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Contract Remote Technical Account Manager Jobs in Arizona

Client Focus

Remote Account Manager

Mesa, AZ · Remote

$16.50 - $18/hr

Account Manager (Remote) Client Focus has been in business since 2002 and is the leading provider of appointment scheduling services, partnering closely with State Farm Insurance Agents. We are ...

INFICON

Key Account Manager II

Phoenix, AZ · Remote

$90K - $120K/yr

Leveraging deep technical expertise in semiconductor manufacturing processes, vacuum technology ... Manage comprehensive account activities, including preparing quotes, negotiating sales contracts ...

INFICON

Key Account Manager II

Phoenix, AZ · Remote

Leveraging deep technical expertise in semiconductor manufacturing processes, vacuum technology ... Manage comprehensive account activities, including preparing quotes, negotiating sales contracts ...

StateServ

Account Manager - Remote

Mesa, AZ · On-site +1

$65K - $75K/yr

Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment * Strong analytical and problem-solving skills with the ability to interpret utilization ...

StateServ Medical

Account Manager - Remote

Mesa, AZ · Remote

$65K - $75K/yr

Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment * Strong analytical and problem-solving skills with the ability to interpret utilization ...

StateServ Medical LLC

Account Manager - Remote

Mesa, AZ · Remote

$65K - $75K/yr

Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment * Strong analytical and problem-solving skills with the ability to interpret utilization ...

StateServ Medical

Account Manager - Remote

Mesa, AZ · Remote

$65K - $75K/yr

Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment * Strong analytical and problem-solving skills with the ability to interpret utilization ...

StateServ Medical LLC

Account Manager - Remote

Mesa, AZ · Remote

$65K - $75K/yr

Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment * Strong analytical and problem-solving skills with the ability to interpret utilization ...

StateServ

Account Manager - Remote

Mesa, AZ · On-site +1

$65K - $75K/yr

Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment * Strong analytical and problem-solving skills with the ability to interpret utilization ...

nVent

Key Account Manager - nVent HOFFMAN

Phoenix, AZ · On-site +1

Make direct end customer calls to develop and increase sales, negotiate contracts, drive product ... Ideally, 5+ years of technical account management/sales in the electrical or industrial market ...

nVent

Key Account Manager - nVent HOFFMAN

Tempe, AZ · On-site +1

Make direct end customer calls to develop and increase sales, negotiate contracts, drive product ... Ideally, 5+ years of technical account management/sales in the electrical or industrial market ...

nVent

Key Account Manager - nVent HOFFMAN

Tucson, AZ · On-site +1

Make direct end customer calls to develop and increase sales, negotiate contracts, drive product ... Ideally, 5+ years of technical account management/sales in the electrical or industrial market ...

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All JobsContract Technical Account JobsContract Remote Technical Account Manager JobsContract Remote Technical Account Manager Jobs in Arizona

Contract Remote Technical Account Manager information

What is a contract remote technical account manager?

A Contract Remote Technical Account Manager is a professional who oversees and manages the technical aspects of client accounts for a company, typically on a contract basis and working remotely. Their main responsibilities include serving as the main technical point of contact, understanding client needs, resolving technical issues, and ensuring customer satisfaction. They act as a bridge between the client and the company’s technical teams, often helping to implement solutions, provide technical guidance, and support ongoing projects. This role requires strong communication skills, technical expertise, and the ability to work independently from a remote location.

What is the difference between Contract Remote Technical Account Manager vs Contract Remote Customer Success Manager?

AspectContract Remote Technical Account ManagerContract Remote Customer Success Manager
CredentialsTechnical certifications, industry-specific knowledgeCustomer service, communication skills
Work EnvironmentTechnical support, client consultationsClient onboarding, relationship management
Industry UsageTechnology, SaaS, IT servicesSoftware, SaaS, subscription services
Search IntentTechnical support, account managementCustomer retention, satisfaction

The Contract Remote Technical Account Manager focuses on technical support and account management within tech industries, requiring technical certifications. In contrast, the Contract Remote Customer Success Manager emphasizes client relationships and satisfaction, often with a focus on onboarding and retention. Both roles are remote, client-facing, and vital for customer success but differ in technical depth and focus areas.

What are the key skills and qualifications needed to thrive as a contract remote technical account manager?

To thrive as a Contract Remote Technical Account Manager, you need strong technical expertise, account management experience, and a relevant degree in IT or business. Familiarity with CRM software, cloud platforms, ticketing systems, and certifications like ITIL or AWS are commonly required. Outstanding communication, problem-solving, and organizational skills set top performers apart, especially in remote environments. These skills ensure you can deliver technical solutions, build strong client relationships, and drive customer satisfaction from a distance.

What are some common challenges faced by contract remote technical account managers, and how can they be addressed?

Contract Remote Technical Account Managers often navigate challenges such as aligning client expectations with deliverable timelines, staying updated on rapidly changing technologies, and maintaining strong communication across distributed teams. To address these, it's important to set clear communication protocols, utilize robust project management tools, and schedule regular check-ins with both clients and internal teams. Building strong relationships and proactively identifying potential issues can help ensure smoother project execution and client satisfaction.
What are popular job titles related to Contract Remote Technical Account Manager jobs in Arizona? For Contract Remote Technical Account Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Contract Remote Technical Account Manager jobs in Arizona look for? The top searched job categories for Contract Remote Technical Account Manager jobs in Arizona are:
What cities in Arizona are hiring for Contract Remote Technical Account Manager jobs? Cities in Arizona with the most Contract Remote Technical Account Manager job openings:
Contract Remote Technical Account Manager jobs near you

Technical Account Manager

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site, Remote

$75K/yr

Full-time

Re-posted 29 days ago

Job description

Position Summary: The ArmorPoint Technical Account Manager (TAM) is a trusted technical advisor for our ArmorPoint cybersecurity services portfolio. This role is the primary technical point of contact for assigned accounts while ensuring client satisfaction, driving product adoption, identifying opportunities for expansion, and ultimately securing renewals. The TAM provides deep technical expertise and support throughout the customer lifecycle, acting as a proactive partner to help clients optimize their use of ArmorPoint products and services and achieve their security objectives.
Responsibilities
  • Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how ArmorPoint solutions can best meet their needs.
  • Serve as primary technical liaison between assigned client portfolio and ArmorPoint teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs.
  • Conduct regular technical health assessment meetings (ArmorPoint Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of ArmorPoint services.
  • Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the ArmorPoint product and services.
  • Guide clients on best practices for deployment, configuration, and management of ArmorPoint services, ensuring optimal use and alignment with their security objectives.
  • Monitor client environments via SIEM/EDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities.
  • Identify and drive upsell and cross-sell opportunities that address client needs, supporting account growth and retention.
  • Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends.
  • Create and maintain technical documentation, runbooks, post-incident reports, architecture diagrams, and knowledge base articles, relevant to client-specific needs.
  • Provide actionable feedback to the Product team, helping shape the ArmorPoint product and service roadmap based on recurring client objectives and frontline observations.
  • Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients.
  • Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction.
  • Maintain expert-level knowledge of ArmorPoint's SIEM platform and integrated EDR solutions (SentinelOne, CrowdStrike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration.
  • Support cross-functional initiatives as a technical subject-matter expert, ensuring the client's technical perspective is represented.
  • Represent ArmorPoint at industry events, webinars, or client advisory sessions as needed.
  • Other duties as assigned

  • High School Diploma or GED equivalent, required
  • Minimum of 3 years in a client-facing technical security role (Sales Engineer, Customer Success Engineer, Client Development, Account Manager or equivalent experience)
  • Minimum 2 years hands-on with SIEM and EDR
  • Minimum 2 years supporting SOC operations
  • Must have technical experience/knowledge in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac
  • Proven ability to present and communicate complex technical security concepts and tailor deliverables to client-facing technical teams and executive audiences
  • Preferred certifications: Security+, PMP, or equivalent certifications/work experiences.
  • Reliable high-speed internet connection and backup internet solution
  • Proactive, strong attention to detail, and excellent soft skills for cross-team collaboration
  • High aptitude in security technology and business acumen
  • Excellent written and verbal communication skills
  • Exceptional organization and time management skills.
  • Consistently execute and deliver on tasks on time.
  • Ability to manage multiple tasks and deadlines in a fast-paced environment
  • Independent, self-starter, team player with a positive attitude

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