ZipRecruiter

Log In

1

Contract Help Desk Jobs in Colorado (NOW HIRING)

Sharp Solutions Inc

Service Desk L1

Denver, CO

$20.50 - $28/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experienceExperiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO

$20.50 - $28/hr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Workato

Deal Desk Manager

Denver, CO · On-site

Provide ongoing training and guidance to Sales teams on quoting, pricing, and contract negotiation best practices * Keep leadership informed on deal desk health, open risks, and outstanding items ...

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

What We are Looking For: We're looking for a Deal Desk Analyst to manage and streamline our end-to ... Act as the go-to resource for reps needing help with quotes and contracts. * Provision SaaS ...

Airlock Digital

Deal Desk Analyst

Denver, CO · On-site

$107K - $133K/yr

What We are Looking For: We're looking for a Deal Desk Analyst to manage and streamline our end-to ... Act as the go-to resource for reps needing help with quotes and contracts. * Provision SaaS ...

Datadog

Deal Desk Analyst - US West

Denver, CO · Hybrid

$21 - $28.75/hr

As a Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team. This ...

previous pagenext page

Showing results 21-40

All JobsContract Help Desk JobsContract Help Desk Jobs in Colorado

Contract Help Desk information

What are the most commonly searched types of Help Desk jobs in Colorado?

The most popular types of Help Desk jobs in Colorado are:

What cities in Colorado are hiring for Contract Help Desk jobs?

Cities in Colorado with the most Contract Help Desk job openings:

Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Service Desk L1

Sharp Solutions Inc

Denver, CO

$20.50 - $28/hr

Full-time

Re-posted 4 days ago

Job description


Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team. This is a full-time on-site position in Denver, Colorado
JOB RESPONSIBILITIES
Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.
Routine Duties/Job Requirements:

  • Create service requests and accurately categorize and prioritize them based on the defined rating scale.
  • Manage service request queues for all support teams.
  • Track calls and service requests, ensuring phone calls are answered within 30 seconds at least 90% of the time.
  • Troubleshoot incidents and problems efficiently.
  • Communicate effectively with strong customer service skills.
  • Place and track trouble calls with external service providers as needed.
  • Create, modify, and deactivate user accounts.
  • Identify, document, and maintain problem resolutions.
  • Follow Knowledge-Centered Support (KCS) methodology.
  • Adhere to Total Contact Ownership principles.
  • Develop and maintain operational and knowledge management documentation within the Service Desk Tier 1 system.
  • Respond to all assigned calls and messages based on urgency and time received.
  • Close assigned tickets within defined timelines and follow up with customers to ensure complete satisfaction.


Qualifications
1 year of help desk support experience
Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive
Strong written and oral communication skills and ability to talk to anyone across an organization.
Analytical skills and be a creative self-starter with the ability to work both independently and as a team player


SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

Apply