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Contractual It Service Manager Jobs (NOW HIRING)

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Support legal-specific applications, including document management systems and other business ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery Management & Governance (Intake process design and execution, portfolio lifecycle management) * Portfolio ...

Integer Holdings Corporation

NY · On-site

$100 - $125/hr

Responsible for delivering client services support by managing, coaching, evaluating and developing ... other IT project needs. The position will work closely with Architecture and Engineering team ...

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

Must have experience with IT service management processes. * Must have experience with technical configuration and operation of service desk and IT asset management platforms. * Must have experience ...

Integer

Supervisor, IT Service Delivery

Alden, NY · On-site

$86K - $126K/yr

... IT/desktop support at assigned Integer locations, by driving operational excellence and ... Responsible for delivering client services support by managing, coaching, evaluating and developing ...

mPower, Inc.

IT Program Manager

Bethesda, MD · On-site

$115K - $130K/yr

Identify opportunities to improve IT processes, service delivery, and operational efficiency ... Manage vendor and contractor performance and ensure contractual deliverables are met. Required ...

Apex Systems

IT Service Center

Rancho Cucamonga, CA · On-site

Job#: 3044774 IT Service Center Location: Rancho Cucamonga, California (Remote) Role Overview We are seeking a reliable and service-oriented IT Service Center professional. This role is responsible ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

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Contractual It Service Manager information

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$118.5K

How much do contractual it service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for contractual it service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

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Contractual It Service Manager jobs near you

IT Service Analyst

Indianapolis, IN • On-site

Vaco by Highspring
See more jobs at Vaco by Highspringexternal

Other

Re-posted 26 days ago

Key responsibilities

  • Provide first-level technical support via phone, email, walk-up requests, and remote support.

  • Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues.

  • Image, configure, and deploy laptops for new hires.

Job description

IT Service Analyst

Location: Southfield, MI
Employment Type: Full-Time
 

Position Summary

Our client is seeking an IT Service Analyst to join their growing IT team supporting a large, multi-office legal organization. This individual will serve as the first point of contact for attorneys and staff, providing exceptional technical support across desktop hardware, software, conferencing technologies, and enterprise applications.

This is an excellent opportunity for someone looking to build a long-term career in IT within an enterprise environment. The ideal candidate is customer-focused, proactive, organized, and eager to learn while supporting a fast-paced, professional organization.

Key Responsibilities
  • Provide first-level technical support via phone, email, walk-up requests, and remote support.
  • Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues.
  • Image, configure, and deploy laptops for new hires.
  • Set up and test workstations, monitors, docking stations, keyboards, and other equipment.
  • Support Zoom Rooms and conference room audio/video technology.
  • Assist remote employees with connectivity and application issues.
  • Support legal-specific applications, including document management systems and other business applications.
  • Accurately document all user interactions and technical issues within the organization's ticketing system.
  • Escalate issues to Infrastructure, Security, or Applications teams when appropriate.
  • Maintain accurate IT asset inventory, including laptops, monitors, and accessories.
  • Ensure sufficient inventory is available for new hires and office needs.
  • Participate in office technology projects, relocations, and hardware deployments as needed.
Required Qualifications
  • 2+ years of IT Help Desk, Desktop Support, or Service Desk experience.
  • Experience supporting Microsoft Windows operating systems.
  • Working knowledge of Microsoft 365.
  • Experience with ticketing systems such as ServiceNow, Remedy, ManageEngine, or similar platforms.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Strong customer service mindset with the ability to support executive-level users.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Highly organized with strong attention to detail.
Preferred Qualifications
  • Experience supporting enterprise environments with multiple office locations.
  • Experience supporting professional services or legal organizations.
  • Familiarity with Zoom Rooms or conference room AV technology.
  • Knowledge of ITIL principles or ITIL Foundations certification.
  • Experience with IT asset management and inventory control.
What We're Looking For

The ideal candidate is someone who:

  • Takes initiative and proactively solves problems.
  • Enjoys helping people and delivering outstanding customer service.
  • Thrives in a fast-paced, high-expectation environment.
  • Can remain calm and professional while supporting demanding users.
  • Wants to continuously learn new technologies and grow their IT career.
  • Is looking for a long-term career opportunity rather than simply another IT support position.
Growth Opportunities

This organization strongly promotes from within and encourages professional development. Employees have opportunities to advance into specialized IT disciplines such as:

  • Cybersecurity
  • Infrastructure
  • Applications
  • Systems Administration

Team members are encouraged to pursue certifications and technical training to support their long-term career growth.

Why Join?
  • Competitive salary and benefits
  • Collaborative enterprise IT team
  • Exposure to a wide variety of technologies
  • Opportunity to work on office expansion and technology projects
  • Clear path for professional growth and advancement
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Apply