About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
The Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering ...
The Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering ...
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
About the role We are looking for a Customer Service Representative I to join our growing team! What you'll do here: * Answer incoming phone calls by demonstrating unparalleled customer service.
Customer Service Representative (1 year contract) Location: Anjou, Qc or Toronto, ON Work Schedule : Monday to Friday (Hybrid, 1 day a week from office in Anjou Qc or Toronto ON) Reports to: Customer ...
Customer Service Representative (1 year contract) Location: Anjou, Qc or Toronto, ON Work Schedule : Monday to Friday (Hybrid, 1 day a week from office in Anjou Qc or Toronto ON) Reports to: Customer ...
Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering ...
Our Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering ...
Come join Eden Park a Bilingual Customer Service Representative About the role: * Providing exceptional and professional service on every interaction and building rapport with our customers
Come join Eden Park a Bilingual Customer Service Representative About the role: * Providing exceptional and professional service on every interaction and building rapport with our customers
Customer Service Representative - Repentigny
CA$22.50 - CA$28.33/hr
At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a ...
Customer Service Representative - Repentigny
CA$22.50 - CA$28.33/hr
At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a ...
Ranger Design is seeking a dynamic and customer-focused Customer Service Representative to join our team, supporting Prime Design, a leading provider of ladder racks and upfitting solutions.
Quick apply
Ranger Design is seeking a dynamic and customer-focused Customer Service Representative to join our team, supporting Prime Design, a leading provider of ladder racks and upfitting solutions.
Identifies customer needs and provides advice and guidance regarding financial solutions that are ... contract for service to submit resumes.
Identifies customer needs and provides advice and guidance regarding financial solutions that are ... contract for service to submit resumes.
French Speaking Customer Service Representative
Quebec, QC · On-site
CA$20 - CA$21/hr
We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...
Quick apply
French Speaking Customer Service Representative
Quebec, QC · On-site
CA$20 - CA$21/hr
We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and ...
As a Customer Service Representative, you will have the opportunity to provide internal and external customer service, including order and claim management. On a daily basis, you will coordinate with ...
As a Customer Service Representative, you will have the opportunity to provide internal and external customer service, including order and claim management. On a daily basis, you will coordinate with ...
Planet Fitness PT Customer Service Representative
Fort Mill, SC · On-site
CA$11/hr
Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team started as an entry level team member! * Competitive pay and schedule hourly increases at 180 days, 1 ...
Planet Fitness PT Customer Service Representative
Fort Mill, SC · On-site
CA$11/hr
Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team started as an entry level team member! * Competitive pay and schedule hourly increases at 180 days, 1 ...
Our supportive leaders are looking for talented customer service individuals that will: * Help Clients and advisors with questions about our products, services, policies and claims through inbound ...
Our supportive leaders are looking for talented customer service individuals that will: * Help Clients and advisors with questions about our products, services, policies and claims through inbound ...
Our supportive leaders are looking for talented customer service individuals that will: * Help Clients and advisors with questions about our products, services, policies and claims through inbound ...
Our supportive leaders are looking for talented customer service individuals that will: * Help Clients and advisors with questions about our products, services, policies and claims through inbound ...
Contract Customer Service Representative information
See Quebec salary details
$10.58 - $11.78
6% of jobs
$11.78 - $12.98
0% of jobs
$12.98 - $14.18
5% of jobs
$15.14 is the 25th percentile. Wages below this are outliers.
$14.18 - $15.38
17% of jobs
$15.38 - $16.59
7% of jobs
The median wage is $17.60 / hr.
$16.59 - $17.79
17% of jobs
$17.79 - $18.99
13% of jobs
$19.92 is the 75th percentile. Wages above this are outliers.
$18.99 - $20.19
13% of jobs
$20.19 - $21.39
11% of jobs
$21.39 - $22.60
7% of jobs
$22.60 - $23.80
4% of jobs
$10
$18
$23
How much do contract customer service representative jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for contract customer service representative in Quebec is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.67 per hour, depending on experience, location, and employer.
What is a contract customer service representative?
A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.
What are the key skills and qualifications needed to thrive as a contract customer service representative?
To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.
What are some typical challenges faced by contract customer service representatives, and how can they be effectively managed?
Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.
What is the difference between Contract Customer Service Representative vs Customer Service Associate?
| Aspect | Contract Customer Service Representative | Customer Service Associate |
|---|---|---|
| Credentials | Typically requires similar skills, often with some experience in customer support | Usually entry-level, with basic communication skills |
| Work Environment | Temporary or project-based, often remote or call center settings | Permanent, in-store or call center settings |
| Employer & Industry Usage | Used by companies hiring short-term or project-based support staff | Common in retail, telecom, and service industries |
| Search & Comparison Intent | Often compared for temporary roles or project-based work | More general, for ongoing customer support roles |
The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.
Can I work in a call center as a contract customer service representative without experience?
Contract customer service representatives often do not need prior experience, as many companies provide training on their systems and customer interaction protocols. Strong communication skills, a positive attitude, and basic computer knowledge are typically sufficient to start in this role, especially for entry-level positions. However, some employers may prefer candidates with previous customer service or call center experience.
How to get hired as a contract customer service representative?
To get hired as a contract customer service representative, candidates should have strong communication skills, prior customer service experience, and familiarity with CRM software. Applying through online job boards, tailoring resumes to highlight relevant skills, and demonstrating flexibility for remote or temporary work can improve chances of hiring. Some roles may require a background check or specific certifications depending on the employer.
What are the most commonly searched types of Customer Service Representative jobs in Quebec?
The most popular types of Customer Service Representative jobs in Quebec are:
What cities in Quebec are hiring for Contract Customer Service Representative jobs?
Cities in Quebec with the most Contract Customer Service Representative job openings:
Full-time
Life, Retirement
Re-posted 18 days ago
Job description
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
43,600 - 53,200Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
5%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We are looking for a Customer Service Representative I to join our growing team!
What you'll do here:
- Answer incoming phone calls by demonstrating unparalleled customer service.
- Respond to customer questions and adjust related to their customer's account.
- Promote self-service by helping and guiding customers through the various tools available online or on their mobile application.
- Send documents or copies of policies to clients.
- Respond to the various customer needs related such as answering general questions, proceeding with re-enrollment after a cancellation and solving problems encountered by customers.
What you bring to the table:
- At least 6 months of experience
- Demonstrated skills with computer systems and applications (Apple, Androids)
- Experience in a call centre environment (asset)
- Autonomy, dynamism and strong communication skills
- Good computer skills - Microsoft Office Suite and others
- [Bilingual (French and English)] - Requires answering calls and providing service to an English-speaking clientele on a regular
basis.
No Canadian work experience required however must be eligible to work in Canada.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
About Intact
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Toronto, ON, CA