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Customer Service Center Representative Jobs (NOW HIRING)

Ethos Veterinary Health

Service Center Liaison

$17 - $20/hr

Ethos Veterinary Health Call Center Representative Ethos Veterinary Health has immediate full-time ... The call center representative (service center liaison) is tasked with delivering superior care for ...

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Customer Service Center Representative information

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$10

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$26

How much do customer service center representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service center representative do?

A Customer Service Center Representative assists customers by answering questions, resolving complaints, and providing information about products or services. They typically communicate with customers via phone, email, or chat, ensuring a positive customer experience. Representatives are responsible for addressing issues promptly, processing requests, and maintaining accurate records of interactions. Their role is vital in building customer loyalty and ensuring satisfaction.

What are the key skills and qualifications needed to thrive as a customer service center representative?

To thrive as a Customer Service Center Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and effectively resolving customer concerns. These skills and qualities are vital for delivering efficient, high-quality service that enhances customer satisfaction and loyalty.

How does a customer service center representative typically handle challenging customer interactions, and what support is provided by the team?

Customer Service Center Representatives often encounter difficult or upset customers, making strong communication and problem-solving skills essential. To manage these situations, representatives are trained in active listening, de-escalation techniques, and company-specific protocols for conflict resolution. Most service centers foster a supportive team environment, where supervisors and peers are available to assist or step in when necessary. Ongoing training, access to knowledge bases, and regular team meetings help representatives stay prepared and confident in addressing challenging interactions.

What is the difference between Customer Service Center Representative vs Customer Support Specialist?

AspectCustomer Service Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; technical certifications may be preferred
Work EnvironmentCall centers, customer service departments, retail supportHelp desks, online support platforms, technical support centers
Employer & Industry UsageRetail, telecommunications, banking, service industriesIT, software, technology, telecommunications
Search & Comparison IntentCustomer Service Center Representative vs Customer Support Specialist

Customer Service Center Representatives primarily handle inbound calls, assist with billing, and resolve general customer inquiries. Customer Support Specialists often focus on technical issues, troubleshooting, and product-specific support. While both roles require strong communication skills and customer service experience, the Customer Support Specialist may need technical knowledge depending on the industry.

Can I get a customer service center representative job with no experience?

Customer Service Center Representative positions often do not require prior experience, as employers typically provide training on company policies, systems, and communication skills. Having strong interpersonal skills, patience, and basic computer knowledge can improve your chances of being hired without previous experience.

What cities are hiring for Customer Service Center Representative jobs?

Cities with the most Customer Service Center Representative job openings:

What are popular job titles related to Customer Service Center Representative jobs?

For Customer Service Center Representative jobs, the most frequently searched job titles are:

Customer Service Center Representative jobs near you
Infographic showing various Customer Service Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

HR Service Center Representatives

Salt Lake City, UT • Hybrid

University of Utah
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Utahexternal

$2 - $5/wk

Full-time

Retirement

Re-posted 17 hours ago

University Of Utah rating

6.9

Company rating: 6.9 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

Job description

Details
Open Date 08/11/2026 Requisition Number PRN45886B Job Title HR Service Center Representatives Working Title Human Resources Service Center Representative Career Progression Track S00 Track Level S1 - Entry Level Support FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area President Department 00410 - Human Resources Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.50 Close Date 11/11/2026 Priority Review Date (Note - Posting may close at any time) 08/18/2026 Job Summary
Human Resources Service Center Representative
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization's human resources policies and procedures.
University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work on a rotating schedule, 2 weeks at the front desk in our Human Resources office located in downtown Salt Lake City every 5 weeks. The remaining weeks the employee will work one day in the office and then from home. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.
University of Utah offers a comprehensive benefits package:
Benefits information is available at www.hr.utah.edu/benefits
For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our
Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
Responsibilities
Human Resources Service Center Representative, I
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization's human resources policies and procedures. Performs routine tasks as directed and under close supervision.
Requires little to no related experience.

Human Resources Service Center Representative, I - Department Specific Responsibilities:

  • Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.
  • Assist with Benefits: Help employees with benefit selections and changes, ensuring they understand their options.
  • Learn Human Resources Policies: Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees.
  • Perform Administrative Tasks: Execute routine administrative duties such as data entry and maintaining employee records.
  • Support Human Resource Initiatives: Participate in Human Resource projects and initiatives as directed, providing logistical support.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience)
Human Resources Service Center Representative, I: Requires little to no related experience.
Preferences
  • Experience working in a call center or a high-volume customer service role
  • Strong active listening and verbal/written communication skills
  • Ability to multitask and manage time effectively
  • Comfortable with conflict resolution with the ability to deescalate
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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