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Quality Assurance & Field Auditor

Service Delivery Department

Locations:

• East Coast Region (Remote with Extensive Travel)
• West Coast Region (Remote with Extensive Travel)

Reports To: VP of Operations

Position Summary

The Quality Assurance & Field Auditor serves as an independent operational auditor responsible for evaluating station performance across all TFG Aviation companies and service lines. This role protects operational excellence by conducting announced and unannounced audits that assess compliance with customer expectations, contractual requirements, company policies, regulatory standards, and industry best practices.

The Quality Assurance & Field Auditor provides objective evaluations of operational execution, identifies operational risks before they impact customers, and partners with station leadership to develop corrective action plans that improve performance, safety, security, and service quality.

This position requires extensive travel and serves as the eyes and ears of the Service Delivery organization across the United States.

Essential Responsibilities

Operational Auditing

• Conduct announced and unannounced operational audits at assigned stations.
• Evaluate station performance using standardized audit tools and scoring methodologies.
• Perform comprehensive assessments across all operational departments and lines of business.
• Observe live operations during all shifts, including overnight, weekends, and holidays when necessary.
• Validate operational execution against company standards and customer expectations.

Quality Assurance

Evaluate compliance with company quality standards including:

• Aircraft appearance standards
• Cabin cleaning quality
• Exterior aircraft cleaning quality
• Cargo operations
• Passenger service operations
• Janitorial operations
• Ground support operations
• Equipment condition
• Facility cleanliness
• Uniform compliance
• Professional appearance
• Customer service standards
• Operational readiness
• Documentation accuracy

Regulatory & Security Compliance

Audit compliance with applicable regulations including:

• TSA security requirements
• FAA operational requirements
• OSHA workplace safety regulations
• DOT regulations (where applicable)
• Airport Authority requirements
• SIDA badge compliance
• Air Operations Area (AOA) procedures
• Hazard communication
• PPE compliance
• Lockout/Tagout procedures
• Bloodborne Pathogens
• Emergency response procedures
• Incident reporting requirements
• Environmental compliance, including Regulated Waste CBP procedures

Contract & Customer Compliance

Assess compliance with:

• Customer Standard Operating Procedures
• Statements of Work
• Contractual service requirements
• Service Level Agreements (SLAs)
• Key Performance Indicators (KPIs)
• Airline-specific operational standards
• Customer audit readiness

Risk Identification

Identify operational risks including:

• Safety hazards
• Security vulnerabilities
• Financial exposure
• Compliance deficiencies
• Training gaps
• Staffing concerns
• Equipment deficiencies
• Documentation issues
• Customer service risks
• Process failures

Escalate significant findings immediately to Service Delivery Leadership.

Reporting & Documentation

• Prepare comprehensive audit reports following each station visit.
• Assign findings based on severity and operational risk.
• Develop executive summaries highlighting critical issues.
• Maintain detailed documentation supporting audit findings.
• Track corrective actions through completion.
• Monitor recurring trends across the network.
• Produce regional and enterprise-wide audit dashboards.

Continuous Improvement

• Partner with operational leaders to improve station performance.
• Recommend best practices and standardized operating procedures.
• Identify opportunities for operational efficiency.
• Share successful practices across multiple stations.
• Support continuous improvement initiatives.
• Participate in company operational excellence projects.

Training & Coaching

• Provide operational coaching during station visits.
• Educate leaders on compliance expectations.
• Reinforce company operational standards.
• Assist with corrective action planning.
• Support implementation of new operational procedures.

Areas of Audit Responsibility

The Quality Assurance & Field Auditor may audit any operational function including:

• Aircraft Cabin Cleaning
• Aircraft Exterior Cleaning
• Passenger Services
• Cargo Operations
• Mail Operations
• Janitorial Services
• Ground Support Services
• Ground Service Equipment
• Safety Programs
• Security Programs
• Human Resources Compliance
• Training Compliance
• Environmental Programs
• Fleet & Equipment
• Facilities
• Operational Documentation

Qualifications

Required

• Bachelor's degree in Aviation Management, Business Administration, Operations Management, Safety, or related field, or equivalent operational experience.
• Minimum 5 years of aviation operations leadership experience.
• Experience managing airport operations across multiple service lines.
• Strong understanding of TSA, FAA, OSHA, and airport regulatory requirements.
• Experience conducting operational inspections, audits, or compliance reviews.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Valid driver's license.
• Ability to obtain and maintain all required airport badges and security clearances.
• Ability to travel up to 90% of the time.

Preferred

• Certified Quality Auditor (CQA)
• ASQ Quality certifications
• OSHA 30 Certification
• Aviation Safety certification
• Lean Six Sigma certification
• ISO auditing experience
• Multi-station operational leadership experience
• Airline or aviation service provider experience

Physical Requirements

• Frequent air travel.
• Ability to work in varying weather conditions.
• Ability to stand and walk for extended periods.
• Ability to climb aircraft stairs.
• Ability to enter secured airport areas.
• Ability to lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to work flexible schedules including nights, weekends, and holidays.

Performance Measures

Performance will be evaluated based on:

• Audit completion rate
• Audit quality and accuracy
• Timeliness of audit reports
• Corrective action closure rate
• Reduction in repeat findings
• Customer audit readiness
• Regulatory compliance scores
• Station performance improvement
• Risk identification effectiveness
• Operational trend reporting
• Leadership feedback
• Service Delivery support

Travel Requirements

• Up to 90% nationwide travel.
• Frequent overnight and long-term travel.
• Ability to respond to high-priority operational issues with short notice.
• Travel across all TFG Aviation operating locations.

Why This Role Matters

The Quality Assurance & Field Auditor serves as a trusted advisor to the Service Delivery department by ensuring every TFG Aviation station consistently delivers safe, secure, compliant, and exceptional service. Through independent operational assessments and continuous improvement efforts, this role helps protect our customers, our employees, our contracts, and our reputation while driving operational excellence across the enterprise.