Detroit, MI · Remote
$17.31/hr
Join Us as an Inbound Customer Service Representative Location: Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy, and a passion for exceeding customer ...
Detroit, MI · Remote
$17.31/hr
Join Us as an Inbound Customer Service Representative Location: Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy, and a passion for exceeding customer ...
Detroit, MI · Remote
$17.31/hr
Customer Care Specialist (Sales Focused - Inbound) Remote | Full-Time | $17.31/hour Are you ... Your role is a blend of service and sales--focused on guiding customers through their buying ...
Detroit, MI · Remote
$17.31/hr
Customer Care Specialist (Sales Focused - Inbound) Remote | Full-Time | $17.31/hour Are you ... Your role is a blend of service and sales--focused on guiding customers through their buying ...
Detroit, MI · Remote
$17.31/hr
Join Us as an Inbound Customer Service Representative Location: Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy, and a passion for exceeding customer ...
Detroit, MI · Remote
$17.31/hr
Join Us as an Inbound Customer Service Representative Location: Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy, and a passion for exceeding customer ...
Waterford, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Waterford, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Warren, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Warren, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Lansing, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Lansing, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Muskegon, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Muskegon, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Dearborn, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Dearborn, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Detroit, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Detroit, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Ypsilanti, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Ypsilanti, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Battle Creek, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Battle Creek, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Sterling Heights, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Sterling Heights, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Troy, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Troy, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Howell, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Howell, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Farmington, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Farmington, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
East Lansing, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
East Lansing, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Bay City, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Bay City, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Macomb, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Macomb, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
West Bloomfield, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
West Bloomfield, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Kalamazoo, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
Kalamazoo, MI · Remote
$20/hr
Requirements * Experience taking inbound and outbound calls. * Computer skills, including ... Ability to provide services pursuant to your contract independently. Preferred Qualifications
| Aspect | Contract Remote Inbound Customer Service Representative | Contract Remote Outbound Customer Service Representative |
|---|---|---|
| Primary Role | Handles incoming customer inquiries, provides support, and resolves issues | Contacts customers proactively, promotes products/services, and follows up on leads |
| Work Environment | Remote, customer support centers or home offices | Remote, sales-focused call centers or home offices |
| Required Skills | Excellent communication, problem-solving, patience | Persuasive communication, sales skills, resilience |
| Common Certifications | Customer service certifications, communication skills training | Sales training, customer engagement certifications |
While both roles are remote and customer-focused, Contract Remote Inbound Customer Service Representatives primarily handle incoming support calls, whereas Contract Remote Outbound Customer Service Representatives proactively reach out to customers for sales or follow-up. The key differences lie in their responsibilities and skill sets, though both require strong communication abilities and remote work experience.
$17.31/hr
Full-time
Medical, Dental, Vision, Life
Posted 14 days ago
4.9
Based on 27 frontline employees who took The Breakroom Quiz
59th of 71 rated call and contact centers
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Customer Service Specialist
Do you have a positive attitude, infectious energy, and a passion for exceeding customer expectations? If so, we want you to be a part of our dynamic team! We're seeking a Customer Service Specialist who is eager to deliver outstanding service, go beyond the ordinary, and leave a lasting impression on every customer interaction.
About Our Client: Our client is a globally recognized leader in technology, known for designing and manufacturing cutting-edge consumer electronics, software, and online services. With a sleek, modern design and intuitive user experiences, their products have earned a loyal customer base. Join us and be part of a brand that values innovation, quality, and customer satisfaction.
What You'll Do: As a Customer Service Specialist, you will be the voice of the company, offering top-tier phone support to customers. You’ll handle a wide range of inquiries, including order status, changes to online orders, and addressing shipping or payment concerns. The best specialists not only know our policies inside and out but can engage with customers effectively, offering tailored solutions that meet their needs.
You'll also be responsible for creating memorable, unique experiences that keep customers coming back. Staying up-to-date on product features, policy changes, and relevant events is key, and you'll use multiple resources to provide the most accurate, helpful information. Success in this role requires being adaptable, collaborative, and committed to continuous learning in a performance-driven environment.
Key Responsibilities:
Deliver exceptional customer service over the phone, resolving a variety of inquiries and issues.
Build rapport with customers by actively listening and providing effective solutions.
Stay informed on product updates, policy changes, and current events affecting customers.
Work in a dynamic, team-oriented environment where customer interactions are regularly monitored and assessed.
Collaborate with teammates to maintain a positive and supportive work culture.
What We Require:
High School diploma or GED.
2-3 years of experience in customer service or support, preferably in a customer-facing role.
Excellent verbal and written communication skills in English.
A passion for customer service and going above and beyond to exceed expectations.
Strong problem-solving skills and the ability to handle ambiguous situations with confidence.
Skilled at listening, engaging, and building rapport with customers.
Professional demeanor when interacting with both customers and peers.
Proven track record of meeting and exceeding performance goals.
Ability to multitask and prioritize in a fast-paced environment.
Self-motivated with the ability to work independently.
Patience and empathy when addressing complex customer issues.
Willingness to appear on live video calls with coworkers.
Typing speed of at least 42 WPM with 96% accuracy.
Flexibility to work an 8-hour shift, 5 days a week, including holidays and peak periods.
Why Work With Us:
Competitive pay: $17.31/hour
Full-time hours: 40-hour work week with consistent shifts.
100% paid training to ensure you're set up for success.
Comprehensive benefits: Medical, dental, vision, and life insurance available after your first full calendar month.
Referral program: Earn $20 on every paycheck for each person you refer who is hired, with no cap on payouts.
Discounted T-Mobile plans: Enjoy a $25/month plan for unlimited talk, text, and data. You can sign up for up to 5 lines at the same rate—perfect for your whole family!
Opportunities for growth: We prioritize internal advancement and professional development.
Work from home: Enjoy the benefits of working remotely—save time, money, and contribute to a greener environment.
Requirements for Remote Work:
Private Workspace: A quiet, dedicated workspace with no distractions.
Ergonomics: A comfortable desk setup with all necessary equipment.
Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
Self-Motivation & Independence: The ability to stay productive, organized, and on-task while working remotely.
Communication: Strong verbal and written communication skills, especially in virtual settings.
Adaptability: The ability to quickly adjust to new processes, tools, and technologies.
Connection: Must be hardwired; Wi-Fi is not acceptable.
Join our team today and make a meaningful impact as a Customer Service Specialist. We're excited to work with individuals who are eager to contribute, grow, and help our customers thrive!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Get the full story on Breakroom
Sourced by ZipRecruiter
Strategic planning consulting services
10,000+ Employees
Los Angeles, CA, US
1998
