate clearly with team members. Many casinos provide thorough training and standardized procedures to help representatives minimize errors and ensure the integrity of the count process. Building attention to detail and working collaboratively with supervisors and security staff are also key to success in this role.

What is a count room representative?

Count Room Representatives are employees, typically in casinos or gaming establishments, responsible for collecting, counting, and verifying money from slot machines, table games, and other revenue sources. They ensure that all cash and vouchers are accurately tallied and securely transported according to strict regulatory guidelines. This role requires attention to detail, integrity, and the ability to work in a secure, team-oriented environment. Count Room Representatives play a crucial part in maintaining financial accuracy and compliance within the organization.

What are the key skills and qualifications needed to thrive as a count room representative?

To thrive as a Count Room Representative, you need strong attention to detail, basic math skills, and a high school diploma or equivalent. Familiarity with cash handling procedures, counting machines, and security protocols is typically required. Reliability, integrity, and the ability to work discreetly as part of a team are essential soft skills. These skills ensure accuracy, security, and compliance in managing large sums of money in regulated environments like casinos.

What is the difference between Count Room Representative vs Cashier?

AspectCount Room RepresentativeCashier
Required CredentialsBasic math skills, attention to detailCash handling certification often preferred
Work EnvironmentCasino or gaming establishment, behind the scenesRetail or hospitality, front-facing customer service
Employer & Industry UsageCasinos, gaming industryRetail stores, restaurants, entertainment venues
Common Search & ComparisonYesYes

The Count Room Representative and Cashier roles both involve handling money and require attention to detail. However, the Count Room Representative typically works behind the scenes in casinos, focusing on counting and verifying chips or currency, while the Cashier interacts directly with customers, handling transactions at the point of sale. Their skills overlap in math and accuracy, but their work environments and customer interaction levels differ significantly.

What cities are hiring for Count Room Representative jobs?

Cities with the most Count Room Representative job openings:

Who are the top companies hiring for Count Room Representative jobs?

The top employers for Count Room Representative jobs are:

What states have the most Count Room Representative jobs?

States with the most job openings for Count Room Representative jobs include:

Count Room Representative jobs near you

Count Room Rep (Harrah's Philadelphia)

Caesars Entertainment

Chester, PA • On-site

Full-time

Re-posted 29 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

108th of 163 rated casinos

Job description


Essential Duties and Responsibilities:
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and is well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to the very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards program sand Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.
Responsibilities
Participates in the collection of slot machine droboxes. Sorts, counts, straps and records the contents of slot drop according to procedure. Compares information contained in drop boxes to data stored on computer terminal. Participates in reading and recording slot machine meters. Responsible for minor repairs and maintenance of soft count room equipment. Maintains general upkeep of soft count rooms. Notifies Supervisor of malfunctioning equipment.
Issues beginning of day impressments bags for racing tellers, program sellers and global cash bags. Completes the collection of cash from the racing self-service drop boxes machines (BAM's) and the applicable verification paperwork. Sorts, counts, straps and records the contents of the racing self-service drop boxes machines (BAM's). Verifies cash and information contained in racing teller, program sellers and global cash pages. Completes shift change and end of day balancing reports. Responsible for running end of day reports in racing system. Responsible for minor repairs and maintenance of soft count room equipment. Maintains general upkeep soft count rooms.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses Spotlight on Success behaviors when encountering guests. Acts as a role model and always presents oneself as a credit to Harrah's and encourages other to do the same. Meets the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Qualifications
High school diploma or equivalent experience preferred. A minimum of 1-2 years related experience required. Ability to communicate withal levels of management in a clear, friendly, and confident manner. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues. Must-have the manual dexterity to operate a computer and other necessary office equipment. Must be self-motivated and be able to handle more than one function at a time by being well organized. Must be able to read, write, speak and understand English. Good mathematical and clerical aptitude for accurate record keeping. Excellent customer service skills a must.
Can work in smoke-filled environment and is able to sit and stand for prolonged periods of time.
Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
**Harrah's Philadelphia is located in Chester, PA.

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