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Customer Service Center Representative Jobs (NOW HIRING)

Sedgwick

Service Center Representative

Seven Hills, OH · On-site

... Service Center Representative Our teams thrive together! We collaborate onsite and embrace a ... A comprehensive training program to help you support employees and customers from some of the world ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans Cleveland, OH | $20/Hour | Potential Temp-to-Hire September Start Class:

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans 40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire August ...

Trinityhealth

$13.75 - $17.75/hr

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you'll provide ...

Trinityhealth

$13.75 - $17.75/hr

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you'll provide ...

Trinity Health

$13.75 - $17.75/hr

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you'll provide ...

Trinityhealth

$13.75 - $17.75/hr

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide ...

SkySource Solutions

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Customer Service Representative (HYBRID)

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans 20 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire ...

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Customer Service Center Representative information

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How much do customer service center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service center representative do?

A Customer Service Center Representative assists customers by answering questions, resolving complaints, and providing information about products or services. They typically communicate with customers via phone, email, or chat, ensuring a positive customer experience. Representatives are responsible for addressing issues promptly, processing requests, and maintaining accurate records of interactions. Their role is vital in building customer loyalty and ensuring satisfaction.

What are the key skills and qualifications needed to thrive as a customer service center representative?

To thrive as a Customer Service Center Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and effectively resolving customer concerns. These skills and qualities are vital for delivering efficient, high-quality service that enhances customer satisfaction and loyalty.

How does a customer service center representative typically handle challenging customer interactions, and what support is provided by the team?

Customer Service Center Representatives often encounter difficult or upset customers, making strong communication and problem-solving skills essential. To manage these situations, representatives are trained in active listening, de-escalation techniques, and company-specific protocols for conflict resolution. Most service centers foster a supportive team environment, where supervisors and peers are available to assist or step in when necessary. Ongoing training, access to knowledge bases, and regular team meetings help representatives stay prepared and confident in addressing challenging interactions.

What is the difference between Customer Service Center Representative vs Customer Support Specialist?

AspectCustomer Service Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; technical certifications may be preferred
Work EnvironmentCall centers, customer service departments, retail supportHelp desks, online support platforms, technical support centers
Employer & Industry UsageRetail, telecommunications, banking, service industriesIT, software, technology, telecommunications
Search & Comparison IntentCustomer Service Center Representative vs Customer Support Specialist

Customer Service Center Representatives primarily handle inbound calls, assist with billing, and resolve general customer inquiries. Customer Support Specialists often focus on technical issues, troubleshooting, and product-specific support. While both roles require strong communication skills and customer service experience, the Customer Support Specialist may need technical knowledge depending on the industry.

Can I get a customer service center representative job with no experience?

Customer Service Center Representative positions often do not require prior experience, as employers typically provide training on company policies, systems, and communication skills. Having strong interpersonal skills, patience, and basic computer knowledge can improve your chances of being hired without previous experience.

What cities are hiring for Customer Service Center Representative jobs?

Cities with the most Customer Service Center Representative job openings:

What are popular job titles related to Customer Service Center Representative jobs?

For Customer Service Center Representative jobs, the most frequently searched job titles are:

Customer Service Center Representative jobs near you
Infographic showing various Customer Service Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Service Center Representative

San Antonio, TX • On-site

Broadway Bank
See more jobs at Broadway Bankexternal

$14 - $18/hr

Full-time

Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Position: Customer Service Center Representative Division: Customer Engagement
Work Days: Monday - Friday & rotating Saturdays Hours of Operation: Monday - Friday 9:00am to 6:00pm, Saturdays 9:00am to 1:00pm
Why Broadway Bank:
We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.
Purpose of the Position:
Acts as the inbound pointof sales and service for the Customer Service Center and offers bank productsand services to existing and prospective customers. This includes workingtowards achieving specific individual and call center goals. Works to servicecustomers in accordance with the Broadway Bank experience and ensurescompliance with all applicable bank policies, procedures, state laws andfederal regulations.
Key Accountabilities:
  • Answers incoming calls by effectively communicating with existing and prospective customers through profiling to uncover financial needs.
  • Demonstrate skills in acquiring, expanding and retaining customers and refer customers to the appropriate line of business partner.
  • Participate in call center campaign activities.
  • Deliver the distinctive customer experience aligned with the Broadway Bank Mission, Vision and Values.
  • Performs outbound or follow-up calls to existing and prospective customers and works toward a first call resolution process.
  • Maintain an effective level of product and program knowledge.
  • Process a variety of routine and complextransactions for call center customers including transfers, loan payments,account research, maintenance and reconciliation. Role will also includedisclosing the availability of funds based on pending transactions, researchand reporting in determining fraudulent account activity, retrieving andreviewing legal documents and including account retention all in a timelymanner.
  • Ensuresall customer transactions are processed in compliance with operational,technical and regulatory requirements and that all security procedures areconsistently followed.
  • Complete documentation necessary to maintain open or closed deposit accounts and process loan applications.
  • Performs other duties as assigned.
  • Performance Measurements
    • Individual Sales Activity and Productions Goals
    • Call Center Five Star Goals
    • Call Quality
    • Adherence to Schedule within the Calabrio Scheduling software
    • Attain Certification on Bank Products and Services
    • Attain Certification on Regulatory training job requirements

Work Experience Requirements:
  • 1 year financial institution or customer contact, or call center experience
  • Demonstrated selling skills and abilities
  • Good verbal and written communication skills
  • Meet and maintain financial responsibility, character and general fitness standards along with all other established requirements for an individual Loan Originator in accordance with Regulation Z.
  • Preferred Experience:
    • 1 year call center experience
    • 1 year financial services experience (not necessarily banking, but some form of financial transactions administered over the phone could work)
    • 1 year soft sales experiences
    • 1year of technology experience (either personally or professionally)

Education Requirements:
  • High School diploma or equivalent

Other Requirements:
  • Keyboard 35 wpm accurately and computer proficiency
  • Preferred: Platform Software, Microsoft Office Suite ACD Applications, and 10 Key
  • Meet and maintain financial responsibility, character and general fitness standards along with all other established requirements for an individual Loan Originator in accordance with Regulation Z.

We're a culture that offers resources to benefit your overall health and well-being:
  • Career Development and Mentorship Programs
  • Generous paid time off, minimum 4 weeks
  • Employee recognition, awards, and events
  • Free vision insurance
  • Retirement matching
  • Tuition reimbursement

This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Broadway Bankis proud to be an Equal Opportunity Employer. Broadway Bank is a drug-free andtobacco-free workplace, with a nicotine-free hiring policy. All qualified applicantswill receive consideration for employment without regard to race, color, sex,sexual orientation, gender identity, religion, national origin, disability,veteran status, or other legally protected status.
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