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Contract Remote Inbound Customer Service Representative Jobs

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Inbound Customer Service Representative

Remote Customer Service Representative What will I do as a Remote Customer Service Representative ... Deliver world-class customer service by responding to inbound calls; providing product knowledge ...

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Contract Remote Inbound Customer Service Representative information

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How much do contract remote inbound customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for contract remote inbound customer service representative in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Contract Remote Inbound Customer Service Representative vs Contract Remote Outbound Customer Service Representative?

AspectContract Remote Inbound Customer Service RepresentativeContract Remote Outbound Customer Service Representative
Primary RoleHandles incoming customer inquiries, provides support, and resolves issuesContacts customers proactively, promotes products/services, and follows up on leads
Work EnvironmentRemote, customer support centers or home officesRemote, sales-focused call centers or home offices
Required SkillsExcellent communication, problem-solving, patiencePersuasive communication, sales skills, resilience
Common CertificationsCustomer service certifications, communication skills trainingSales training, customer engagement certifications

While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.

What cities are hiring for Contract Remote Inbound Customer Service Representative jobs?

Cities with the most Contract Remote Inbound Customer Service Representative job openings:

What are the most commonly searched types of Remote Inbound Customer Service Representative jobs?

The most popular types of Remote Inbound Customer Service Representative jobs are:

What states have the most Contract Remote Inbound Customer Service Representative jobs?

States with the most job openings for Contract Remote Inbound Customer Service Representative jobs include:

Contract Remote Inbound Customer Service Representative jobs near you

Remote - Inbound Customer Service Representative (Voice & Email)

OneTouch Direct

Remote

$100K/yr

Other

Re-posted 7 days ago

OneTouch Direct rating

5.2

Company rating: 5.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

449th of 499 rated business services

Job description

Join Our Team as a Remote Inbound Customer Service Representative!

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

We are seeking dedicated and enthusiastic bilingual individuals to join our customer service team! As a Remote Inbound Customer Service Representative, you will provide exceptional support to our diverse customer base, assisting them in both English and another language of your choice. Your contributions will ensure that every customer feels valued and understood.

Role Overview

Do you have strong English communication skills and a passion for helping customers? Join our team and deliver world-class support through voice and email channels.

Responsibilities

  • Handle inbound customer inquiries via phone calls and email.
  • Provide clear, timely, and professional solutions.
  • Ensure a positive and satisfactory customer experience.
  • Document interactions and follow up on cases.

Employment Conditions

  • Base salary: $2,400,000 COP
  • Connectivity allowance: $100,000 COP
  • Transportation allowance: per Colombian law
  • Schedule: 36 hours per week
  • Operating hours: 8:00 a.m. – 9:00 p.m.
  • Work modality: Remote (operations)
  • Contract type: Indefinite term

Training

  • Duration: 1 week
  • Modality: On-site at Connecta 80 facility
  • Nesting: 1 week with operational support

What OneTouch Direct employees say

Pay

Hours and flexibility

Workplace

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