ZipRecruiter

Log In

1

Contract Help Desk Technician Jobs in Puerto Rico

BDO USA

Technical Support Engineer I

San Juan, PR · On-site

Works with senior members of the team to help determine possible incident trends * Participates in ... Adheres to the Service Desk call center schedule as required by the Service Desk manager ...

New

Column Technical Services

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

Column Technical Services

IT Support Technician

San Juan, PR · On-site

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

JLL

Hard Services Manager

Gurabo, PR · On-site

... help shape a brighter way forward. Job Title Hard Services Supervisor Job Summary The lead Hard ... O. system and MRO stockroom operations. * Assist in negotiating service contracts under the ...

JLL

Hard Services Manager

Gurabo, PR · On-site

... help shape a brighter way forward. Job Title Hard Services Supervisor Job Summary The lead Hard ... O. system and MRO stockroom operations. * Assist in negotiating service contracts under the ...

previous pagenext page

Showing results 21-40

All JobsContract Help Desk Technician JobsContract Help Desk Technician Jobs in Puerto Rico

Contract Help Desk Technician information

What is a contract help desk technician?

Contract Help Desk Technicians are IT professionals who provide technical support to users, typically on a temporary or project-based contract. They assist with troubleshooting hardware and software issues, resolving network problems, and responding to service requests either remotely or in-person. Unlike full-time staff, contract technicians are usually employed for a specific duration or to address particular business needs, offering flexibility to organizations needing short-term technical assistance.

What types of support issues does a contract help desk technician typically handle, and how do they prioritize requests?

Contract Help Desk Technicians commonly resolve a range of technical issues, including password resets, software installations, hardware troubleshooting, and connectivity problems. They usually receive requests via ticketing systems, email, or phone, and must quickly assess the urgency and impact of each issue. Prioritization is based on factors such as the number of users affected, severity of the problem, and business impact, ensuring critical issues are addressed first. Technicians often collaborate closely with other IT staff to escalate complex problems or coordinate solutions, making strong communication and organizational skills essential.

What are the key skills and qualifications needed to thrive as a contract help desk technician, and why are they important?

To thrive as a Contract Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic IT service management (ITSM) platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, high user satisfaction, and minimal downtime for organizations.

What is the difference between Contract Help Desk Technician vs Contract IT Support Specialist?

AspectContract Help Desk TechnicianContract IT Support Specialist
CertificationsCompTIA A+, HDI-SAT, Microsoft certificationsCompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentHelp desk, remote or on-site support, fast-pacedTechnical support, troubleshooting, system maintenance
Employer & Industry UsageIT service providers, corporate IT departmentsIT consulting firms, enterprise IT teams
Common Search & ComparisonYesYes

The Contract Help Desk Technician primarily handles user support and troubleshooting via help desk systems, often focusing on end-user issues. The Contract IT Support Specialist may have a broader technical role, including system maintenance and network support. Both roles require similar certifications and are used in similar environments, but the Help Desk Technician is more user-focused, while the Support Specialist may handle more complex technical tasks.

What are the most commonly searched types of Help Desk Technician jobs in Puerto Rico?

The most popular types of Help Desk Technician jobs in Puerto Rico are:

Contract Help Desk Technician jobs near you

Technical Support Engineer I

BDO USA

San Juan, PR • On-site

Full-time

Retirement

Posted 3 days ago

New

BDO USA rating

8.2

Company rating: 8.2 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

9th of 23 rated bookkeepers and accountants

Job description


Job Summary:
The Technical Support Engineer I role is responsible for delivering quality customer service to the Firm by providing accurate technical assistance in the resolution of incidents via phone and ticketing system. In this role, the Technical Support Engineer I is charged with participation in the Incident Management process and continual process improvement working with senior members of the team to make improvement recommendations. Additionally, the Technical Support Engineer I must maintain up to date knowledge of current systems and hardware to ensure correct and consistent application of firm-wide policies and procedures. An alternative work schedule, on-call work and weekends are occasionally required. Moderate amount of travel may be required related to projects, training or support for several days at a time.
Job Duties:
  • Provides technical support for all service tickets entering the Service Desk
  • Gathers all relevant information about an incident or problem to correctly identify and categorize the issue
  • Uses the Knowledgebase system to determine the root cause of a problem
  • Evaluates issues and escalates as needed to a higher level or other resource as appropriate using the provided Service Desk Process manual
  • Assists with system configuration and diagnostics, hardware and software diagnostics, and processing requests for hardware repair or replacement
  • Ensures that all documented processes are adhered to and departmental compliance is achieved
  • Works with senior members of the team to help determine possible incident trends
  • Participates in the Incident/Problem Management activities as needed
  • Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
  • Creates technical documentation and FAQs for addition to the knowledgebase
  • Adheres to the Service Desk call center schedule as required by the Service Desk manager, acknowledging and conforming to schedule changes as required
  • Reports for After Hours Support duty by roster for out of hours emergency on-call support
  • Works with senior technical resources to performs secondary level investigation and resolution of Incidents
  • Develops workarounds and interim solutions for reported issues to minimize user disruption
  • Reviews active problem tickets to ensure updated work-arounds and fixes are applied properly
  • Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident handling process
  • Reviews and improves the accuracy and content of the Knowledgebase
  • Communicates with EUS staff and management any news on issues, changes and updates that relate to business line applications
  • Prepares and delivers training for the Service Desk on business line application product versions and changes at the direction of EUS Management
  • Other duties as required.

Supervisory Responsibilities:
  • N/A

Qualifications, Knowledge, Skills and Abilities:
Education:
  • High school diploma/GED, required
  • Bachelor degree and / or equivalent experience, preferred

Experience:
  • Technical Support or Customer Service Industry experience, preferred
  • More than two (2) years of experience in technical support environment or other qualifying experience, required
  • More than two (2) years of experience as a Desktop Support Technician, preferred

License/Certifications:
  • Microsoft Certified Professional, preferred (MCP)
  • Microsoft Certified Desktop Support Technician, preferred (MCDST)
  • Microsoft Certified IT Professional preferred, (MCITP)
  • Laptop/Desktop hardware technician certification, preferred

Software:
  • Microsoft Windows 10 or higher Operating System
  • Microsoft Office Suite 2016 or higher
  • Adobe Acrobat Standard
  • McAfee Desktop Suite
  • VPN software

Language:
  • English

Other Knowledge, Skills & Abilities:
  • Excellent interpersonal and customer relationship skills
  • Strong problem-solving and technical troubleshooting skills
  • Ability to learn quickly in an ever-changing environment
  • Capable of working well under pressure while dealing with unexpected problems in a professional manner
  • Strong oral and written communication skills, including the ability to communicate and interact with all levels of employees and management.
  • Capable of successfully multi-tasking while working independently or within a group environment
  • Capacity to effectively instruct end users in the use of equipment and/or software by providing advice regarding policies and procedures
  • Capacity to travel on a moderate basis (20%)

About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!

What BDO USA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

BDO logo

About BDO

Sourced by ZipRecruiter

At BDO, culture is the first order of business. We succeed when we cultivate a conscious and caring corporate culture that puts people at the center of everything we do. In essence, the business of our business is to help people thrive every day. This mindset powers our growth by supporting the development of our people, the success of our clients, and the betterment of our communities. It means taking an expansive view of what’s possible, and committing ourselves to achieving exceptional outcomes. At BDO, we are cultivating a culture where our professionals thrive in their work of providing middle market leaders with insight-driven perspectives and assurance, tax and advisory services, helping companies take business as usual to better than usual.

Industry

Administrative assistance services and accounting services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

View All BDO Jobs

Apply