IT Service Manager
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Chicago, IL · On-site
$100 - $125/hr
What You'll Do As an IT Service Manager in BCG's Digital Workplace Experience team, you will help deliver reliable, secure, and high-quality technology services for our Chicago office. You will ...
Chicago, IL · On-site
$100 - $125/hr
What You'll Do As an IT Service Manager in BCG's Digital Workplace Experience team, you will help deliver reliable, secure, and high-quality technology services for our Chicago office. You will ...
Position Overview The Manager, IT Service Management (ITSM) is a results-driven operational leader responsible for translating enterprise ITSM strategy into reliable, customer-focused service ...
Position Overview The Manager, IT Service Management (ITSM) is a results-driven operational leader responsible for translating enterprise ITSM strategy into reliable, customer-focused service ...
$80 - $100/hr
Wir sind der Motor für eine schnelle und pragmatische Umsetzung zum Wohle unserer Patient:innen. Verstärke zum nächstmöglichen Zeitpunkt unser Team IT Service Management in der Helios IT Service ...
$80 - $100/hr
Wir sind der Motor für eine schnelle und pragmatische Umsetzung zum Wohle unserer Patient:innen. Verstärke zum nächstmöglichen Zeitpunkt unser Team IT Service Management in der Helios IT Service ...
Description IT Services at the University of Iowa is seeking an IT Service Management (ITSM) Solutions Manager to lead our enterprise ITSM program, oversee the Halo ITSM platform, and guide the team ...
Description IT Services at the University of Iowa is seeking an IT Service Management (ITSM) Solutions Manager to lead our enterprise ITSM program, oversee the Halo ITSM platform, and guide the team ...
New York, NY · On-site
$160K - $189K/yr
Reviews invoices and approves them if the work has contractual standards, as applicable * Addresses ... team management, or IT service desk experience, including at least 4 years of demonstrated ...
New York, NY · On-site
$160K - $189K/yr
Reviews invoices and approves them if the work has contractual standards, as applicable * Addresses ... team management, or IT service desk experience, including at least 4 years of demonstrated ...
Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...
Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...
We are seeking an experienced IT Service Desk Supervisor to lead daily operations of a high ... Reporting to the Service Operations Manager, this role is responsible for supervising a team of ...
We are seeking an experienced IT Service Desk Supervisor to lead daily operations of a high ... Reporting to the Service Operations Manager, this role is responsible for supervising a team of ...
Lead day-to-day IT operations by coordinating outsourced managed service providers and internal ... ensuring contractual obligations, service levels, and organizational expectations are met.
Lead day-to-day IT operations by coordinating outsourced managed service providers and internal ... ensuring contractual obligations, service levels, and organizational expectations are met.
Fairport, NY · Hybrid
$60K - $80K/yr
Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...
Fairport, NY · Hybrid
$60K - $80K/yr
Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...
Plano, TX · On-site
$100 - $125/hr
Monitor vendor performance, service levels, contractual commitments, and deliverables. * Work with ... Manage the lifecycle of IT hardware, software, maintenance, and support contracts. * Manage ...
Plano, TX · On-site
$100 - $125/hr
Monitor vendor performance, service levels, contractual commitments, and deliverables. * Work with ... Manage the lifecycle of IT hardware, software, maintenance, and support contracts. * Manage ...
Bronx, NY · On-site
Baldor is seeking an IT Service Operations Manager to join our Technology Team, reporting to the Director of Infrastructure & Cybersecurity. Baldor's Technology organization delivers reliable ...
Bronx, NY · On-site
Baldor is seeking an IT Service Operations Manager to join our Technology Team, reporting to the Director of Infrastructure & Cybersecurity. Baldor's Technology organization delivers reliable ...
... IT services while aligning regional IT operations with global standards and business objectives. The successful candidate will provide technical leadership, manage regional IT teams and vendors ...
... IT services while aligning regional IT operations with global standards and business objectives. The successful candidate will provide technical leadership, manage regional IT teams and vendors ...
Candler, NC · On-site
Perks include competitive salary, excellent benefits, matching 401K and more! \n \n \n \n The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed ...
Candler, NC · On-site
Perks include competitive salary, excellent benefits, matching 401K and more! \n \n \n \n The Senior IT Service Engineer provides technical leadership and exceptional customer service for managed ...
Webster, MA · On-site
Summary The ITSM Analyst manages and continuously improves global IT Service Management processes aligned with ITIL, Site Reliability Engineering, and disaster recovery readiness practices. The role ...
Webster, MA · On-site
Summary The ITSM Analyst manages and continuously improves global IT Service Management processes aligned with ITIL, Site Reliability Engineering, and disaster recovery readiness practices. The role ...
Monitor vendor performance, service levels, contractual commitments, and deliverables. * Work with ... Manage the lifecycle of IT hardware, software, maintenance, and support contracts. * Manage ...
Monitor vendor performance, service levels, contractual commitments, and deliverables. * Work with ... Manage the lifecycle of IT hardware, software, maintenance, and support contracts. * Manage ...
Boston, MA · On-site
Collaborate with managed service vendors, ensuring adherence to service level agreements and ... Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent ...
Boston, MA · On-site
Collaborate with managed service vendors, ensuring adherence to service level agreements and ... Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent ...
Columbia, MD · On-site
$125 - $150/hr
Key Responsibilities: IT Service Management * Manage IT support services delivered through collaboration with MKI and other technology partners. * Ensure service quality, Service-Level Agreement ...
Columbia, MD · On-site
$125 - $150/hr
Key Responsibilities: IT Service Management * Manage IT support services delivered through collaboration with MKI and other technology partners. * Ensure service quality, Service-Level Agreement ...
Plano, TX · On-site
$47.50 - $64.50/hr
Monitor vendor performance, service levels, contractual commitments, and deliverables. * Work with ... Manage the lifecycle of IT hardware, software, maintenance, and support contracts. * Manage ...
Plano, TX · On-site
$47.50 - $64.50/hr
Monitor vendor performance, service levels, contractual commitments, and deliverables. * Work with ... Manage the lifecycle of IT hardware, software, maintenance, and support contracts. * Manage ...
Houston, TX · On-site
$90K - $111K/yr
We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...
Houston, TX · On-site
$90K - $111K/yr
We seek those who share our commitment to customer service, innovation, and ingenuity. Role Overview: As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement ...
$33K - $40.8K
6% of jobs
$40.8K - $48.5K
11% of jobs
$52.3K is the 25th percentile. Wages below this are outliers.
$48.5K - $56.3K
16% of jobs
$56.3K - $64.1K
16% of jobs
The median wage is $64.4K / yr.
$64.1K - $71.9K
15% of jobs
$77.7K is the 75th percentile. Wages above this are outliers.
$71.9K - $79.6K
14% of jobs
$79.6K - $87.4K
9% of jobs
$87.4K - $95.2K
5% of jobs
$95.2K - $103K
4% of jobs
$103K - $110.7K
2% of jobs
$110.7K - $118.5K
1% of jobs
$33K
$70K
$118.5K
The most popular types of It Service Manager jobs are:
For Contractual It Service Manager jobs, the most frequently searched job titles are:
Vienna, VA • On-site
Full-time
Re-posted 5 days ago
Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.
Position requires on-site support.
Responsibilities may include, but are not limited to:
Manage day-to-day IT support operations and personnel across all tiers.
Monitor SLA performance, queue health, ticket quality, and resolution timeliness.
Drive continuous improvement initiatives for service delivery processes.
Create and maintain service desk procedures, workflows, and knowledge documentation.
Engage with stakeholders to ensure service stability and responsiveness.
Provide leadership guidance, coaching, and performance oversight for support teams.
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