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Costco Customer Service Remote Jobs in Raleigh, NC

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

XACT

Customer Service Specialist - NC

Raleigh, NC · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every Day Position Overview: We are looking for energetic individuals who have an interest in providing ...

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Costco Customer Service Remote information

See Raleigh, NC salary details

$9

$18

$26

How much do costco customer service remote jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for costco customer service remote in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a Costco Customer Service Remote position?

A Costco Customer Service Remote position involves assisting Costco members with their inquiries, issues, or orders from a home-based environment. Employees in this role typically handle customer calls, emails, or chats, helping with topics like membership questions, online orders, product information, and returns. This job requires strong communication skills, a customer-focused attitude, and basic computer proficiency. Remote customer service representatives are expected to work scheduled shifts and maintain a quiet, professional workspace. Costco provides training and support to help remote employees deliver the high standard of service expected by its members.

What are the key skills and qualifications needed to thrive as a Costco Customer Service Remote representative?

To thrive as a Costco Customer Service Remote representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and call center phone systems is typically required. Patience, empathy, and active listening are standout soft skills for effectively addressing member concerns and building rapport. These competencies ensure efficient issue resolution, high customer satisfaction, and uphold Costco’s reputation for excellent service.

What are some common challenges faced by remote Costco Customer Service representatives, and how can they be addressed?

Remote Costco Customer Service representatives often encounter challenges such as managing high call volumes, maintaining clear communication with both customers and team members, and troubleshooting issues without in-person support. To address these, representatives typically rely on robust internal training, readily accessible knowledge bases, and regular virtual team check-ins. Developing strong time-management and problem-solving skills is essential for success in this role, and Costco provides ongoing support and resources to help employees stay connected and effective while working remotely.

What is the difference between Costco Customer Service Remote vs Costco Cashier?

AspectCostco Customer Service RemoteCostco Cashier
Work EnvironmentRemote, home-basedOn-site at warehouse
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, basic math skills
Job DutiesAssist customers via phone/email, resolve issuesScan items, handle transactions, assist customers in-store
Employer & Industry UsageCostco, retail

Costco Customer Service Remote roles focus on providing support via phone or email from home, requiring customer service skills and a high school diploma. In contrast, Costco Cashiers work on-site in warehouses, handling transactions and assisting customers directly. Both roles are essential in retail, but differ mainly in work environment and daily tasks.

What are popular job titles related to Costco Customer Service Remote jobs in Raleigh, NC?

For Costco Customer Service Remote jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Costco Customer Service Remote jobs in Raleigh, NC look for?

The top searched job categories for Costco Customer Service Remote jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Costco Customer Service Remote jobs?

Cities near Raleigh, NC with the most Costco Customer Service Remote job openings:

Costco Customer Service Remote jobs near you
Infographic showing various Costco Customer Service Remote job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative PBM

Marpai Administrators LLC

Cary, NC • Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
 
ABOUT THE POSITION:  
The Customer Service Representative (CSR) reports to the Customer Service Supervisor to help healthcare providers and members with prescription and insurance questions. The CSR must maintain positive, empathetic, and professional attitude through verbal or written communication. 
 
 
WHAT YOU WILL BE DOING: 
  • Member Support: Answer inquiries regarding drug formularies, copays, deductibles, network pharmacies, and prescription benefit coverage.
  • Pharmacy & Provider Coordination: Assist network pharmacies with claims processing, eligibility checks, and securing prior authorizations.
  • Problem Resolution: Investigate and resolve complaints or coverage rejections, ensuring first-call resolution while maintaining empathy.
  • Documentation & Compliance: Accurately log call details in CRM and ticketing systems while strictly adhering to HIPAA privacy standards.
  • Quality & Metrics: Meet call-center performance standards, such as Average Handle Time (AHT) and Schedule Adherence.
  • Other duties as required
 
WHAT DO YOU NEED: 
  • High school diploma or GED required; associate or bachelor’s degree preferred.
  • Strong customer service and communication skills
  • Ability to navigate multiple software platforms simultaneously.
  • Active listening, problem-solving, and ability to deescalate stressful situations.
  • Attention to detail and accuracy
  • Ability to maintain confidentiality
 
PREFERED EXPERIENCE: 
  • 1–2 years of customer service experience in healthcare or pharmacy setting
  • Experience handling insurance claims or medical billing preferred
  • State issued pharmacy technician registration preferred.

WORK REQUIREMENTS: 
  • 100% Remote 
  • Flexibility to work 8 am – 8 pm
  • Must have high speed internet connection
  • Must have professional, confidential, isolated work area.
  • This position is in a typical office environment that requires prolonged sitting in front of a computer.  
 
 WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • Health and Wellness Programs 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield 
  • Identity Theft Protection
       
    Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
     
     

This is a remote position.