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Contract Customer Success Manager Edtech Jobs in Minnesota

Acxiom

Customer Success Manager - Adobe

Saint Paul, MN · On-site

The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics ...

New

Hoxhunt

Customer Success Manager, SMB

Minneapolis, MN · On-site

$110K - $112K/yr

As our Customer Success Manager, you will play a critical role in scaling our operations and ... EdTech Companies, and featured for our innovation in major publications like Fast Company ...

Hoxhunt

Customer Success Manager, SMB

Minneapolis, MN · On-site

$100K - $112K/yr

As our Customer Success Manager, you will play a critical role in scaling our operations and ... EdTech Companies, and featured for our innovation in major publications like Fast Company ...

NetSPI Inc.

Senior Customer Success Manager

Minneapolis, MN · On-site

$100 - $140/hr

Join the mission as Senior Customer Success Manager. We're looking for an individual to serve as a strategic advisor and customer advocate for a portfolio of complex accounts. You will translate each ...

Vontier

Lead Customer Success Manager

Saint Paul, MN · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

Vontier

Lead Customer Success Manager

Minneapolis, MN · On-site

$96K - $124K/yr

We are looking for a dynamic and strategic Senior Customer Success Manager to join our growing team -- someone who thrives at the intersection of technology, business strategy, and relationship ...

New

NetSPI

Senior Customer Success Manager

Minneapolis, MN · On-site +1

Join the mission as Senior Customer Success Manager. We're looking for an individual to serve as a strategic advisor and customer advocate for a portfolio of complex accounts. You will translate each ...

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All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech JobsContract Customer Success Manager Edtech Jobs in Minnesota

Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Minnesota?

The most popular types of Customer Success Manager Edtech jobs in Minnesota are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Minnesota?

For Contract Customer Success Manager Edtech jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Contract Customer Success Manager Edtech jobs in Minnesota look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs in Minnesota are:

What cities in Minnesota are hiring for Contract Customer Success Manager Edtech jobs?

Cities in Minnesota with the most Contract Customer Success Manager Edtech job openings:

Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in Minnesota as of June 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.

Senior Customer Success Manager

SPS COMMERCE, Inc.

Minneapolis, MN • On-site

$76K - $118K/yr

Full-time

Posted 25 days ago

SPS Commerce rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

33rd of 247 rated software companies

Job description

Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
Position Summary: We are seeking a Sr. Customer Success Manager to join our Customer Success Team. In this role, you will ensure an outstanding customer experience throughout the customer's lifecycle by understanding and aligning with their strategic goals. You will lead post-sales efforts to build successful and repeatable processes that deliver value and leverage your proficiency in SPS Commerce products to drive customer adoption and success. Additionally, you will identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources.
Key Responsibilities:
  • Develop a deep understanding of customers' business models, build relationships, and serve as a trusted adviser to ensure successful partnerships.
  • Create plans outlining critical success factors, metrics, targets, and recommendations to address customers' strategic goals and business challenges.
  • Deliver the revenue recovery service efficiently and effectively, ensuring customer satisfaction, retention, and long-term value.
  • Monitor account performance, keep projects on track, and implement structured programs to drive adoption at low-usage accounts.
  • Identify and execute opportunities to increase contract value by expanding scopes and/or cross-selling other retailers or services.
  • Maintain accurate forecasts of expansion revenue and renewal pipelines; report to leadership on progress vs. Targets.
  • Build strong relationships with decision-makers across finance, operations, and supply chain teams to drive adoption of new services.

Required Qualifications:
  • Bachelor's degree or equivalent combination of education and experience, with 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management).
  • Experience within a SaaS environment or have SaaS clients
  • Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews.
  • Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.
  • Comfortable working in a fast-paced environment, with strong listening skills and the ability to quickly assess changing priorities. Experience driving organization-wide initiatives is preferred

Location:
This role follows a hybrid work model, with regular in-office presence required at our Minneapolis or Toronto office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $76,700- $118,900. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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