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Job Summary

We are seeking a detail-oriented and customer-focused Business Support Analyst to support all aspects of account coordination related to scrap purchase and sales contracts and other Metals Recycling business processes. This role serves as a key liaison between Commercial, Operations, Logistics, Accounting, vendors, and customers to ensure accurate, timely, and reliable execution of business activities while delivering exceptional customer service.

Reporting directly to the Business Support Supervisor, the Business Support Analyst will coordinate cross-functional processes, drive compliance and operational excellence, mitigate risk, and support continuous improvement initiatives across the business.

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Key Responsibilities Customer & Vendor Relationship Management

• Serve as the primary point of contact for vendors and customers.
• Coordinate cross-functional teams to deliver an exceptional customer experience.
• Build and maintain strong business relationships while effectively managing communications, inquiries, and issue resolution.
• Facilitate customer reviews and account reconciliations on a weekly, monthly, and quarterly basis.

Process Coordination & Compliance

• Collaborate with Commercial, Operations, Logistics, Accounting, and Shared Services teams to support end-to-end business processes.
• Identify process gaps and opportunities for improvement while ensuring policy compliance and strong internal controls.
• Proactively assess and communicate potential risks, control weaknesses, or non-compliance concerns.
• Maintain supporting documentation to meet audit, compliance, and record retention requirements.
• Coordinate the review and maintenance of departmental process documentation and operating procedures.

Financial & Contract Administration

• Validate pricing, process payables, and reconcile account statements.
• Audit scrap tickets and reconcile transactions against vendor payment schedules and SAP reports.
• Create, maintain, and analyze purchase contracts.
• Manage account adjustments, pricing disputes, and cost recovery programs.
• Coordinate sales order processing from setup through credit utilization, receivable reconciliation, and dispute resolution.
• Ensure tax documentation is accurately maintained and applied to billings in accordance with regulatory requirements.

Account & Inventory Management

• Coordinate the setup and maintenance of vendor and customer accounts.
• Grant and manage customer access to self-service portals.
• Track and reconcile inventory activity for multiple off-site locations.
• Handle large volumes of confidential and time-sensitive information with accuracy and discretion.

Systems & Continuous Improvement

• Support export sales coordination, tracking, and reporting.
• Partner with business stakeholders to identify operational requirements, system enhancements, and process improvements.
• Troubleshoot system-related issues and provide subject matter expertise.
• Assist with the implementation of system upgrades and process changes.
• Lead and support special projects focused on improving efficiency, strengthening controls, enhancing data integrity, and reducing risk.

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Qualifications Education

• University degree or College diploma in Business Administration, Accounting, Finance, or a related field preferred.

Experience & Skills

• 1-2 years of experience in a related business support, accounting, finance, customer service, or administrative role preferred.
• Strong understanding of accounting and financial principles.
• Advanced proficiency in Microsoft Excel; SAP experience is considered an asset.
• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to build relationships across multiple stakeholder groups.
• Effective networking, collaboration, and interpersonal skills.
• Exceptional analytical, problem-solving, and organizational abilities.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-motivated, detail-oriented, and committed to continuous improvement.

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Compensation & Benefits

We offer a competitive compensation package, including:

• Medical Insurance
• Dental Coverage
• 401(k) Retirement Plan
• Basic Life & Accidental Life Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program

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Join our team and play a vital role in supporting our Metals Recycling operations through exceptional customer service, process excellence, and business support expertise.