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Core Customer Service Representative Jobs (NOW HIRING)

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

CORE CUSTOMER SERVICE REP RESPONSIBILITIES:Working 8:00 am - 5:00 pm, Monday - Friday2+ years experience requiredAnswering phone calls and making service appointmentsTreating clients respectfully and ...

Customer Service | Full-Time

Customer Service Representative

Midway, GA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services ... While specific benefits and incentives may vary by geography, the core of our commitment remains ...

Marmon

Customer Service Representative

Harrison, OH · On-site

$15.25 - $20.75/hr

Customer Service Representative As a part of the global industrial organization Marmon Holdings ... Support core Customer Service functions. Advocate for excellent internal and external customer ...

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How much do core customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for core customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a core customer service representative?

Core Customer Service Representatives are professionals who assist customers by addressing their inquiries, resolving issues, and providing information about products or services. They serve as the primary point of contact between a company and its customers, ensuring a positive customer experience through effective communication and problem-solving. Their responsibilities often include answering phone calls, responding to emails or chats, processing orders, and handling complaints. By maintaining a high level of professionalism and empathy, they help foster customer loyalty and satisfaction.

What are the key skills and qualifications needed to thrive as a core customer service representative?

To thrive as a Core Customer Service Representative, you need excellent communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is commonly required. Patience, active listening, and conflict resolution make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining the company's reputation.

What are some common challenges faced by core customer service representatives, and how can they be addressed?

Core Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying up-to-date with product or service changes. To address these, representatives benefit from strong communication skills, patience, and ongoing training. Many organizations offer support through team meetings, knowledge bases, and mentorship programs to help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Core Customer Service Representative vs Customer Support Specialist?

AspectCore Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; technical certifications optional
Work EnvironmentCall centers, retail, or office settingsCall centers, online support, or technical environments
Industry UsageCustomer service across various industries including retail, telecom, bankingTechnical or product-specific support in tech, software, or electronics

The Core Customer Service Representative primarily handles general customer inquiries and provides basic support across industries. Customer Support Specialists often focus on technical or product-specific issues, requiring more specialized knowledge. While both roles involve assisting customers, the Customer Support Specialist may require additional technical skills, but both share similar credentials and work environments.

Is a Core Customer Service Representative a good entry level position?

A Core Customer Service Representative is typically considered a good entry-level position because it requires minimal prior experience and provides training on communication and problem-solving skills. It often involves working with customer management tools and can serve as a stepping stone to more advanced roles in customer support or sales.

Is remote core customer service representative a stressful job?

A remote core customer service representative role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, workload and stress levels vary depending on the company, support tools used, and individual resilience. Proper training and a supportive environment can help manage stress effectively.

What are the top 3 skills for core customer service representatives?

Core customer service representatives need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle challenging situations calmly. Additionally, familiarity with customer service tools like CRM software can enhance their effectiveness in managing customer interactions.
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Core Customer Service Representative jobs near you
Infographic showing various Core Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep

Sola Plumbing

Garner, NC • On-site

$17 - $22/hr

Full-time

Re-posted 13 days ago

Job description

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a full-time Customer Service Rep with Sola Plumbing! Our Garner, NC office is looking for a friendly, communicative, and team-spirited person to help us take fantastic care of our customers.Pay & Benefits:Competitive pay of $17.00 - $22.00/hour (depending on experience) and the ability to earn commissionBonus structurePTOCompany partiesGrowth opportunitiesThere is also some potential for remote work! Ready to make a positive difference for customers and grow alongside a driven team? Reach out now!ABOUT US:Our plumbers don't actually have eight arms, but the amazing work they complete will make you think they do! We're Sola Plumbing, and our family-owned company has been providing top-notch residential services to local neighborhoods since 2008. We're motivated to do the best we can for customers, and that means taking the time to continually learn more in the industry and keep expanding our skill sets. Management genuinely cares about our team's well-being, and we're always finding ways to elevate the employee experience. If you believe in completing high-quality work and would love the chance to grow personally and professionally, we want to hear from you!CORE CUSTOMER SERVICE REP RESPONSIBILITIES:Working 8:00 am - 5:00 pm, Monday - Friday2+ years experience requiredAnswering phone calls and making service appointmentsTreating clients respectfully and providing amazing customer serviceStrategically dispatching employees to upcoming jobs based on location and skill setPosting on our social media regularly and professionally responding to commentsTackling administrative duties as neededYOU MIGHT BE A MATCH IF YOU HAVE:Desire to learn and growFriendly and positive attitudeMotivation to become the best CSR you can be!Experience using a CRM system would be a bonus! If you're ready to give your best and make a positive difference with our dedicated office team, reach out today by completing our initial application! We're excited to meet our new Customer Service Rep.Must have the ability to pass a background check and drug screening test
Job Posted by ApplicantPro