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Costco Service Operations Advisor Jobs in Florida

Island Marine Center

Service Advisor

Key Largo, FL · On-site

The Service Advisor is responsible for providing support to the Service Manager, Service Team, and ... KEY RESPONSIBILITIES : * Assist Service Manager in day-to-day operations including scheduling and ...

MarineMax

Service Advisor

Marathon, FL · On-site

The Service Advisor is responsible for providing support to the Service Manager, Service Team, and ... KEY TASKS: * Assist Service Manager in day-to-day operations including scheduling and distribution ...

MarineMax

Service Advisor

Key Largo, FL · On-site

The Service Advisor is responsible for providing support to the Service Manager, Service Team, and ... KEY RESPONSIBILITIES : * Assist Service Manager in day-to-day operations including scheduling and ...

Presbyterian Healthcare Services

Presbyterian Healthcare Services (PHS) seeks a strategic, data-driven healthcare leader to serve as ... Premier Operations Advisor Leadership * Serve as the system-wide administrator and subject matter ...

Briggs Equipment

Customer Service Advisor

FL · On-site

The Customer Service Advisor is the key link between service team members and customers, providing ... Ensure execution from beginning to end of Operational Maintenance, Guaranteed Maintenance ...

Phsorg

Presbyterian Healthcare Services (PHS) seeks a strategic, data-driven healthcare leader to serve as ... Premier Operations Advisor Leadership * Serve as the system-wide administrator and subject matter ...

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Costco Service Operations Advisor information

What is a Costco Service Operations Advisor?

A Costco Service Operations Advisor is responsible for ensuring efficient daily operations, supporting customer service functions, and assisting with process improvements. They work closely with various departments to enhance service delivery and address operational challenges. This role may also involve analyzing performance metrics, recommending solutions, and implementing best practices to optimize workflow. Strong communication and problem-solving skills are essential to succeed in this position.

What are the typical day-to-day responsibilities of a Costco Service Operations Advisor?

As a Costco Service Operations Advisor, your daily responsibilities include monitoring service operations, resolving member issues, and ensuring that tills and service desks operate smoothly and efficiently. You will coordinate with department supervisors, mentor team members, and implement best practices to maintain high standards of member satisfaction. The role requires a proactive approach to problem-solving and a focus on continuous improvement in service delivery. Advisors also help train new staff, track key performance indicators, and take part in periodic reviews to improve operational processes.

What are the key skills and qualifications needed to thrive as a Costco Service Operations Advisor?

To thrive as a Costco Service Operations Advisor, you need a solid understanding of retail operations, customer service best practices, and problem-solving skills, often supported by experience in merchandising or service management. Familiarity with point-of-sale (POS) systems, inventory management software, and standard office productivity tools is typically required. Outstanding interpersonal skills, leadership ability, and adaptability help individuals excel in fast-paced, member-focused environments. These competencies are essential for ensuring operational efficiency, exceptional member satisfaction, and effective collaboration with cross-functional teams.

What are the most commonly searched types of Costco Service Operations Advisor jobs in Florida?

The most popular types of Costco Service Operations Advisor jobs in Florida are:

What are popular job titles related to Costco Service Operations Advisor jobs in Florida?

For Costco Service Operations Advisor jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Costco Service Operations Advisor jobs in Florida look for?

The top searched job categories for Costco Service Operations Advisor jobs in Florida are:

What cities in Florida are hiring for Costco Service Operations Advisor jobs?

Cities in Florida with the most Costco Service Operations Advisor job openings:

Costco Service Operations Advisor jobs near you

Service Advisor

Island Marine Center

Key Largo, FL • On-site

Full-time

Posted 10 days ago

Job description

OVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers.  Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, and following through to make sure the work is completed correctly the first time in a timely manner.

 KEY RESPONSIBILITIES:    

  • Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
  • Use manufacturer flat rate guides and Standard Service Operations (SSO’s) to determine the time allotted for the work, and follow up on timely completion.
  • Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
  • Greet customers and determine needs, providing clear and precise instructions on the work order for the technician. 
  • Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
  • Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
  • Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
  • Schedule, coordinate and follow-up on sublet contractors.
  • Inspect quality of work performed as required, prior to delivery to the customer.
  • Communicate with the customer during repairs and coordinate customer pick-up.
  • Finalize and invoice work orders.
  • Provide prompt, detailed and timely flow of all paperwork.
  • Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members
  • Other Duties as assigned.

PHYSICAL REQUIREMENTS:

Physical requirements for a Service Advisor can be physically demanding. Key physical demands include: 

  • Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds.
  • Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
  • Climbing and Balance: Ability to climb vertical ladders and navigate stairs, including entering/exiting boats through hatches.
  • Sensory Requirements: Good vision and hearing are essential for troubleshooting; this includes the ability to see details up close and distinguish between sounds. 
  • Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULT AREAS:

  • Internal/external customer satisfaction/FANS
  • Turnaround time on repair work 
  • Effective and efficient communication with the customer
  • Accurate invoices
  • Accurate and organized service repair orders
  • Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed.

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