ZipRecruiter

Log In

1

Customer Service Center Representative Jobs (NOW HIRING)

Trinityhealth

$13.75 - $17.75/hr

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide ...

Trinity Health

$13.75 - $17.75/hr

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsCustomer Service Center Representative Jobs

Customer Service Center Representative information

See salary details

$10

$18

$26

How much do customer service center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service center representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service center representative do?

A Customer Service Center Representative assists customers by answering questions, resolving complaints, and providing information about products or services. They typically communicate with customers via phone, email, or chat, ensuring a positive customer experience. Representatives are responsible for addressing issues promptly, processing requests, and maintaining accurate records of interactions. Their role is vital in building customer loyalty and ensuring satisfaction.

What are the key skills and qualifications needed to thrive as a customer service center representative?

To thrive as a Customer Service Center Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and effectively resolving customer concerns. These skills and qualities are vital for delivering efficient, high-quality service that enhances customer satisfaction and loyalty.

How does a customer service center representative typically handle challenging customer interactions, and what support is provided by the team?

Customer Service Center Representatives often encounter difficult or upset customers, making strong communication and problem-solving skills essential. To manage these situations, representatives are trained in active listening, de-escalation techniques, and company-specific protocols for conflict resolution. Most service centers foster a supportive team environment, where supervisors and peers are available to assist or step in when necessary. Ongoing training, access to knowledge bases, and regular team meetings help representatives stay prepared and confident in addressing challenging interactions.

What is the difference between Customer Service Center Representative vs Customer Support Specialist?

AspectCustomer Service Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; technical certifications may be preferred
Work EnvironmentCall centers, customer service departments, retail supportHelp desks, online support platforms, technical support centers
Employer & Industry UsageRetail, telecommunications, banking, service industriesIT, software, technology, telecommunications
Search & Comparison IntentCustomer Service Center Representative vs Customer Support Specialist

Customer Service Center Representatives primarily handle inbound calls, assist with billing, and resolve general customer inquiries. Customer Support Specialists often focus on technical issues, troubleshooting, and product-specific support. While both roles require strong communication skills and customer service experience, the Customer Support Specialist may need technical knowledge depending on the industry.

Can I get a customer service center representative job with no experience?

Customer Service Center Representative positions often do not require prior experience, as employers typically provide training on company policies, systems, and communication skills. Having strong interpersonal skills, patience, and basic computer knowledge can improve your chances of being hired without previous experience.

What cities are hiring for Customer Service Center Representative jobs?

Cities with the most Customer Service Center Representative job openings:

What are popular job titles related to Customer Service Center Representative jobs?

For Customer Service Center Representative jobs, the most frequently searched job titles are:

Customer Service Center Representative jobs near you
Infographic showing various Customer Service Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Service Center Representative - Primary Care

On-site

Trinityhealth
Health Care and Social Assistance • 10K+ employees
Learn more about Trinityhealthexternal

$13.75 - $17.75/hr

Full-time

Medical

Re-posted 12 days ago

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

576th of 898 rated healthcare providers

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide exceptional service by answering patient calls, coordinating appointments, supporting care access, and ensuring every patient interaction is handled with compassion and professionalism.

What You'll Do:

  • Serve as the first point of contact for patients by phone.
  • Schedule, confirm, and coordinate patient appointments.
  • Answer questions, route calls appropriately, and relay messages to clinical staff.
  • Verify patient registration and insurance information.
  • Assist patients with MyChart and other patient portal support.
  • Support referrals, authorizations, and patient outreach activities.
  • Maintain accurate documentation and patient records.
  • Partner with providers and office teams to create a seamless patient experience.

General Requirements:

  • EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
  • CREDENTIALS/LICENSURE: None
  • MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.

Why Join Trinity Health IHA Medical Group?

  • Day-one benefits for eligible team members with no waiting period.
  • Opportunities for professional growth and career advancement.
  • Supportive, collaborative team environment.
  • Meaningful work helping patients navigate their healthcare journey.
  • A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trinity Health logo

About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

View All Trinity Health Jobs

Apply