Contract Operations Manager Jobs in Ontario (NOW HIRING)

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100+ years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Facility Management & Operations team is expanding! We are seeking committed, collaborative professionals who are eager to contribute to a hardworking and innovative team. We currently have a Site Operations Manager position available in the Ashton, Ontario area.

The Site Operations Manager position typically reports directly to the Division Manager, FMO or designate. This role focuses on operational execution, team leadership, and service excellence, ensuring all contractual obligations and client expectations are consistently met.

Responsibilities include but are not limited to:

• Lead daily facility operations to ensure efficient delivery of maintenance, janitorial, security, and support services
• Supervise and develop onsite staff, including scheduling, training, and performance management Ensure service quality and compliance with established standards, KPIs, and client expectations
• Oversee building systems and maintenance activities, including HVAC, electrical, plumbing, and repairs
• Manage health, safety, and regulatory compliance to maintain a safe work environment and meet all legal requirements
• Coordinate and oversee vendors and subcontractors, ensuring performance, cost-effectiveness, and contract compliance
• Allocate resources effectively, including labor, equipment, and materials, to meet operational needs
• Develop and manage operational budgets, controlling costs across maintenance, repairs, and services
• Drive customer service excellence, responding to occupant requests and resolving issues promptly
• Maintain strong client relationships, serving as the primary point of contact for site-related matters
• Other duties as required

COMPETENCY REQUIREMENTS

• Change Orientation
• High Attention to Detail
• Communicates Effectively
• Continuous Learning
• Customer Focus
• Holds Self and Others Accountable
• Problem Solving and Innovation
• Teamwork and Collaboration
• Values and Respects Others
• Maximizes Business Performance and Team Effectiveness

EDUCATION REQUIREMENTS

• Post-secondary education in Facility Management, Engineering, Trades, or a related field (or equivalent experience)
• Facilities Management or project management certifications (e.g., FMP, PMP) are considered assets

WORK EXPERIENCE REQUIREMENTS

• 5-10 years of progressive experience in facility operations or building management
• Experience managing teams in a complex, multi-service environment (union experience considered an asset)
• Strong knowledge of building systems (HVAC, electrical, mechanical)
• Demonstrated experience managing vendors and service contracts
• Familiarity with health & safety regulations and compliance requirements
• Experience working within contract-based or KPI-driven environments is considered an asset

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Effective communication and stakeholder management
• Financial acumen with budget management experience
• Proficiency with CMMS systems and Microsoft Office tools
• Ability to operate in secure or regulated environments

Due to contractual requirements, candidates must be Canadian Citizens who are able to obtain and maintain a Secret clearance (Canadian Citizen with 10 years of continuous residency within Canada).

The expected salary range for this role is between $95,000 - $110,000 per year. The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald's total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.

Black & McDonald welcomes and encourages applications from persons with accessibility accommodation requirements. Accessibility accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process.

If you are an existing Black & McDonald employee, please notify your supervisor of your interest and intent to apply before applying.