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Count Room Representative Jobs in Michigan (NOW HIRING)

Plascore Inc

Expander - Aramid (1st Shift)

MI · On-site

$20.29/hr

Communicate with management representatives regarding any material or equipment concerns. * Record production and scrap information on team board charts. * Maintain an inventory of supplies. Notify ...

PLASCORE INC

Expander - Aramid (1st Shift)

Zeeland, MI

$20.29/hr

Communicate with management representatives regarding any material or equipment concerns. * Record production and scrap information on team board charts. * Maintain an inventory of supplies. Notify ...

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Count Room Representative information

What are some common challenges faced by count room representatives, and how can they be effectively managed?

Count Room Representatives often face challenges such as maintaining accuracy under time constraints, handling large sums of money, and adhering to strict casino compliance protocols. To manage these, it’s important to stay organized, double-check all counts, and communicate clearly with team members. Many casinos provide thorough training and standardized procedures to help representatives minimize errors and ensure the integrity of the count process. Building attention to detail and working collaboratively with supervisors and security staff are also key to success in this role.

What is a count room representative?

Count Room Representatives are employees, typically in casinos or gaming establishments, responsible for collecting, counting, and verifying money from slot machines, table games, and other revenue sources. They ensure that all cash and vouchers are accurately tallied and securely transported according to strict regulatory guidelines. This role requires attention to detail, integrity, and the ability to work in a secure, team-oriented environment. Count Room Representatives play a crucial part in maintaining financial accuracy and compliance within the organization.

What are the key skills and qualifications needed to thrive as a count room representative?

To thrive as a Count Room Representative, you need strong attention to detail, basic math skills, and a high school diploma or equivalent. Familiarity with cash handling procedures, counting machines, and security protocols is typically required. Reliability, integrity, and the ability to work discreetly as part of a team are essential soft skills. These skills ensure accuracy, security, and compliance in managing large sums of money in regulated environments like casinos.

What is the difference between Count Room Representative vs Cashier?

AspectCount Room RepresentativeCashier
Required CredentialsBasic math skills, attention to detailCash handling certification often preferred
Work EnvironmentCasino or gaming establishment, behind the scenesRetail or hospitality, front-facing customer service
Employer & Industry UsageCasinos, gaming industryRetail stores, restaurants, entertainment venues
Common Search & ComparisonYesYes

The Count Room Representative and Cashier roles both involve handling money and require attention to detail. However, the Count Room Representative typically works behind the scenes in casinos, focusing on counting and verifying chips or currency, while the Cashier interacts directly with customers, handling transactions at the point of sale. Their skills overlap in math and accuracy, but their work environments and customer interaction levels differ significantly.

What cities in Michigan are hiring for Count Room Representative jobs?

Cities in Michigan with the most Count Room Representative job openings:

Count Room Representative jobs near you

SAG Count Team Asst FT - 2434

Saginaw Chippewa Indian Tribe

Standish, MI • On-site

$14/hr

Full-time

Re-posted 20 days ago

Job description

Posting: Open to Public
Pay Rate: $14.00
Position Summary:
Under the supervision the Saganing Count Team Supervisor, conduct the removal (drop) of company funds from slot machines, kiosk machines and other gaming devices on the gaming floor. Count, record and reconcile the contents of all slot currency acceptor boxes and kiosk drop funds within the Minimum Internal Control Standards and Departmental Standard Operating Procedures.
Essential Duties and Responsibilities:
  • Conduct the drop of the bill validator drop boxes and the kiosk machines and any other gaming devices (e.g., removal and replacement of slot machine bill validator boxes, etc.).
  • Open, empty, and close all drop boxes or cassettes according to procedures.
  • Sort and prepare funds for the count process.
  • Operate mechanical counting equipment utilized for the count.
  • Strap and bundle money according to specific denominations.
  • Prepare the drop for verification and documentation.
  • Prepare various reports required for the drop/count process.
  • Fill kiosk inventories as needed with cash and coin.
  • Assist with kiosk malfunctions and issues.
  • Reconcile Kiosk and Cash Recyclers monthly.
  • Perform general upkeep to ensure neatness of count room; report to Count Team Supervisor any needed repair or maintenance to equipment.
  • Comply with the gaming ordinance, gaming regulations, internal controls, SELC safety and security procedures, and departmental and SELC policies and procedures.
  • Practice Saganing Hospitality Rules with every internal and external guest.
  • Assist in maintaining a pleasant environment by removing and disposing of trash, cleaning up spills and clutter, and keeping work areas organized.
  • Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
  • Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
  • The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:
  • Contact with management and team members within the department, other departments within the casino, and the general public. The purpose for this contact includes communication and maintaining high internal and external guest service levels.

Minimum Qualifications:
  • Must be 18 years of age.
  • Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:
  • Six months cash handling experience.
  • Gaming, banking, or customer service experience.

License, Certification, or Special Requirements:
  • Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:
  • Knowledge of computers, gaming devices and safety equipment.
  • Knowledge of basic accounting, math, and record keeping practices and procedures.
  • Knowledge of proper spelling, grammar, and punctuation, and basic arithmetic.
  • Knowledge of casino software programs and equipment related to count team operations.
  • Skill in accurately recording numbers and payouts.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to complete and pass Title 31 training and assessment.
  • Ability to work independently and handle stressful situations.
  • Ability to work as a team.
  • Ability to operate a calculator, adding machine, and currency counting and sorting machines.
  • Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
  • Ability to work extended hours and various work schedules.
  • Ability to follow instructions and abide by department, policies and procedures.
  • Ability to read and comprehend documents such as operating and maintenance instructions, and policy and procedures.
  • Ability to work in a physically demanding area as well as be familiar with a high volume and fast paced environment.
  • Ability to handle large amounts of currency utilizing basic math skills.

Physical Demands:
  • Frequent use of hands, wrists, fingers associated with computer equipment and the counting/strapping of money.
  • Standing and walking for extended periods of time.
  • Frequent bending and squatting.
  • Frequent pushing and pulling of carts utilized for the drop and fill procedures.
  • Independently lift up to 75 pounds.

Work Environment:
  • Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise.
  • Extended hours and irregular shifts may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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