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Correspondence Agent Jobs (NOW HIRING)

Lereta

Payment Correspondence Processor I

Pomona, CA · On-site

$16.02 - $20/hr

The Payment & Correspondence Processor I supports the main responsibilities of the Bill Acquisition ... Upload payment file details to Taxing Authorities Vendor Websites (Auto Agent, GovTech, and Grant ...

Bally's Corporation

Surveillance Agent

Shreveport, LA · On-site

$16/hr

The Surveillance Agent shall record such activities, where appropriate, and report observations to ... Ability to write routine reports and correspondence. * Ability to speak effectively before groups ...

Bally's Corporation

Surveillance Agent

Shreveport, LA · On-site

$16/hr

The Surveillance Agent shall record such activities, where appropriate, and report observations to ... Ability to write routine reports and correspondence. * Ability to speak effectively before groups ...

Bally's Corporation

Surveillance Agent

Shreveport, LA

$16/hr

The Surveillance Agent shall record such activities, where appropriate, and report observations to ... Ability to write routine reports and correspondence. * Ability to speak effectively before groups ...

Bally's Corporation

Surveillance Agent

Shreveport, LA

$16/hr

The Surveillance Agent shall record such activities, where appropriate, and report observations to ... Ability to write routine reports and correspondence. * Ability to speak effectively before groups ...

Bally's Corporation

Surveillance Agent

Shreveport, LA

$16/hr

Surveillance Agent Responsibilities: * Observe all activities of guests and team members on the ... Ability to write routine reports and correspondence. * Ability to speak effectively before groups ...

Limitless East Marketing

Communications Agent

Houston, TX · On-site

$56K - $59K/yr

We are seeking a detail-oriented and proactive Communications Agent to join our growing team in ... Prepare, proofread, and distribute professional correspondence and reports * Manage scheduling of ...

GCHP

Leasing Agent

New Orleans, LA · On-site

$16 - $19/hr

POSITION TITLE: Leasing Agent MANAGER: Property Manager GENERAL DESCRIPTION: Principally ... written correspondence to renew leases and complete re-certifications within the 120-day period ...

Alphabe Insight Inc

Communications Agent

Houston, TX · On-site

$56K - $59K/yr

We are seeking a detail-oriented and proactive Communications Agent to join our growing team in ... Prepare, proofread, and distribute professional correspondence and reports * Manage scheduling of ...

GCHP

Leasing Agent

Jackson, MS · On-site

$14.50 - $17.50/hr

POSITION TITLE: Leasing Agent MANAGER: Property Manager GENERAL DESCRIPTION: Principally ... written correspondence to renew leases and complete re-certifications within the 120-day period ...

GCHP

Leasing Agent

Jackson, MS · On-site

$14.50 - $17.50/hr

POSITION TITLE: Leasing Agent MANAGER: Property Manager GENERAL DESCRIPTION: Principally ... written correspondence to renew leases and complete re-certifications within the 120-day period ...

GCHP

Leasing Agent

New Orleans, LA · On-site

$16 - $19/hr

POSITION TITLE: Leasing Agent MANAGER: Property Manager GENERAL DESCRIPTION: Principally ... written correspondence to renew leases and complete re-certifications within the 120-day period ...

Alphabe Insight

Front Desk Agent

Miami, FL

$48K - $52K/yr

Front Desk Agent At Reboot Staff, we specialize in shaping tomorrow's leaders by providing ... Handle phone calls, inquiries, and correspondence promptly and accurately. * Manage check-ins ...

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Correspondence Agent information

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How much do correspondence agent jobs pay per year?

As of Jun 9, 2026, the average yearly pay for correspondence agent in the United States is $49,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What are some common challenges Correspondence Agents face when managing high volumes of customer inquiries?

Correspondence Agents often deal with large volumes of customer inquiries, which can create challenges in prioritizing responses and maintaining accuracy under time constraints. Keeping up with diverse queries requires strong organizational skills and attention to detail, as well as the ability to quickly adapt to changing guidelines or protocols. Collaborating closely with team members and other departments is essential to resolve complex issues efficiently and ensure consistent communication standards. Utilizing templates and customer relationship management tools can help agents streamline their workflow and maintain high-quality service.

What are Correspondence Agents?

Correspondence Agents are professionals responsible for handling written communications between an organization and its clients, customers, or partners. Their main duties include reading, analyzing, and responding to letters, emails, and other forms of correspondence. They ensure that all responses are accurate, timely, and adhere to company policies. Additionally, Correspondence Agents may track and resolve customer issues, maintain records of communications, and collaborate with other departments to address complex queries.

What is the difference between Correspondence Agent vs Customer Service Representative?

AspectCorrespondence AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice or remote; handling written communicationOffice or call center; direct customer interaction
Employer & Industry UsageInsurance, finance, government agenciesRetail, telecom, service industries
Search & Comparison IntentFocus on written correspondence rolesFocus on direct customer interaction roles

While both roles involve communication skills and similar credentials, Correspondence Agents primarily handle written communication such as emails and letters, often within specific industries like insurance or finance. Customer Service Representatives typically engage in direct, verbal customer interactions in retail or service sectors. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the key skills and qualifications needed to thrive as a Correspondence Agent, and why are they important?

To thrive as a Correspondence Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, office productivity software (like Microsoft Office), and sometimes ticketing systems is often required. Excellent time management, problem-solving abilities, and a customer-oriented attitude help you stand out in this role. These skills ensure accurate, timely, and professional handling of customer inquiries, which is vital for maintaining company reputation and customer satisfaction.
More about Correspondence Agent jobs
What job categories do people searching Correspondence Agent jobs look for? The top searched job categories for Correspondence Agent jobs are:
Correspondence Agent jobs near you
Payment Correspondence Processor I

Payment Correspondence Processor I

Lereta

Pomona, CA • On-site

$16.02 - $20/hr

Full-time

Posted 12 days ago

LERETA rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

163rd of 426 rated business services

Job description

The Payment & Correspondence Processor I supports the main responsibilities of the Bill Acquisition & Payment Teams by responding to outgoing manual bill requests to taxing authorities, reviewing and keying of tax amounts for reporting to LERETA customers, review of incoming mail to support the Outsourcing Teams, and balancing the funds received for timely and accurate payment remittance.
Essential Functions:
  • Prepare outgoing Bill Request and Registrations to taxing authorities
  • Open incoming mail from taxing authorities and route to appropriate process
  • Authenticate all tax bills received and confirm correct taxing authority mailing address, phone number, contact information and due dates.
  • Utilize 10-Key tax amounts into LERETA's TCSL (Tax C Service Search Listing) System
  • Image and index customer documents for proper uploading to LERETA's WebXtender System
  • Outsource Mail distribution according to Lender approved Mail matrix. In some cases, interact with Lender Servicing systems; MSP, FiServ, Mortgage SERV, LSAMS, etc.
  • Cash Management - Expedite the identification of incoming electronic funds and lender checks to Key Check details into Payment DB for mass payments
  • Balance Sheet - balance funds for mass payments to taxing authorities in conjunction with ELD (Economic Loss Date) to ensure timely remittance. Review daily cash flow, to ensure account reconciliation prior to remittance of funds to the taxing authority
  • Analyze prioritization of work and projects by creating, manipulating, and utilizing excel spreadsheets
  • File and pull necessary tax bills for Payment processing to prepare. Bill Match necessary bills to payment listings for clean organized payment packages to the taxing authorities
  • Evaluate position of funds in-house against various SLA's to determine best processing path supporting team goals and customer expectations
  • Utilize internal controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETA
  • Initiate and prepare timely and accurate Electronic Funds Transfers to various taxing authorities
  • Upload payment file details to Taxing Authorities Vendor Websites (Auto Agent, GovTech, and Grant Street) and ensure that procedures and policies are followed for excess funds during upload
  • Speak to LERETA's mortgage lenders and taxing authorities
  • Respond to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate manner
  • Provide details of quality issues found throughout process to immediate Team Lead or Supervisor
  • Accurately prepare production/statistical reports as applicable
  • Assist with training of fellow team members

SALARY RANGE $16.02 - $20.00
Requirements:
  • Must be able to type 45+ wpm
  • Must be able to use 10 key by touch; 7k or above with 98% accuracy
  • Must be a team player and have the ability to work in a team environment
  • Possess effective communication skills, both written and verbal
  • Ability to work in a fast-paced and high stress environment

Required Education:
  • High School Diploma or equivalent

Preferred Education & Experience:
  • Basic Knowledge of Real Estate Tax Servicing

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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