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Contract Program Analyst Jobs in Philadelphia, PA

DHS Headquarters

Contract Specialist

Philadelphia, PA · On-site +1

$138K - $180K/yr

Using cost/price analysis techniques sufficient to negotiate contractor proposals and developing ... Providing guidance to lower graded specialists, program offices and fi eld offices regarding all ...

Inficare Technologies

Program Specialist

Trenton, NJ · On-site

Contract Duration: 5 Months Experience: 1+ years of professional experience Job Overview Our client ... This role involves data collection and analysis, research, funding identification, and preparation ...

PHMC

OST Contracts Manager

Philadelphia, PA · On-site

$85K - $113K/yr

PHMC's OST Intermediary provides program monitoring and support, contract oversight, data ... Data Management, Analysis, and Compliance * Provides quarterly assessments and forecasts of fiscal ...

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All JobsContract Program Analyst JobsContract Program Analyst Jobs in Philadelphia, PA

Contract Program Analyst information

See Philadelphia, PA salary details

$37.3K

$90K

$132.7K

How much do contract program analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for contract program analyst in Philadelphia, PA is $89,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,600.00 and $117,100.00 per year, depending on experience, location, and employer.

What is a contract program analyst?

Contract Program Analysts are professionals who evaluate, monitor, and manage contracts within an organization, often in government or large corporations. They ensure that contracts are compliant with applicable regulations, track contract performance, and analyze data to recommend improvements. Their work involves collaborating with procurement, legal, and project management teams to support organizational goals and efficient use of resources. Contract Program Analysts help mitigate risks and maximize the value derived from contracts.

What are the key skills and qualifications needed to thrive as a contract program analyst?

To thrive as a Contract Program Analyst, you need strong analytical skills, proficiency in contract management principles, and typically a degree in business, finance, or a related field. Familiarity with procurement systems, contract management software, and sometimes certifications like Certified Federal Contracts Manager (CFCM) are valuable. Attention to detail, problem-solving abilities, and effective communication help you excel in interpreting contract terms and collaborating with stakeholders. These skills are crucial for ensuring compliance, optimizing contract performance, and supporting organizational objectives.

What are some common challenges faced by contract program analysts, and how can they be addressed?

Contract Program Analysts often encounter challenges such as managing tight deadlines, ensuring compliance with complex regulations, and coordinating with multiple stakeholders. To address these issues, strong organizational and communication skills are essential, along with a solid understanding of federal or organizational acquisition processes. Leveraging project management tools and maintaining open lines of communication with contracting officers, program managers, and vendors can help streamline workflows and prevent bottlenecks.

What are the most commonly searched types of Program Analyst jobs in Philadelphia, PA?

The most popular types of Program Analyst jobs in Philadelphia, PA are:

What are popular job titles related to Contract Program Analyst jobs in Philadelphia, PA?

For Contract Program Analyst jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Contract Program Analyst jobs in Philadelphia, PA look for?

The top searched job categories for Contract Program Analyst jobs in Philadelphia, PA are:

Contract Program Analyst jobs near you

Senior Channel Analyst

Business Processing Solutions, LLC

Philadelphia, PA • On-site

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Join Our Team at Duncan Solutions, LLC
Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.
WORK LOCATION
This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration.
Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
PAY TRANSPARANCY
This role will offer $75,000 - $95,000 annually, depending on experience, skills, and location.
Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.
WORKING HOURS
Monday-Friday 8:00 AM - 5:00 PM
POSITION SUMMARY
The Senior Channel Analyst is responsible for developing, managing, and optimizing communications delivered across all customer-facing channels, including direct mail, email, and text/SMS. This role plays a critical part in ensuring the quality, consistency, and compliance of communications across the organization's Parking, Tolling, and Municipal Collections contracts. The ideal candidate brings a strategic mindset to language assessment and template development, paired with a rigorous analytics orientation to measure channel effectiveness and drive continuous improvement across all outreach programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Omni-Channel Strategy & Execution
  • Design, manage, and optimize outbound communications across direct mail, email, and text/SMS channels in support of collections and processing contract requirements.
  • Develop and maintain a unified channel calendar that coordinates all communication touchpoints across Parking, Tolling, Municipal Collections, and other client types.
  • Collaborate with internal stakeholders and vendors to align channel strategies with contract-specific compliance, volume, and timing requirements.
  • Identify and implement new channel strategies, initiatives, and delivery methods to enhance customer engagement and collections performance.
  • Ensure adherence to outreach schedules to eliminate delivery slippage and maintain budgetary compliance.

Language Assessment & Template Development
  • Assess and evaluate messaging language for compliance, clarity, effectiveness, and brand alignment across all communication channels.
  • Develop, maintain, and govern a library of approved communication templates for direct mail, email, and SMS, ensuring consistency and regulatory compliance.
  • Recommend and implement content enhancements to improve customer response rates, readability, and overall campaign engagement.
  • Partner with legal, compliance, and operations teams to review and approve new or revised template language.
  • Lead A/B and test-and-control content experiments to validate messaging effectiveness and inform template iteration.

Reporting & Analytics
  • Build and maintain dashboards and reporting frameworks that track performance across all omni-channel communications, including delivery rates, response rates, pay rates, and opt-out metrics.
  • Conduct in-depth analysis of channel performance using test and control segments to identify trends, recommend improvements, and optimize results.
  • Deliver regular and ad hoc performance reports to senior management, translating data insights into actionable recommendations.
  • Monitor campaign results and operational processes to ensure compliance and performance objectives are achieved across all client programs.
  • Analyze cost-per-contact and ROI across channels to support budget planning and vendor negotiations.

Vendor & Project Management
  • Coordinate with direct mail, email, and SMS vendors to ensure timely production, delivery, and inventory management of all outreach materials.
  • Maintain strong vendor relationships and ensure all contractual obligations are met.
  • Lead cross-functional projects and initiatives supporting channel strategy goals, with minimal direction required.
  • Identify opportunities to reduce expenses and explore new delivery methods to enhance efficiency and effectiveness.

What You'll Need to Succeed
  • Demonstrated experience managing communications across at least two of the following channels: direct mail, email, and text/SMS.
  • Proven experience in template development, content governance, or communications quality management.
  • Strong background in reporting and analytics, with experience building dashboards and synthesizing data into actionable insights.
  • Experience supporting Parking, Tolling, or Municipal Collections programs is a strong plus.
  • Proficiency in omni-channel communications platforms and tools, including SendGrid and Amazon SES (email), Twilio and Amazon SNS (SMS), as well as direct mail management systems.
  • Strong analytical skills with experience in Excel, SQL, Databricks, or similar tools.
  • Exceptional written communication skills with a keen eye for language, tone, and compliance-sensitive messaging.
  • Highly organized with strong attention to detail and the ability to manage multiple projects and deadlines simultaneously.
  • Ability to assess and interpret campaign data to inform strategic decisions and communicate findings to non-technical audiences.

EDUCATION / EXPERIENCE / SKILLS
  • High school diploma or GED required.
  • 3-5 years of experience in multi-channel or omni-channel marketing, communications, or customer outreach operations.

PREFERRED
  • 3-5 years of experience in collections, financial services, government processing, or a related regulated industry preferred.
  • Vendor management experience required; experience managing print, email, or SMS fulfillment partners preferred.
  • Working knowledge of consumer communication regulations (TCPA, FDCPA) as applicable to collections outreach preferred.

Physical Demands and Working Conditions
  • This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE OFFER
Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:
Medical, Dental, & Vision Insurance
  • Medical, Dental, & Vision Insurance
  • Healthcare & Dependent Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA) with Employer Contribution
  • Company Paid Life and AD&D Insurance
  • Company Paid Short- & Long-Term Disability
  • Employee Assistance Program (EAP)
  • 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off
  • 10 Company Holidays
  • PTO Accrual
  • Sick Time Accrual
  • Parental Leave
  • Jury Duty
  • Military Leave
  • Bereavement

Other Voluntary Benefits
  • Life and AD&D Insurance for Employees/Spouse/Child(ren)
  • Critical Illness
  • Accident Insurance
  • Dependent Care Flexible Spending Account (DCFSA)

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.
Please visit our website to learn more about us https://www.duncansolutions.com/
To view all of our current job opportunities, please visit
https://businessprocessingsolutions.bamboohr.com/careers

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