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Contract Remote Inbound Customer Service Representative Jobs

Disabled Veteran Solutions

Customer Service Agent

Erie, PA · Remote

$15 - $20.25/hr

... Remote Inbound Customer Service Representative (Full-Time)Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and ...

Pavago

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative (CSR) - Remote Inbound Support, Tickets, Chat & Phone Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings/weekends ...

Cnx

Customer Service Rep - Financial (Remote)

Concord, NC · Remote

$17/hr

Customer Service Rep - Financial (Remote) The Customer Service Rep - Financial (Remote) works from ... Provide inbound customer support using a call flow guide * Help customers resolve basic technical ...

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How much do contract remote inbound customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for contract remote inbound customer service representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What cities are hiring for Contract Remote Inbound Customer Service Representative jobs? Cities with the most Contract Remote Inbound Customer Service Representative job openings:
What are the most commonly searched types of Remote Inbound Customer Service Representative jobs? The most popular types of Remote Inbound Customer Service Representative jobs are:
What states have the most Contract Remote Inbound Customer Service Representative jobs? States with the most job openings for Contract Remote Inbound Customer Service Representative jobs include:
Contract Remote Inbound Customer Service Representative jobs near you
Customer Service Agent

Customer Service Agent

Disabled Veteran Solutions

Erie, PA • Remote

$15 - $20.25/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

Job description

Erie, PA, USA | Hourly | 15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time

| Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,

Remote Inbound Customer Service Representative (Full-Time)Disabled Veteran Solutions (DVS)

Make an Impact Through Meaningful Work

Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.

This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.

Start Date: June 15, 2026Initial training will take place during your first two weeks.

Position Overview

In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.

Responsibilities include:

  • Answering inbound calls and providing a positive, solution-oriented customer experience

  • Assisting with basic technical troubleshooting and initiating support tickets as needed

  • Scheduling appointments at designated service locations

  • Accurately documenting all customer interactions, including inquiries, concerns, and resolutions

  • Conducting follow-up calls to ensure issues are resolved and customers remain informed

  • Delivering consistent, high-quality service in a structured environment

Required Qualifications

We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.

  • High school diploma or GED required; additional education preferred

  • Prior customer service experience, particularly in call-driven environments

  • Strong verbal communication skills with the ability to build rapport quickly

  • Ability to troubleshoot basic technical issues independently

  • Comfortable working in a remote environment with minimal supervision

  • Ability to successfully complete an extensive credentialing and background check process

Preferred:

  • Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

  • Reliable high-speed internet connection

  • Private, distraction-free workspace

  • Ability to navigate computer systems efficiently

  • DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset

Schedule & Training

  • Training Schedule: 9:00 AM - 4:30 PM EST

  • Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday

Consistent attendance and reliability are essential for success in this role.

Why Join DVS

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.

At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.

Build a career where your work matters. Apply today to join the DVS team.

A pre-employment drug screening and criminal background check are required prior to employment.

Apply