Cosmetic Coordinator
The Cosmetic Coordinator is primarily responsible for managing our cosmetic and aesthetic patients' journey and overall life cycle through fostering patient retention, increasing revenue per encounter, and ensuring excellent patient outcomes in a high-touch environment. The Cosmetic Coordinator is ethical, patient-centered revenue driver with high emotional intelligence responsible for driving the office's revenue growth through business development efforts, event management, effective marketing, staff education, and reputation management.
The Cosmetic Coordinator serves as a vital link between the patient and the provider and therefore must be a natural multitasker, have exceptional communication and listening skills, and be efficient and detail oriented. The Cosmetic Coordinator should contribute to the overall positive work environment and generate enthusiasm among staff and patients for the products and services that drive cosmetic revenue throughout the practice.
Essential Functions amp; Responsibilities:
Administrative Duties:
- Ability to manage a dedicated template that runs concurrently to the providers' in order to maximize their time and the patient experience.
- Attend all appointments punctually ii.
- Facilitate scheduled patients at check-in and check-out iii. Strategically manage a daily schedule composed of new and established patients; identify sales opportunities and close consults
- Manage a direct line and patient calls and voicemails with rapid turnaround and superior customer service.
- Perform treatment recalls from a well-maintained and curated recall list. d. Accurately quote, collect, and post payments and deposits for procedures. e. Perform product sales through deep knowledge of lines and specific products within lines
- Perform pre-procedure education and consenting.
- Perform post-procedure follow-up and call backs.
- Learn the EMR amp; Practice Management systems.
- Assist in the development of treatment packages, retention programs, and other revenue generating initiatives.
- Monthly cosmetic injectable amp; retail inventory tracking.
- Own and elevate the luxury cosmetic patient experience from inquiry through post-treatment follow up.
- All pricing, discounting and package structuring must adhere to established practice guidelines and be approved by leadership.
- Must demonstrate foundational understanding of cosmetic dermatologic treatments, contraindications and realistic outcome counseling.
- Monitor expired product loss.
- Assist in forecasting injectable volume.
- Assist in vendor relationship management.
Marketing Educations:
- Continuous focus on reputation management in conjunction with the Office Manager. Coordinate with marketing department to create and capture media for continuous updates of all social media platforms.
- Assist marketing department in the development of look books by provider.
- Collaborate with marketing department to create branded material for in-house marketing.
- Quarterly cosmetically focused patient event planning and management.
- Monthly in-house or vendor-sponsored cosmetic amp; cosmeceutical education sessions for staff amp; providers.
- Stay current on the latest medical cosmetic innovations driven by evidence-based data.
Sales:
- Convert all modalities of appointment inquiries to consults and convert consults to treatments. Ability to recognize and capitalize on cross-selling and upselling opportunities as appropriate and in the patient's best interest.
- Demonstrate consistent, measurable consult-to-treatment.
- Maximize revenue per encounter and track progress through monthly KPIs.
Required Skills, Attributes and Education:
- Minimum bachelor’s degree (work experience equivalent may be considered)
- Prior Dermatology, Plastics Surgery, or equivalent cosmetic industry experience required
- Background in Sales and Marketing experience a plus
- Polished presence Bilingual a plus (not required) Compliance with HIPAA, OSHA amp; federal and state healthcare guidelines
- Technologically savvy
Compensation amp; Benefits:
- Competitive salary
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO) and 9 paid Holidays
- 401K with a Company Match
- Numerous Ancillary Benefits that help with wellbeing and heath expenses
- Flexible Spending Accounts
Physical Demands and Work Environment
This position operates primarily in a professional office/clinical environment. The role regularly requires standing, sitting, working at a computer, communicating with employees, managers, physicians, patients, and walking throughout the day. There are no regular lifting requirements beyond standard office/ practice materials. The work environment is typical of a medical practice setting.
This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required. The duties and requirements of this role may be subject to change and additional duties may be assigned as needed.