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Contractual Telecom Oss Bss Jobs (NOW HIRING)

Sonsoft Inc

OSS/BSS Consultant

Bellevue, WA

At least 6 years of experience in Telco domain with strong exposure to OSS/ BSS. * At least 4 years ... Must have sound functional knowledge of Telecom BSS. * Experience in providing solutions in the ...

Excelacom

Camunda Engineer

Saint Louis, MO · On-site

Design scalable orchestration solutions for telecom OSS/BSS domains including order management, provisioning, activation, fulfillment, billing, inventory, CRM, and assurance. * Establish Camunda CI ...

Interbel

Financial Planning & Analysis Analyst

Eureka, MT · On-site

$75 - $105/hr

Telecommunications or broadband experience is highly desirable, particularly experience with billing, OSS/BSS, ERP, or telecom financial data. Essential Duties and Responsibilities Financial Planning ...

Infosys Limited Digital

React JS Developer

Atlanta, GA · On-site

... Domain|Telecom|OSS/BSS Technical Skills 2 Technology|Cloud Platform|AWS Container services Technical Skills 3 Technology|Reactive Programming|react JS Overview The Infosys Engineering unit is ...

BilgeAdam Technologies GmbH

NY · On-site

$180 - $240/hr

Own the end-to-end AI architectureacross telecom domains (network, customer, revenue), ensuring scalability,compliance, and integration with OSS/BSS ecosystems. Key Responsibilities

krg technology inc

Test Engineer ( O/BSS)

Frisco, TX · On-site

Mandatory - Experience in Testing in OSS/BSS domain Mandatory - Experience in Order Management ... Selenium OR Java Telecom domain Additional Information All your information will be kept ...

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Contractual Telecom Oss Bss information

What is a contractual Telecom OSS BSS role?

Contractual Telecom OSS/BSS roles involve working on a temporary or project-based basis to manage, develop, or support Operations Support Systems (OSS) and Business Support Systems (BSS) within telecommunications companies. OSS focuses on network management, service provisioning, and fault management, while BSS handles customer-facing activities like billing, order management, and customer relationship management. Professionals in these roles help telecom companies improve service delivery, efficiency, and customer experience. These positions are typically filled for specific projects or to provide specialized expertise for a limited time.

What are common challenges faced by professionals in a contractual Telecom OSS BSS role, and how can they be managed effectively?

Professionals in contractual Telecom OSS/BSS positions often encounter challenges such as rapidly changing project requirements, integration with legacy systems, and tight deadlines due to the project-based nature of their contracts. Navigating these challenges requires strong adaptability, effective communication with both technical and non-technical stakeholders, and proactive time management. Staying updated on industry trends and being comfortable working in cross-functional teams can also help ensure successful project delivery and open doors to future contract opportunities within the telecom sector.

What are the key skills and qualifications needed to thrive as a contractual Telecom OSS BSS specialist, and why are they important?

To thrive as a Contractual Telecom OSS/BSS Specialist, you need expertise in telecommunications networks, business and operational support systems, and a background in computer science or a related field. Familiarity with OSS/BSS platforms (like Amdocs, Ericsson, or Netcracker), SQL databases, and integration tools is typically required, along with certifications such as TM Forum or related vendor credentials. Strong problem-solving, analytical thinking, and effective communication are crucial soft skills for managing complex systems and collaborating with cross-functional teams. These skills and qualifications ensure seamless service delivery, system integration, and operational efficiency in dynamic telecom environments.
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Contractual Telecom Oss Bss jobs near you
Infographic showing various Contractual Telecom Oss Bss job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Technical Business Analyst

Avtech Solutions

Charlotte, NC • On-site

Other

Posted 9 days ago

Job description

Hello,

Hope you are doing great today...!
I am a Staffing Specialist at Avtech Solutions . I am reaching out to you on an exciting job opportunity with one of our direct clients.

Job Title: Technical Business Analyst

Location: Charlotte NC

Share Your Updated Resume to

Technical Business Analyst - Telecom & Conversational AI (Domain Knowledge mandatory)

Role Summary:
We are seeking a Technical Business Analyst with expertise in Telecom, IVR, and Conversational AI to bridge business requirements and technical solution delivery. The ideal candidate will work with stakeholders, architects, and engineering teams to define, document, and deliver customer experience solutions leveraging Google Dialogflow CX, Genesys Cloud CX, and telecom platforms.

Key Responsibilities:

  • Gather and document business requirements across customer service, retention, billing, provisioning, and telecom operations.
  • Translate requirements into functional specifications, user stories, process flows, and acceptance criteria.
  • Analyze and document IVR call flows, routing logic, and conversational AI journeys using Dialogflow CX.
  • Define integration requirements across CRM, billing, OSS/BSS, Genesys Cloud CX, and other enterprise systems.
  • Perform data analysis to identify process improvements, automation opportunities, and customer experience enhancements.
  • Support UAT activities, test case creation, defect management, and requirements traceability.
  • Collaborate with business stakeholders, conversational designers, and engineering teams to ensure successful solution delivery.

Required Qualifications:

  • 10+ years of experience as a Business Analyst or Technical BA within Telecom, Contact Center, or Customer Experience domains.
  • Hands-on experience with IVR systems, call flows, routing logic, and customer service processes.
  • Experience with Google Dialogflow (CX/ES), Conversational AI, or virtual agent platforms.
  • Knowledge of Genesys Cloud CX and telecom OSS/BSS ecosystems.
  • Strong skills in requirements gathering, process mapping, SQL, data analysis, and system integrations.
  • Excellent stakeholder communication, documentation, and problem-solving skills.

Preferred Qualifications:

  • Experience in customer retention, churn management, or telecom customer care.
  • Exposure to legacy IVR modernization and AI-driven customer experience initiatives.
  • CBAP certification and/or Google Dialogflow CX certification.

Experience with JIRA, Zephyr, TestRail, Power BI, or Tableau

Apply